Thabang Mogane
Johannesburg
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Quantanite South Africa
Johannesburg
10.2024 - 08.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Underwriter Administrator
American International Group
Johannesburg
09.2020 - 09.2024
- Quoting new business for brokers and prospective commercial clients
- Assisting underwriters with policy renewals and amendments
- Analysing statistical data using specialized computer programmes
- Collecting of background information and assessment risks
- Recommended approvals and denials by accurately assessing risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
Inbound Call Centre Agent
Damelin Correspondence College
Johannesburg
02.2018 - 09.2020
- Answering incoming calls from students and assisting with general queries
- Providing students with exam and assignment results
- Transferring students to relevant departments
- Responding to email enquiries from students
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Customer Service Representative
Standard Bank
Johannesburg
01.2012 - 01.2017
- Answering incoming calls from vehicle finance clients
- Resolving customer queries telephonically
- Assisting clients with balances and settlement amounts
- Dispatching car registration documents to clients
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Accounts Receivable Clerk
Nutun International
Johannesburg, Sandton
09.2025 - Current
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Call Centre Agent
Liberty Life
Johannesburg
07.2010 - 08.2011
- Answering incoming calls from policy holders
- Making outbound calls to policy holders to update their information for tax purposes
- Dispatching tax certificates
- Communicating and assisting policy holders with queries via email and fax
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Contact Centre Agent
Cell C
Johannesburg
05.2009 - 05.2010
- Handling incoming calls and resolving customer queries
- Ensure customer satisfaction and provide professional customer support
- Keep records of customer interactions, transactions, comments and complaints
- Providing accurate, valid and complete information by using the right methods
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered prompt service to prioritize customer needs.
Education
Diploma Public Management -
South West Gauteng College
Johannesburg, South Africa 01.2023 - 01.2025
National Senior Certificate [Matric} -
George Khosa Secondary School
Johannesburg, South Africa 01.2006 - 01.2006
Diploma - Project Management
Alison
UK 2025.11 - 2025.11
Diploma - Risk Management
Alison
UM 11.2025 - 11.2025
Diploma - Human Resources Development
Alison
UK 11.2025 - 11.2025
Diploma - Leadership And Management Styles
Alison
UK 11.2025 - 11.2025
Certificate - Insurance Underwriting Principles & Practices
Alison
UK 11.2025 - 11.2025
Skills
Attention to detail
Customer service
Finance skills
Excellent communication
Telephone etiquette
Team work
Computer skills
Query handling
Active listener
Solution oriented
Customer support
Microsoft Excel
Invoice processing
Information gathering and analysis
Transaction recording
Invoice generation
Bank deposits
Accounts reconciliation
Data entry and management
Spreadsheets and journal entries
Invoice and payment processing
Achievementsandawards
- Top performer for Quality Assurance, Standard Bank, 2013
- Regulatory examination [RE5], Moonstone, 2019
Timeline
Diploma - Project Management
Alison
2025.11 - 2025.11
Diploma - Risk Management
Alison
11.2025 - 11.2025
Diploma - Human Resources Development
Alison
11.2025 - 11.2025
Diploma - Leadership And Management Styles
Alison
11.2025 - 11.2025
Certificate - Insurance Underwriting Principles & Practices
Alison
11.2025 - 11.2025
Accounts Receivable Clerk
Nutun International
09.2025 - Current
Customer Service Associate
Quantanite South Africa
10.2024 - 08.2025
Diploma Public Management -
South West Gauteng College
01.2023 - 01.2025
Underwriter Administrator
American International Group
09.2020 - 09.2024
Inbound Call Centre Agent
Damelin Correspondence College
02.2018 - 09.2020
Customer Service Representative
Standard Bank
01.2012 - 01.2017
Call Centre Agent
Liberty Life
07.2010 - 08.2011
Contact Centre Agent
Cell C
05.2009 - 05.2010
National Senior Certificate [Matric} -
George Khosa Secondary School
01.2006 - 01.2006