Thabang Gratitude Makgahlela
Senior IT Technician - Assistant Director Level
Polokwane
Overview
25
25
years of professional experience
3
3
Languages
Work History
Senior I.T Technician
Department of Water and Sanitation
04.2017 - Current
- Provision of end-user support with regards to hardware, software and network connectivity.
- Attend to all desktop related incidents, problems, configuration and changes and ensure that they are resolved on-time and within the Service Level Agreement (SLA).
- Provide constant feedback to users on IT logged incident and requests.
- Updating and resolving logged calls on ARS – Remedy system and re-routing them to relevant areas as per its request or incident.
- Setup new users and ensuring that they are connected to the Telephony system, Wi-Fi, email, and to multifunctional printers.
- Maintain and administer mobile device software (emails, internet access) via mobile tablets and apple IPADs.
- Assisting end-users with problems on any of MS-Office 365 packages, i.e. Ms-Excel, Ms-Word, Ms-Powerpoint, Ms-Outlook App.
- Setting up and performing Sophos VPN installation to various users within regional office and district offices.
- Assist with installation of video conferencing applications namely: - Zoom, Microsoft Teams for Directors and Chief Directors during boardroom meetings.
- Ensuring that all IT policies, norms and standards are enforced.
- Performing evaluation for procurement of laptops and network printers within our Limpopo region.
- Perform installation of operating systems (i.e. Windows 7,8 and Windows 10 - 32/64 bit), maintenance and upgrading of computer hardware.
- Installation and maintenance of Transversal systems (i.e. SAP, LOGIS, PERSAL, BAS and other business applications).
- Installation and maintaining Microsoft Office 365, and anti-virus desktop patches at remote sites and locally.
- Initiate and coordinate the change control procedures.
- Perform evaluations and advice on procurement of IT equipment’s (i.e. laptops, desktop PCs, local and network printers ) and other hardware peripherals.
- Perform routine back-up for all the available servers on VmWare platform.
- Compile monthly performance reports and presenting quarterly strategic business plans for IT section under Corporate Service Directorate.
- Current Studies
- Study field: Advanced Diploma: Computer Systems
- Institution: Tshwane University Of Technology
- Year enrolled: 2022
I.T Network Controller
Department of Correctional Services
10.2015 - 03.2017
- Detect and repair faults on LAN/WAN, PCs, peripherals, network points and software’s.
- Installation and maintenance of Transversal systems (i.e. SAP, LOGIS, PERSAL, BAS and other departmental business systems).
- Manage and maintain a virus free network and installing anti-virus software’s.
- Liaise with users on logged requests and incidents.
- Install and support software applications (Windows 7,8, and Windows 10) and rollout projects.
- Provide desktop support.
- Monitor performance and network connections.
- Adding users to multi-functional printers to print via finger biometric authentication or password authentication.
- Installing operating systems on both servers and workstations and shipping them to various site departments.
- Running and installing all software updates, patches on new laptops and desktops to prevent vulnerability in the network.
- Installing Windows server 2008 – R2 on new server equipment’s and shipping them to various offices regionally and nationally.
- Setting up and connecting video conferencing sessions at boardrooms and installing CCTV cameras at various district prisons premises.
- Creating and activating new user accounts and email accounts.
- Provide technical advice and support to various users within the department.
- Reason for leaving: Was successful on another job application.
Technical Officer (I.T & Network Service Operations)
Telkom SA
11.2008 - 04.2013
- Performing intrusive tests on point-to-point data lines with Data advanced Technicians and various Internet Service Providers, i.e. Vodacom, Internet Solutions, MWeb, DataPro, Verizon, MTN, Business Connexion and others.
- Reporting network failures for data transmission lines to be repaired.
- Providing quality feedback about logged data faults to various Internet Service Providers both nationally and abroad.
- Creating work order dispatch ticket faults in order for Data advanced Technicians to attend and repair.
- Updating test results on Unibase application after being tested via Tellabs Martis.
- Escalating prolonging logged data faults to Service Managers in order for Service Level Agreement times to be optimized and be met.
- Reason for leaving: Retrenched.
Network Administrator
Business Connexion
01.2006 - 10.2008
- Provide first level desktop support to users within Edcon Infrastructure.
