Thaakirah Abrahams
Team Manager
Cape Town
Summary
Dedicated and enthusiastic Team Manager with a proven track record of strong organizational skills and a passion for continuous learning and growth. Committed to supporting teams in achieving company objectives, adept at adapting to evolving circumstances. Known for exceptional communication abilities and a focus on ensuring customer satisfaction. Skilled in conflict resolution, adept at addressing emerging challenges, capable of managing multiple projects simultaneously with precision and efficiency.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
CSNA Team Manager - US Primary and TBYB
Amazon
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- upskilled and trained existing employees to maximize team agility and performance on the Try before You buy skill.
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple tasks within established timeframes.
CSNA Team Mgr. Customer Protection Review
Amazon
05.2021 - 04.2023
- Trained and upskilled 20+ associates on the fraud skill on how to protect customers and protect their personal information against scams.
- Drove performance of associates by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Filed, organized and archived training materials for the skill to support future training sessions.
- Evaluated associate’s performance on a weekly and monthly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Assisted in organizing and overseeing assignments for the skill to drive operational excellence.
- Led employee relations through effective communication, coaching, training, and development.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Implemented training programs to maximise team member development and potential.
- Coordinated team collaboration to share ideas and build best practices.
- Delivered regular team meetings for aligned work towards common goals.
Account Change Team Manager
Amazon
06.2019 - 03.2021
- Supported a team of 20 associates to assist with updating and changing account information.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Account Change Specialist
Amazon
07.2017 - 06.2019
- Ensuring the security of customers account information.
- Prevent unauthorized persons from accessing customers accounts.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Customer Service Associate (Retail & Backoffice)
Amazon
09.2016 - 07.2017
- Assisted customers with billing queries, unknown charges and monitored customers account to identify and rectify billing issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Grassy Park High School
01.2009 - 12.2013
Business Management - undefined
Damelin Correspondence
01.2023 - Current
Skills
- Effective Team Leader
- Excellent Decision-Making
- Problem-solving
- Dependable
- Performance coaching
- Customer focus
Timeline
CSNA Team Manager - US Primary and TBYB
Amazon
05.2023 - Current
Business Management - undefined
Damelin Correspondence
01.2023 - Current
CSNA Team Mgr. Customer Protection Review
Amazon
05.2021 - 04.2023
Account Change Team Manager
Amazon
06.2019 - 03.2021
Account Change Specialist
Amazon
07.2017 - 06.2019
Customer Service Associate (Retail & Backoffice)
Amazon
09.2016 - 07.2017
High School Diploma -
Grassy Park High School
01.2009 - 12.2013
Similar Profiles
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Abdallah AdawiAbdallah Adawi
Language Manager at AmazonLanguage Manager at Amazon
JACKSON EDWARDSJACKSON EDWARDS
Warehouse Associate at AmazonWarehouse Associate at Amazon
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung