Exercising
Tessa Nkungwana
Operations| Logistics And Project Coordinator
Brackenfell
Websites
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, seeking to maintain full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management and problem-solving skills.
I am a self motivated Administrator/Coordinator with 8 years of experience. Well-versed in using SAP and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Planning|Logistics Coordinator
Capitec Bank Head Office
11.2020 - Current
- Responsible for all projects coordination installations and management of operations in all New sites and existing site maintenance
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Improved order accuracy through meticulous data entry and verification processes.
- Dispatching of technicians and CITs to site - To fix Automated Teller Machines and maintenance of ATM cubicle infrastructures
- Generated monthly performance reports to track and analyze shipping trends.
- Liaise with suppliers and channel partners- Arrange and plan for Network Installations, Power back up ( Inverter , UPS ) with Metacom and Interconnect Teams
- Monitored performance of logistics operations to identify areas for improvement.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Determine and Plan for Preventative maintenance for al devices
- Working closely with device Monitoring Technical support/ IT Special Support and Cash Planning.
- Dispatch and Coordinate CITs( Cash Ins transits) routes to meet Project Service Level Agreement
- Built and established relationships with staff and vendors.
- Paid attention to detail while completing assignments.
- Worked flexible hours, weekend, and holiday shifts.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Highly skilled at working independently and collaboratively in team environment.
- Demonstrate strong organizational and time management skills while managing multiple projects.
Warehouse| Administrator Dispatcher
Faithful to Nature
05.2020 - 11.2020
- Closely monitored dispatch board to triage and prioritize over 50 daily calls
- Prepare invoices and Waybill ensure documentation for transport and deliveries is in order
- Quality control in respect of loading and deliveries booked- communicate contact details and roadmap , ETAs and late deliveries' with customers.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Facilitated communication between different shifts within warehouse team, ensuring seamless handovers of responsibilities and duties each day
- Check stock to assist pickers and escalate discrepancies to warehouse Supervisor.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
- Administration of all stock movement in and out of warehouse or internal movement with Receiving department
- Support with picking, packing stock/ inventory stock taking counts as required
- Control shrinkage and manage bottleneck.
- Analyze and resolve customer complaints and dissatisfactory.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Participate in Health and safety (HSE) activities in accordance to health and safety policies.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Worked well in team setting, providing support and guidance.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Organized and detail-oriented with a strong work ethic.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
Project Administrator
Kusile Mawethu Youth Project
08.2018 - 04.2020
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Negotiated contracts with vendors, securing favorable terms to optimize project outcomes.
- Communicated with stakeholders on job milestones.
- Assisted in preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
Export Trade Administrator
Shoprite Checkers Head Office
04.2017 - 05.2018
- Support International cargo security and Authorize Economic operator(AEO) licensing with SARS
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
- Monitoring utilization of beneficial duties( free trade agreements.) in accordance to SADC countries
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Daily export activities including maintaining of all documents and articles on SAP system updates and changes supplier documents in Capex and Food articles
- Facilitated required documentation to manage customs clearance.
- Reduced costs for the company by negotiating favorable rates with freight forwarders and carriers. Forward SADC/Non-SADC invoices to Tariff team
- Highlight SADC articles on invoices and forward them to supply line coordinators.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Prepared and assembled documents to facilitate exports.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Processed customs declarations and maintained records of customs documents.
- Proved successful working within tight deadlines and a fast-paced environment.
Order Processing Invoicing Clerk
Shoprite Checkers Head Office
01.2017 - 03.2017
- Generated daily, weekly and monthly reports for billing department..
- Collaborated cross-functionally with sales team to resolve any discrepancies or issues related to customer orders before finalizing invoices.
- Entered and maintained billing information in company internal databases for accessibility.
- Strengthened relationships with vendors through regular communication and prompt resolution of discrepancies in purchase orders or invoices.
- Managed invoicing and payment processing operations.
- Reduced errors in invoicing by diligently reviewing and verifying customer information and order details.
- Improved customer satisfaction with timely communication regarding order status updates and invoice tracking.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Import Origin Clerk
Shoprite Checkers Head Office
05.2016 - 12.2016
- Capturing BOLs and packing list on Trade-stone system
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Utilized office management software to record and track customer information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Contributed to success of projects by conducting thorough research and compiling relevant information for use by team members.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Fostered operational efficiency and compliance with company policies through effective coordination of activities.
- Developed and maintained courteous and effective working relationships.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Compiled and analyzed data to produce reports.
- Reduced shipping delays through proactive coordination with vendors and carriers.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
Education
BTech Degree- Project Management - Business Administration And Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2017 - 12.2017
Diploma in Operations Management - Business Management
Cape Peninsula University of Technology
Cape Town 01.2013 - 12.2016
Skills
Written Communication
Strengths
- Clear Communication
Expert at articulating complex subject matters to my teams with with varying levels of subject knowledge. Multilingual and proficient in 5 different South African languages.
- Attention to Detail
Trained and worked under remote management which requires attention to detail in limited supervision and yet high level of attention to work detail.
Creative Problem Solving
Effective use a systematic approach that allows to break down difficult problems into smaller manageable issues and being able to prioritize tasks.
Certification
Certified FICA, Capitec Bank
Interests
Outdoor Recreation
Reading
Timeline
Planning|Logistics Coordinator
Capitec Bank Head Office
11.2020 - Current
Warehouse| Administrator Dispatcher
Faithful to Nature
05.2020 - 11.2020
Project Administrator
Kusile Mawethu Youth Project
08.2018 - 04.2020
Export Trade Administrator
Shoprite Checkers Head Office
04.2017 - 05.2018
BTech Degree- Project Management - Business Administration And Management
Cape Peninsula University of Technology
01.2017 - 12.2017
Order Processing Invoicing Clerk
Shoprite Checkers Head Office
01.2017 - 03.2017
Import Origin Clerk
Shoprite Checkers Head Office
05.2016 - 12.2016
Diploma in Operations Management - Business Management
Cape Peninsula University of Technology
01.2013 - 12.2016
References
- Jessica Johnson, 083 601 6414, jessicajohnson@capitecbank.co.za
- Leon Mbola , 083 572 6988, leonmbola@capitecbank.co.za
- Maxine Taylor, 068 083 8467, maxinetaylor@capitecbank.co.za
- Shaun Temmers, 0219835060, stemmers@shoprite.ac.za
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