Thabang Maimela
KEY ACCOUNT MANAGER
Alberton
Summary
Account management professional aligning SaaS and data solutions to client workflows, risk processes, and adoption goals. Leads 5+ onboarding cycles per month, resolving 8+ adoption gaps per quarter through training, issue resolution, and solution enablement to strengthen retention and usage. Builds trusted relationships with 50+ key stakeholders while identifying expansion opportunities from product feedback and engagement patterns.
Overview
9
9
years of professional experience
Work History
KEY ACCOUNT MANAGEMENT
XDS (Pty) Ltd
07.2025 - 01.2026
- Reviewed 80-100% of portfolio, billing, and client records monthly to strengthen governance and transparency across accounts.
- Managed 40-50 enterprise client enquiries weekly as primary contact for strategic accounts, supporting responsive service delivery.
- Delivered compliant, data-driven bureau solutions aligned with client risk, regulatory, and operational requirements.
- Partnered with clients to clarify credit data requirements, workflows, integrations, and enablement needs during onboarding.
- Identified cross-sell and upsell opportunities across bureau, monitoring, and value-added data products through consultative account reviews.
KEY ACCOUNT MANAGEMENT
Trade Shield (Pty) Ltd
01.2023 - 06.2025
- Supported 15-20 client onboarding sessions monthly to drive platform adoption, training completion, and retention.
- Managed 60-70 client interactions weekly as the primary contact for key accounts, resolving issues promptly.
- Built trusted relationships with credit-active clients, translating operational needs into practical platform support.
- Guided clients through feature enablement and continuous training to strengthen adoption of the Trade Shield platform.
- Identified upsell opportunities from usage patterns and engagement insights, supporting account growth and retention.
- Maintained accurate records of client interactions, product usage, and feedback to support account planning and reporting.
- Collaborated with product, finance, and revenue operations teams to turn client feedback into actionable improvements.
ACCOUNT MANAGEMENT
Metrofile (Pty) Ltd
09.2016 - 07.2022
- Tracked 10-20 portfolio updates weekly to support reporting, forecasting, and accurate client records.
- Managed 60-70 client accounts monthly, serving as the main point of contact across the full relationship cycle.
- Delivered tailored solutions aligned to client requirements, balancing organisational capabilities with service expectations.
- Resolved client issues promptly to maintain service continuity and reinforce satisfaction across active portfolios.
- Negotiated commercial rates within approved authority limits while protecting value for both clients and the business.
- Prepared business proposals and highlighted portfolio growth opportunities in partnership with the Sector Head.
Education
National Diploma - Customer Management
KLM - Services SETA accredited
Gauteng06-2016
National Diploma - Business Management
Rosebank College
Gauteng12-2014
Skills
Stakeholder communication
Account, project, and portfolio management
Commercial and business acumen
Data-driven decision-making and complex problem-solving
Organisational and time management
Sales presentations
Executive stakeholder management
Customer journey mapping
Partnership development
Client retention strategy
Account planning
Upselling
Cross-selling
Commercial negotiation
CRM pipeline management
Renewal management
Territory planning
Proposal development
Revenue forecasting
Contract management
Market intelligence analysis
Salesforce CRM
Timeline
KEY ACCOUNT MANAGEMENT
XDS (Pty) Ltd
07.2025 - 01.2026
KEY ACCOUNT MANAGEMENT
Trade Shield (Pty) Ltd
01.2023 - 06.2025
ACCOUNT MANAGEMENT
Metrofile (Pty) Ltd
09.2016 - 07.2022
National Diploma - Business Management
Rosebank College
National Diploma - Customer Management
KLM - Services SETA accredited