THABANG PHOPHOJA MONYOKOLO
Operations | Project Coordination | Hospitality Leadership
Johannesburg
Summary
Results-driven Operations & Project Coordination Professional with over a decade of experience in leading teams and optimizing operations in hospitality, retail, and public sectors. Proven expertise in building stakeholder relationships and managing complex projects. Founder of CityPulse ZA, with hands-on experience in business planning and product development for a civic technology platform. Committed to driving operational efficiency and fostering continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Bolt Driver Partner
Bolt
Johannesburg, South Africa
05.2026 - Current
- Delivered exceptional customer service to enhance rider experience in Johannesburg.
- Secured a position in the top 5% of Bolt drivers in Johannesburg, ensuring high customer satisfaction through exceptional service.
- Managed financial resources and planned daily operations to ensure smooth service delivery.
Founder & Director
CityPulse ZA
Johannesburg, South Africa (Remote)
10.2024 - Current
- Founder and project lead for an early-stage civic technology platform currently under development.
- Leading business planning, product strategy, user research, workflow design and prototype development.
- Coordinating software development activities while building partnerships and preparing the platform for future implementation.
- Managing project planning, documentation and long-term business strategy.
Commis Chef
TM Innovations (Parktown Children’s Hospital)
03.2024 - 06.2025
- Prepared meals adhering to healthcare compliance standards, ensuring nutritional needs were met.
- Assisted with canteen operations and meal planning, contributing to efficient service delivery.
- Maintained strict food safety and hygiene standards to ensure a safe dining experience.
Junior Chef
Development Bank of Southern Africa
2024 - 2024
- Provided freelance services in canteen, assisting with daily operations.
- Prepared meals for corporate functions and daily operations, ensuring high standards of quality.
- Assisted with food preparation and quality control to maintain kitchen efficiency.
Project Coordinator
Mamoeti & Associates
Johannesburg
01.2020 - 01.2021
- Managed stakeholder communication, project scheduling and reporting.
- Coordinated administrative and operational activities across multiple projects.
- Assisted with project planning, logistics and documentation.
- Supported effective delivery through strong organizational and communication skills.
Mixologist
Six Cocktail Bar
01.2018 - 01.2019
- Managed bar operations and trained staff to deliver consistent service in premium hospitality setting
- Crafted innovative cocktails and seasonal drink menus to enhance customer experience.
- Trained and mentored junior staff in mixology techniques and customer service best practices.
- Maintained inventory levels for spirits, mixers, and garnishes to ensure seamless operations.
Project Administrator
Moe’s Consultants (MIPMIS)
01.2014 - 01.2015
- Coordinated data consolidation and stakeholder communication across 279 South African municipalities to streamline project reporting
- Reported compliance and performance metrics to Municipal Infrastructure Support Agent, ensuring alignment with project objectives
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Developed and maintained comprehensive project documentation for stakeholder reference.
- Facilitated communication between project teams and clients to address inquiries and resolve issues.
Retail Manager
Versione Gente Boutique
01.2008 - 01.2013
- Advanced from salesperson to branch manager, demonstrating growth and leadership capabilities
- Oversaw store operations, trained staff, managed merchandising, and enhanced client retention across multiple locations
- Led team in achieving sales targets through effective staff training and customer engagement strategies.
- Developed and implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Enhanced customer satisfaction by introducing personalized shopping experiences and loyalty programs.
Education
Certificate of Completion - Entrepreneurship
Startup School Entrepreneurship Development Programme
Cape Town, South Africa 04.2001 -
Diploma - Culinary Arts
Capsicum Culinary Studio
Johannesburg, South Africa11-2017
Certificate - Events Management & Music Production
Soul Candi Institute of Music
Johannesburg, South Africa12-2007
Skills
- Customer Relations Management
- Operations Management
- Retail & Hospitality Leadership
- Hospitality & Catering Operations
- Inventory & Stock management
- Health & Safety Compliance
- Sales & Business Development
- Project Management & Team Supervision
- Stakeholder & Government Engagement
- Civic-Tech Product Development
- Workflow Planning
- Data Administration & Coordination
- Microsoft Office Suite
- Python (Basic), Flutterflow (Basic), Retool (Basic)
- Team management
- Staff Training & Development
Timeline
Bolt Driver Partner
Bolt
05.2026 - Current
Founder & Director
CityPulse ZA
10.2024 - Current
Commis Chef
TM Innovations (Parktown Children’s Hospital)
03.2024 - 06.2025
Project Coordinator
Mamoeti & Associates
01.2020 - 01.2021
Mixologist
Six Cocktail Bar
01.2018 - 01.2019
Project Administrator
Moe’s Consultants (MIPMIS)
01.2014 - 01.2015
Retail Manager
Versione Gente Boutique
01.2008 - 01.2013
Certificate of Completion - Entrepreneurship
Startup School Entrepreneurship Development Programme
04.2001 -
Junior Chef
Development Bank of Southern Africa
2024 - 2024
Diploma - Culinary Arts
Capsicum Culinary Studio
Certificate - Events Management & Music Production
Soul Candi Institute of Music