Thababosiu Veronica Mokhameledi
Olive Tree
Summary
Administrative professional with a knack for managing office operations, coordinating schedules, and ensuring smooth communication. Adept at handling correspondence, organising meetings, and maintaining records with a high degree of accuracy and efficiency. Strong communication and organisational skills, consistently supporting team objectives and improving workflow.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Admin Office - VIP and Pool
g-FleeT Management
Bedfordview, South Africa
03.2008 - Current
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Recorded requisition details in FIS system accurately
- Reviewed batches to ensure accuracy and completeness
- Organised requisitions in an alphanumeric filing system
- Arranged vehicle files systematically with all received documents
- Processed requests and organised 'pending screen' printouts by date.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Marketing
Atlas Finance
Chef
Greenfields Restaurant
- Prepared and cooked high-quality dishes for customers in a fast-paced restaurant environment, providing timely service and customer satisfaction.
- Enforced health and safety standards for food storage, preparation and handling.
- Established clear standards for cooking, garnishing and presenting food.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
Call Centre Agent/ Contact Center Agent/Tracer
Maudgout Kengal & Associate (M.K.A)
- Tracked client accounts to maintain accuracy of records., Managed incoming calls to assist clients and provide information., Contacted debtors to negotiate outstanding payments and arrange settlements., Reviewed payment records to ensure accuracy and completeness. and General office administration.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
Shop Assistant, Cashier, Assistant Manager
Blockbusters Entertainments (Video Store)
- Managed store operations and assisted customers with inquiries and purchases
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
Receptionist
Europrime Hotel
- Managed incoming and outgoing calls, ensuring professional communication and positive first impressions for visitors.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Education
DIPLOMA - Fleet Management
Lyceum College
Johannesburg, GP08-2026
Senior Certificate - English, Afrikaans, South Sotho, Geography, Biology
01-2004
Certificate - Inbound, Outbound, Computer
Corner Stone HR Management
Skills
- Office administration
- Data entry
- Records management
- Document control
- Customer relationship management
- Inventory management
- Workflow optimisation
- Customer service
- Communication skills
Custom
Good
Languages
Sotho
Personal Information
Criminal Offences: None
Hobbies and interests
- Cooking
- gym/fitness
- Photography
References
Reference: Irvin Stroke
Position: Manager
Contacts: 072-262-1242
Reference: Lillian Murphy
Position: Manager
Contacts: 073-081-7109
Reference: Diana De brito
Position: Sales Manager
Contacts: (011) 894-8266/7 or 071-140-1431
Reference: Petunia Francisco
Position: ASD
Contacts: (011) 372-8600
Timeline
Admin Office - VIP and Pool
g-FleeT Management
03.2008 - Current
Marketing
Atlas Finance
Chef
Greenfields Restaurant
Call Centre Agent/ Contact Center Agent/Tracer
Maudgout Kengal & Associate (M.K.A)
Shop Assistant, Cashier, Assistant Manager
Blockbusters Entertainments (Video Store)
Receptionist
Europrime Hotel
DIPLOMA - Fleet Management
Lyceum College
Senior Certificate - English, Afrikaans, South Sotho, Geography, Biology
Certificate - Inbound, Outbound, Computer
Corner Stone HR Management