Thabang Mokoena
Northriding, Johannesburg
Summary
Dynamic and ambitious entrepreneur with a proven track record in building and managing a successful hair retail brand. Exceptional customer service skills and a keen eye for detail have been honed through part-time work as a beauty therapist. Eager to leverage entrepreneurial experience, strong work ethic, and passion for real estate to transition into a career as a real estate professional. Excellent communication, negotiation, and organizational abilities make ready to contribute to a dynamic real estate team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Therapist
Mint Skin and Laser
Northcliff,Johannesburg
02.2023 - 01.2024
- Locked up and secured premises at end of day.
- Supported management by providing regular updates on pipeline progress and highlighting areas needing attention.
- Elevated client experience by delivering exceptional service throughout the entire closing process.
- Cultivated relationships with external partners such as title companies, attorneys, real estate agents, and lenders for successful closings.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
Hair Retailer
Self Employed
Johannesburg, GP
01.2018 - 01.2022
- Drove organisational recruitment to build talented and dedicated workforce.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Planned expansions to service and product offering based on client feedback.
- Oversaw budget management to keep to financial targets.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Understood trends and developments in premium hair extensions market.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Microneedling Course
Nouvique Academy
Pretoria 2023
Dermaplaning Course
Nouvique Academy
Pretoria 2023
Chemical Peel Course
Nouvique Academy
Pretoria 2023
Matric -
Sol Plaatjie Secondary School
Mafikeng, South Africa2014
Skills
- Retail leadership
- Daily cash flow management
- Customer service
- Customer relations
- Business operations
- Brand management
- Facial Hair Removal
- Waxing and Hair Removal Techniques
Languages
English
Upper intermediate
B2
Setswana
Advanced (C1)
Zulu
Elementary (A2)
Certification
Blood borne Pathogens for Body and Tattoo Artists by ProTrainings
- Training - 2023-2024
Reference
Kamogelo
Manager
Mint Skin and Laser
+27 73 761 7554
Timeline
Beauty Therapist
Mint Skin and Laser
02.2023 - 01.2024
Hair Retailer
Self Employed
01.2018 - 01.2022
Microneedling Course
Nouvique Academy
Dermaplaning Course
Nouvique Academy
Chemical Peel Course
Nouvique Academy
Matric -
Sol Plaatjie Secondary School