Professional and knowledgeable office clerk offering several years of experience in administrative supportcustomer service and invoicing. Highly efficient planning, problem-solving, and communication skills.
Hi, I’m
Thaakirah Martin
Receptionist
Cape Town,Western Cape
Summary
Overview
9
years of professional experience
Work History
Melomed Hospital Holdings Cape Town
Receptionist
01.2022 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Manage boardroom bookings for meetings, interviews, etc.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Arrnage refreshments for guests as and when required
- Locate and inform staff of visitors
- Make calls for Executive Directors and Managers
- Report lines out of service to the IT department
- Arrange transportation services when needed
- Arrange courier services when needed
- Order stock for General Assistants
- Place lunch orders for the Executive Directors
Faircape GroupCape Town
Invoice Clerk
05.2020 - 09.2021
Job overview
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Opening of new accounts
- Customer service queries
- Account recharges
- Alteration extra invoicing (home renovations to retirement homes)
- Internet invoicing (wifi & internet)
- Internet account cancelations
- Account reconciliation
- Debit order recons
- Monthly debit order uploads to FNB
- Ahdoc administrative duties
- Fnb online banking experience
- Inpower invoicing (Generators)
- Commercial portfolio invoicing
- Dealing with account customer queries on various accounts
- Sending of monthly statements as and when required
Faircape GroupCape Town
FMS Receptionist
07.2019 - 04.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managing the switchboard
- Receiving and dispatching of goods
- Managing company mail
- Making sure that messages are related and correctly and timeously
- Relieving the main receptionist on alternative breaks
- Performing of the builder master file audit as per the approved procedure
- Inspect and report the Google drive to ensure that the documents are up to date
- Assisting PM's/Pa's sticking the AGM minutes in the relevant books
- Assisting Pa's with AGM packs for meetings
Jakupa Architects and Urban Designers (Pty) LtdCape Town
Receptionist
06.2015 - 06.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Telephonic and written communication between clients
- Processing mail, fax and emails
- Relaying messages to the relevant person in office
- Ordering and management of office supplies
- Keeping record of staff whereabouts
- Office logistics
- Logging IT issues and ordering new hardware with IT technician
- Arranging monthly IT meetings with relaxants persons
- Minute taking in It meetings
- First Aider
- Diary management to 2 Directors
- Conducting induction with new staff members
- Travel management
- Updating staff CV's for tender administration
- Tender administration
- Petty cash reconciliation
- Maintaining office filing system
- Archiving
- Updating office sample library
- Ensuring company compliance documents are up to date
- SACAP CPD Points submission
Education
Athlone High SchoolCape Town
Matric
University Overview
Skills
Business administration
Mail handling
Multi-line Telephone Systems
Office management
Administrative support
Customer/Client relations
Verbal and written communication
Correspondence distribution
Organization skills
Database administration
Travel coordination
Documentation and reporting
Travel planning
Telephone skills
Timeline
Receptionist
Melomed Hospital Holdings
01.2022 - Current
Invoice Clerk
Faircape Group
05.2020 - 09.2021
FMS Receptionist
Faircape Group
07.2019 - 04.2020
Receptionist
Jakupa Architects and Urban Designers (Pty) Ltd
06.2015 - 06.2019
Athlone High School
Matric