Tesne Leibrandt
Senior Store Manager
Cape Town
Summary
All round experience in hospitality and retail industry (13 years) High performer resulting in 6 promotions in 13years Team management experience Experience in end-to-end management of store Customer Service experience, Finance experience, Operational experience Dear Madam/Sir, To whom it may concern I am confident that my 13years of experience I have obtained may suit your establishment. My ability remains consistent in both my work ethics and capabilities. My attitude for work has resulted in my career progression with 6 promotions and with my current position held as Senior Store manager. I accomplished my position in 2.5years of being on the program within my establishment. I have been nominated for numerous awards in my current position and my previous positions therefore feel I do have the potential your establishment is looking for. It is with confidence and commitment that I have received my awards in Retail and been successful to build a 5year relationship in my current company. I am currently doing a diploma in Retail Management, and I have recently started studying my part-time degree in LLB Law. My extensive knowledge in admin, business and people skills enhances my ability to remain approachable. My Personal Mission Statement: Through your own innovation in being successful, others will appreciate what you have to offer and together all parties will obtain great success. I am willing and able to develop others in the stills I have. I promise to secure a more constant improvement to your establishment. Where growth is needed, I am completely dedicated to making sure it occurs in any sector.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Regional Manager
PICKNPAY REFERENCE, Stephen Primich
Senior Floor Manager
Harbour House Group
- V&A Branch
- I have been at this store for a year
- I love and respect this company more than anything
- I am currently looking for growth and stability
- My job description
- Manage all operations of trade for the assigned café store
- Manage financial planning (incl
- Budget & cost management) for the assigned store
- Performance management to ensure quality, profitability and customer service are at defined levels
- Qualified Abilities:
- Ability to train in the above mentioned
- Able to deal with all financial bookkeeping i.e., Cash-ups, stock replenishment, cost
- Management
- Able to manage staffing in timekeeping, keeping Labor consistently in line with
- Budgets and sales as per company expectations
- Ability to deal effectively with customers’ complaints
- Ability to be a trainer and counselor for ensuring a positive team
- Computer literate
- Ability to find new innovative ideas for growth
- Reason for leaving: Got a new opportunity for growth in PicknPay Retailers
- HARBOUR
Harbour House/Brand Ambassador
MR. Therry Wuethurich
- Contact :0724796365
Senior F.O.H Manager
ALBA LOUNGE REFERENCE
- Judith 0739290983
- Executive Chef: Leeroy Halford0727944382
F.O.H Supervisor
Senior Manager
Michellene Webber
- Blue Route
- Contact : 0610903934/0217101420(w)/
- Mr
- Shaun Champion
Regional Customer Service Manager
Woolworths Cafe
- Contact : 0729247545
- Email :shaunchampion@woolworths.co.za
- Mr
- Stephan Brits
- Position : Beverage regional Woolworths Café
- Contact : 0824440261
- Email : stephbrits@gmail.com
Team Manager
Dean Bleekers
Team Manager
Alistair Adams
Store Manager
PicknPay retailers
03.2016 - Current
- My job description
- Manage all operations of trade for the assigned retail store
- Manage financial planning (incl
- Budget & cost management) for the assigned store
- Performance management to ensure quality, profitability and customer service are at defined levels
- Overall operational Management requirements to manage a multi-million co-operation
- Regional Reliever Western Cape Area since 2019 and current
- Qualified Abilities:
- Ability to train in the above mentioned
- Able to deal with all financial bookkeeping i.e., Cash-ups, stock replenishment, cost
- Management
- Able to manage staffing in timekeeping, keeping Labor consistently in line with
- Budgets and sales as per company expectations
- Ability to deal effectively with customers’ complaints
- Ability to be a trainer and counselor for ensuring a positive team
- Computer literate
- Ability to find new innovative ideas for growth
- Ability to do stock ordering and Rosters
- Locking and opening procedures
- Responsible for all service areas and groceries department
- Ability to do Audit procedures in Admin, Kronos, receiving, frontline, customer service, all service areas and main floor
- Ability to do cash flow budgets, manage accounts and profit planning
- Ability to do all requirements of business inline of Job responsibility as a Store Manager
- Covid-19 Protocol Audit Compliancy certificate and Audit training
- Overall daily Hygiene and Quality communications compliancy
- Fundamentals of Establishment daily Maintenance in the working environment
- Meeting and Event co-ordination for business expectations and needs within the store
- I do not wish to leave my current employment
- However, my passion and appreciation for the educational enhancement and growth in the industry is what made me apply for the current position at your establishment.