- Distributing all Outsource related calls to responsible areas / departments in Remedy (ARS).
- Responsible for the proactive monitoring of the Edcon WAN and LAN.
- Supporting all NCP links e.g. ITC links, FNB links, JSE links, etc.
- Diagnoses of slow mainframe and vision application responses.
- Proactively monitoring Campus switches.
- Responsible for the configuration and shipping of store routers.
- Responsible for management and monitoring of certain 3rd party vendor lease lines and connectivity.
- Opening of ports on the Ethernet network.
- Logging Change control calls in order for servers and business applications (i.e. SAP,JDE, CPMS, ACCPAC, DYNAMIQUE) to perform optimally. Performing JDE software installations and resetting their passwords for users within Nampak account.
- Reason for leaving: Was successful on another job application.
Desktop Support Trainee
Gauteng Shared Services Centre (GSSC)
08.2004 - 09.2005
- Provide end-user support with regards to hardware, software (installation, testing and configuration, network support and troubleshooting printers.
- Deploying computers to different users and performing setups.
- Creating and configuring email accounts (MS-Outlook) through exchange servers and attending to users’ calls logged on Heat call logging system.
- Install and providing administrative support of transversal systems (i.e. Citrix metaframe, BAS, Persal, SAP).
- Creating a network connection through citrix metaframe server and installing VPN to laptop users.
- Joining desktops and laptops on the domain and creating user accounts and login passwords.
- Performing installation of anti-virus programs, operating systems (i.e. Windows 2000, Windows 2003, Windows XP), service packs and patches.
- Reason for Leaving: Internship programme ended.
Technical Officer – Single Line Fitting
Telkom SA
08.2000 - 01.2003
- Provide telecommunication customer service, i.e. prepaid and landlines, data lines and ISDNs.
- Installation and maintenance of phone line, i.e. prepaid, landlines, ISDNs.
- Reason for Leaving: To further my IT studies full time.
Education
Python 101 for Data Science -
IBM Developer Skills Network
01.2022
National Diploma - Engineering: Computer Systems
Vaal University of Technology
01.2014
Project Management Diploma - undefined
College Campus
01.2010
NQF Level 5 - I.T Systems Support – (MCSE equivalent)
Isett-Seta (I.T Learnership Programme)
01.2006
N.Dip - S4 Level in Computer Systems Engineering
Vaal University of Technology
01.2000
Matric - undefined
H.F Tlou High School
01.1995
Skills
Communication
Personal Information
- Available: 1 calendar month notice
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 28 September 1978
- Gender: Male
- Nationality: South African
- Driving License: Yes, Code B (own car)
- Marital Status: Engaged
- Availability: 1 calendar month notice
Additional Information
Member of Southern African Student Volunteers (SASVO) at Vaal University of Technology, Communication, Leadership, Interpersonal, Organizational, Innovative
Full Names
Thabang Gratitude Makgahlela
Drivers License
True, B
Dependants
2
References
- Miss. Nkhensani Makhubele, Department of Correctional Services, Infrastructure ICT Manager, (012) 305 8031
- Mr. Milton Botha, Business Connexion - BCX, Senior Network Engineer, 084 503 6139 / 065 999 1255
- Mr. Ndivhoniswani Mphuma, Department Of Water and Sanitation, Scientific Manager, 082 805 6105
Timeline
Senior I.T Technician
Department of Water and Sanitation
04.2017 - Current
I.T Network Controller
Department of Correctional Services
10.2015 - 03.2017
Technical Officer (I.T & Network Service Operations)
Telkom SA
11.2008 - 04.2013
Network Administrator
Business Connexion
01.2006 - 10.2008
Desktop Support Trainee
Gauteng Shared Services Centre (GSSC)
08.2004 - 09.2005
Technical Officer – Single Line Fitting
Telkom SA
08.2000 - 01.2003
National Diploma - Engineering: Computer Systems
Vaal University of Technology
Project Management Diploma - undefined
College Campus
NQF Level 5 - I.T Systems Support – (MCSE equivalent)
Isett-Seta (I.T Learnership Programme)
N.Dip - S4 Level in Computer Systems Engineering
Vaal University of Technology
Matric - undefined
H.F Tlou High School
Python 101 for Data Science -
IBM Developer Skills Network