TERSIA JACOBS

Results-driven Systems Super User with a strong attention to detail and a proven ability to see systems projects through to completion. Skilled at aligning system capabilities with user needs and business specifications. Delivering high-quality results through effective leadership and team collaboration. Committed to understanding client requirements and providing exceptional service.

• SYSTEMS SUPER USER
• 1. Operations Support
• Review WMS and operational processes to verify transactions are accurately executed
• Audit configuration profiles and stock on hand inventory movements
• Train staff prior to deployments on change of SOP’s and ensure enhancements are utilized after system deployments
• Train staff on updated SOP’s, general WMS and WCS programs, and Zappi devices (RF guns).
• Develop and analyze Location Reports, dashboards and operational reports to assist DC management to identify and respond quickly to exceptions
• Analyze and research operational data when requested
• Assist with interrogation of any system adjustments and relevance and accuracy of this information
• Label new locations and verify labels in picking modules
• Perform special projects and stakeholder requests
• Ensure all usernames are consistent across all operational systems
• Manage license requirements for all operational systems in the facility to ensure accurate numbers and renewal of required licenses with the respective stakeholders.
• Ensures that procedures exist at relevant facility to guarantee client service, productivity, as well as facilities and equipment maintenance
• Gather data to determine system and network requirements and ensure relevant Access Point surveys are conducted as required.
• 2. Process Standardization and entrenchment
• Fully understand all Operational functional SOP’s for all departments and create and update SOP’s if and when required.
• Document all system changes and ensure the management of version control is in place for all SOP’s relevant to the facility and functions.
• Ensure monthly audits of all onsite IT / EUC hardware equipment and provide assistance to DC management to ensure IT Capex replacement, acquisition and obsolete equipment processes are followed.
• 3. System management
• Implementation support / coordination of WMS to include:
• Initial warehouse and customer configuration
• User training within the facility for Go live preparation
• User Acceptance Testing (UAT) with IT, stakeholders and local users
• Post implementation WMS support (1st level) for local onsite operational issues and (re) configuration requirements for continuous improvement initiatives.
• Specification and delivery of local reporting requirements.
• Local user training and administration of associated documentation.
• Support new release testing against DC stakeholder requirements.
• Identify and recommend change controls to support operational enhancements and fixes.
• Diagnose system problems, and monitor networks to ensure their availability to users.
• Trouble resolution root cause for picking/packing issues both operational and systemic
• Responsible for testing and coordinating modifications to the system when needed, and troubleshooting software and hardware EUC problems when they occur.
• Research RF and barcode issues to determine root cause of operational issues
• Ensure system compliance for all users to ensure SOP is followed accordingly.
• 4. Stakeholder Management
• Effectively communicates relevant IT-related information to DC management and manage and escalate stakeholder’s requests as appropriate.
• Effectively build a strong working relationship with Pepkor IT to resolve complex issues.
• Produce and develop operational reports on a daily, weekly and monthly basis to support operations teams.
• Respond timeously to all inquiries about WMS and/or other related computer / system related issues
• May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems after deployments/ optimizations.
• Point of contact for all WMS, WCS, Telematics, Per4mer, Cloud link, Biometrics, G-suite and other operational system issues and must work with vendors to resolve issues timeously.
• Provide support to the DC Management team to resolve equipment and or system errors.