Tessa Jacobs
Recruitment Consultant| Business Development Consultant
Cape Town
Summary
Experienced recruiting professional with expertise in team management, employee development, business administration and business development. Successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
Business Development Consultant (Maternity Cover)
Connect Nurse Recruitment Agency
07.2023 - 01.2024
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Improved sales documents with new and improved features.
- Communicated with local organizations to build networks and develop leads.
- Produced detailed and relevant reports for use in making business decisions .
- Gathered, documented, and modeled data to assess business trends.
- 360 recruitment function - advertising of positions.
- Marketed healthcare services to new clients resulting into growing client base with 50%
Booking Consultant
ICG Medical
12.2022 - 06.2023
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created monthly forecast templates and resource management allocations for approved projects.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Generated reports detailing findings and recommendations.
- Sourcing new candidates as required per client needs
Account Manager -Business Development
Vydorf Healthcare Recruitment Agency
12.2017 - 11.2022
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Excellent personal presentation (both face to face and on phone)
- Excellent communication / interpersonal skills
- Excellent written and spoken English
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired candidates and implemented compliance procedures and polices.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- High Energy, Resilience, and Initiative: Demonstrated high levels of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value.
- Manage full compliance with applicable rules and regulations in management and/or operations.
- Maintains, develops and manages the relationships with both new and existing partners
- Grew sales from 0 clients to a substantial client base. 4 clients with prospects of 20 hospitals.
Business Development Consultant
ALBRECHT NURSING AGENCY PTY LTD
12.2016 - 11.2018
- 360 recruiting and booking of candidates for medical doctors
- Experience within a b2b and b2c marketing operation
- Radio marketing experience as well.
- 360 recruiting and booking of candidates for medical doctors
- Experience in managing client-facing and cold calling.
- Target and results orientated in order to deliver against client expectations and growth targets
- A problem solving approach and the skills to undertake analysis to drive decisions
- Analytical skills to review campaign Key Performance Indicators for client review meetings / calls and telemarketer performance management
- The capability to multi-task and plan workload efficiently
- Grew sales and boosted profits, applying proactive engagement strategies and enhancing profit margins up too 60%
Office Manager - Medical
Medtronic Africa (Pty) Ltd
07.2013 - 11.2016
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Overseeing 16 Medical Reps
- Pool Car maintenance and company cars
- Mobile phones for 16 reps and 4 Regional Medical Sales representatives.
Education
High School Diploma -
Mount View High
Cape Town, Western Cape 04.2001 -
Bachelor of Arts - Higher Diploma in Education
University of The Western Cape - Only 2 Years
Bellville 04.2001 -
Associate of Business Administration - Business `Administration Diploma
Tech of South Africa 1 Year
Study From Home 04.2001 -
GED -
MNET - Speech , Live Performance And `TV Drama
Johannesburg 04.2001 -
Communication Studies
UNISA 1 Year
Study From Home Skills
B2C Experience
undefinedTimeline
Business Development Consultant (Maternity Cover)
Connect Nurse Recruitment Agency
07.2023 - 01.2024
Booking Consultant
ICG Medical
12.2022 - 06.2023
Account Manager -Business Development
Vydorf Healthcare Recruitment Agency
12.2017 - 11.2022
Business Development Consultant
ALBRECHT NURSING AGENCY PTY LTD
12.2016 - 11.2018
Office Manager - Medical
Medtronic Africa (Pty) Ltd
07.2013 - 11.2016
GED -
MNET - Speech , Live Performance And `TV Drama
04.2001 -
High School Diploma -
Mount View High
04.2001 -
Bachelor of Arts - Higher Diploma in Education
University of The Western Cape - Only 2 Years
04.2001 -
Associate of Business Administration - Business `Administration Diploma
Tech of South Africa 1 Year
04.2001 -
Communication Studies
UNISA 1 Year
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