Regional Manager
Mr Anele Barnes
- 03.2016
Senior Floor Manager
Alba Lounge
10.2014 - 03.2015
- I worked for the Tourvest Group for about 5month.I am more suitable in fine dining than in a night club environment
- I had the same responsibilities as mentioned above
- The environment is very different, and I unfortunately felt the need to look for better opportunities
- I resigned in March and started with the fantastic group Harbour House.
Customer Services Agent
Merchants EE
05.2014 - 10.2014
- Ensure customers’ handsets are working to its requirement
- Ensure customer service is consistent as per company KPI’S
- Sales & NPS, NBA is made daily
- Trained in Products knowledge to find solutions
- To customers queries
- Qualified Abilities:
- Ability to navigate all handset irrespective of brands and diagnose their problem
- Ability to fix basic IT technology equipment such as computers, tablets & dongles
- Ability to use latest systems via namely Albert, Merlin, Compass, RDM, Blackberry BPSC
- Ability to communicate with international & local customers
- (English)
- Computer Literate
Senior Manager
Woolworths Café
01.2011 - 05.2014
- Manage all operations of trade for the assigned café store
- Manage financial planning (incl
- Budget & cost management) for the assigned store
- Performance management to ensure quality, profitability and customer service are at defined levels
- Training for the role involved:
- Food and Beverage training
- Hygiene standards trained
- Customer Service trained
- Managerial Skills
- Qualified Abilities:
- Ability to train the above mentioned
- Able to deal with all financial bookkeeping i.e
- Cash-ups, stock replenishment, cost
- Management
- Able to manage staffing in timekeeping, keeping labor consistently in line with budgets and sales as per company expectations
- Ability to deal effectively with customers’ complaints
- Ability to be a trainer and counselor for ensuring a positive team
- Computer literate
- Ability to find new innovative ideas for growth.
Senior Store Manager
WOOLWORTHS REFERENCE
01.2002 - 09.2011
Waiter
Woolworths Café
01.2006 - 02.2011
- Months then promoted as a)
Education
Bachelors - undefined
Fairmount
RMDP Retail Management Course - undefined
University of Pretoria
undefined
Higher Certificate in Legal Studies - undefined
01.2021 - 04.2022
LLB Degree - progress
01.2022 - Current
Skills
Order management
Business development and planning
Sales Development
Strategic planning
Sales expertise
Staff Management
Business recordkeeping
Operations
Personnel management
Product and service sales
Goals and performance
Consulting
Contract Management
Negotiation
Leadership skills
Business administration
Business planning
Operations management
Budgeting
Business Development
Financial Management
Commercial awareness
Territory Management
Operational Oversight
Additional Information
- SPECIAL RECOGNITION: , Elected as Head Girl for final year. Highest Grade Achievement for English, Life Orientation Distinition Passed(Bachelors Pass) Multiple Awards in Progress-Merit awards for PicknPay 2016-2018 Consecutive Inventory Stock Control Management awards 2019-2022 Service Excellence General Manager Award 2022 Young People Leader for the New Apostolic Cape District
Accomplishments
- Achieved Result by introducing Software for Type tasks.
Timeline
LLB Degree - progress
01.2022 - Current
Higher Certificate in Legal Studies - undefined
01.2021 - 04.2022
Store Manager
PicknPay retailers
03.2016 - Current
Senior Floor Manager
Alba Lounge
10.2014 - 03.2015
Customer Services Agent
Merchants EE
05.2014 - 10.2014
Senior Manager
Woolworths Café
01.2011 - 05.2014
Waiter
Woolworths Café
01.2006 - 02.2011
Senior Store Manager
WOOLWORTHS REFERENCE
01.2002 - 09.2011
Regional Manager
PICKNPAY REFERENCE, Stephen Primich
Senior Floor Manager
Harbour House Group
Harbour House/Brand Ambassador
MR. Therry Wuethurich
Senior F.O.H Manager
ALBA LOUNGE REFERENCE
F.O.H Supervisor
Senior Manager
Michellene Webber
Regional Customer Service Manager
Woolworths Cafe
Team Manager
Dean Bleekers
Team Manager
Alistair Adams
Regional Manager
Mr Anele Barnes
- 03.2016
Bachelors - undefined
Fairmount
RMDP Retail Management Course - undefined
University of Pretoria