Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
Timeline
Generic
Thabane Zulu

Thabane Zulu

Retail Assistant Management
Scottburgh

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I'm a young, energetic individual who possesses vast and sound experience in the retail industry. Coming from an intern position to being a branch manager. I'm seeking an opportunity to utilize customer service and management to ensure customer or client's satisfaction and to help the company edge closer to achieving its best results or goals. I'm a hard-working young man with proven leadership skills and great attention to detail, I'm a dedicated, honest and trustworthy team player who can be relied upon delivering best if not good results to the company.

Overview

1824
1824
years of professional experience

Work History

Assistant Store Manager

Shoprite Checkers
05.2022 - 09.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Created and maintained safe and secure work environments for employees.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Store Manager

Beauty Zone
05.2021 - 07.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Approved regular payroll submissions for employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Receiving Manager

Jwayelani Supermarkets
Durban
12.201 - 05.202
  • Gathered and processed merchandise returns.
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Reduced product damage by establishing thorough inspection procedures during the receiving process.
  • Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
  • Managed inbound receiving departments.
  • Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
  • Streamlined receiving processes by implementing efficient inventory management systems.
  • Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
  • Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
  • Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Enhanced warehouse organization for smoother operations and improved productivity.
  • Established clear expectations and performance metrics for employees, promoting accountability within the department.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Integrated warehouse operations with existing and new business processes.
  • Conducted research to address shipping errors and packaging mistakes.

Factory Shop Manager

Nestle Foods
10.2017 - 11.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Developed new promotional campaigns to attract new customers.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Led community engagement initiatives, increasing brand awareness and loyalty.
  • Managed inventory levels, ensuring optimal stock at all times for customer needs.
  • Streamlined store operations, reducing overhead costs significantly.
  • Implemented customer feedback system, leading to improved store offerings and services.
  • Orchestrated redesign of shop layout, improving foot traffic and sales.
  • Enhanced social media presence, driving more foot traffic to store.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Improved team morale and productivity through regular feedback and recognition programs.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
  • Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
  • Implemented safety protocols, ensuring secure environment for both staff and customers.
  • Boosted overall store sales by implementing innovative marketing strategies.
  • Managed budgeting and financial planning, maintaining healthy cash flow.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Raised property accuracy and accountability by creating new automated tracking method.

Regional Quality Control Manager

Boxer Superstores Head Office
11.2014 - 09.2017
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
  • Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
  • Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
  • Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
  • Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
  • Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
  • Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
  • Streamlined quality control processes, resulting in increased efficiency and reduced costs.
  • Initiated corrective actions when necessary, addressing product or process issues promptly to minimize impact on operations.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
  • Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
  • Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
  • Conducted regular training sessions for staff to uphold and exceed quality standards.
  • Enhanced supplier quality by conducting stringent audits and feedback sessions.
  • Increased customer satisfaction with comprehensive quality assessment strategies.
  • Achieved significant reductions in product return rates, meticulously auditing products before release.
  • Improved product reliability, conducting thorough testing and analysis on each batch.
  • Fostered detailed-oriented environment, encouraging meticulous attention to quality at all stages.
  • Initiated cross-departmental collaborations to integrate quality control measures seamlessly.
  • Enhanced product quality by implementing rigorous control checks throughout manufacturing process.
  • Developed and enforced strict quality control protocols to ensure adherence to industry standards.
  • Cultivated strong relationships with regulatory bodies to ensure compliance with all quality mandates.
  • Facilitated proactive approach to quality control, preemptively identifying potential issues.
  • Implemented sustainable quality control practices, contributing to company's environmental responsibility goals.
  • Championed customer-first approach in quality discussions, ensuring product developments aligned with user expectations.
  • Led team of quality control specialists, fostering culture of continuous improvement.
  • Reduced turnaround time for quality concerns by establishing efficient communication channels between departments.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Established and tracked quality department goals and objectives.
  • Determined quality department standards, practices, and procedures.
  • Recorded, analyzed, and distributed statistical information.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Implemented new quality assurance and customer service standards.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.

Assistant Store Manager Trainee

Boxer Superstores
Durban
06.201 - 11.201
  • Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
  • Assisted in the recruitment process, interviewing potential candidates and selecting qualified individuals for various positions within the store.
  • Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
  • Conducted regular employee evaluations, identifying areas of improvement and providing constructive feedback for professional growth.
  • Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
  • Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
  • Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
  • Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
  • Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
  • Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
  • Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
  • Streamlined communication processes between departments to optimize workflow efficiency within the store operations.
  • Analyzed sales reports regularly to identify trends in consumer preferences and adjust inventory levels accordingly.
  • Gained knowledge of company policies, protocols and processes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Handled day-to-day customer or client questions via telephone or email.
  • Described product to customers and accurately explained details and care of merchandise.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

GRV Clerk / Accounts Payable Clerk

Boxer Superstores Head Office
06.2011 - 06.2014
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Compiled and analyzed data to produce reports.
  • Created and maintained detailed records of all office activities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Utilized office management software to record and track customer information.
  • Supported staff on special assignments and ad hoc projects.
  • Monitored and tracked budgets and expenses.
  • Edited documents to keep company materials free of grammar errors.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Education

High School Diploma -

Amajuba Tvet College
Newcastle, South Africa
04.2001 -

Skills

Customer Relations

Customer Service

Team Management

Problem-Solving

Sales expertise

Time Management

Work Planning and Prioritization

Attention to Detail

Relationship building and management

Motivational Techniques

Assignment Delegation

Multitasking Abilities

Reliability

Decision-Making

Problem-solving abilities

Adaptability

Excellent Communication

Software

SAP

NOVA GK POS

Microsoft Office

Languages

English
Bilingual or Proficient (C2)
isiZulu
Bilingual or Proficient (C2)
Xhosa
Intermediate (B1)
SeSotho
Intermediate (B1)

Interests

Music

Sports

Networking

Cooking

Timeline

Assistant Store Manager

Shoprite Checkers
05.2022 - 09.2024

Store Manager

Beauty Zone
05.2021 - 07.2021

Factory Shop Manager

Nestle Foods
10.2017 - 11.2019

Regional Quality Control Manager

Boxer Superstores Head Office
11.2014 - 09.2017

GRV Clerk / Accounts Payable Clerk

Boxer Superstores Head Office
06.2011 - 06.2014

High School Diploma -

Amajuba Tvet College
04.2001 -

Receiving Manager

Jwayelani Supermarkets
12.201 - 05.202

Assistant Store Manager Trainee

Boxer Superstores
06.201 - 11.201

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Thabane ZuluRetail Assistant Management