Terry-Ann Diedericks

• Member of the Executive Committee.
• Strategic holistic consulting including Healthcare and Group Risk.
• Staff leadership - 17 direct reports including 5 Consulting leads and regional consultants.
• Key focus on staff, clients, governance and financials.
• Optimized internal communication channels by introducing collaborative tools and platforms for better teamwork.
• Led a team of 10 consultants to improve efficiency and achieve successful project outcomes.
• Organized quarterly training sessions to ensure continuous skill development for all team members.
• Established robust performance metrics to monitor progress and identify areas for improvement within the team.
• Facilitated knowledge sharing among team members by creating an online repository of best practices, case studies, and resources relevant to our work in the industry.
• Delivered regular progress reports to executive management, highlighting key accomplishments and areas for improvement within the business.
• Negotiated contracts with vendors, securing cost-effective solutions that supported project requirements.
• Collaborated with cross-functional teams to develop innovative solutions tailored to client's needs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated emerging technologies and industry trends, staying ahead of competitors and offering cutting-edge solutions to clients.
• Enhanced client satisfaction through consistent delivery of high-quality consulting services.
• Developed strategic plans for business growth, resulting in increased revenue and long-term client relationships.
• Conducted comprehensive industry research, providing valuable insights to drive decision-making for clients.
• Mentored consultants, cultivating a supportive environment and facilitating professional growth.
• Built strong partnerships with external organizations in order to expand market reach and generate new business opportunities.
• Managed budget allocations for multiple projects, ensuring resources were effectively utilized and financial targets were met.
• Presented data-driven recommendations to executive stakeholders, influencing key decisions on business strategies and initiatives.

Reason for leaving - Growth opportunity.

• Strategic consulting.
• Staff leadership and management (10 employees).
• Delivered effective presentations to senior executives, clearly communicating findings and recommendations from consulting projects.
• Balanced competing priorities under tight deadlines, demonstrating exceptional time management skills while completing high-quality work assignments promptly.
• Achieved significant cost savings for clients through the identification of inefficiencies within their organizations and the implementation of targeted solutions.
• Developed lasting relationships with clients, leading to repeat business and a strong referral network.
• Improved client satisfaction by consistently delivering high-quality, customized consulting services tailored to their specific needs.
• Led process improvement initiatives that streamlined operations for both internal teams and clients, reducing costs and increasing efficiency.
• Developed and implemented strategic plans for clients, resulting in increased efficiency and profitability.
• Increased revenue by identifying new business opportunities and cultivating strong relationships with prospective clients.
• Collaborated closely with cross-functional teams to develop innovative solutions addressing complex client challenges.
• Facilitated workshops for client stakeholders aimed at building consensus around key strategic decisions and initiatives.
• Mentored junior consultants, fostering professional growth through skill development and knowledge sharing.
• Managed diverse project teams with a focus on collaboration and communication to ensure timely completion of deliverables.
• Enhanced team productivity by implementing project management best practices across all engagements.
• Integrated data analytics into consulting engagements to provide actionable insights informing decision-making processes for clients.
• Managed budgets for multiple concurrent projects, ensuring accurate financial reporting and resource allocation throughout the engagement lifecycle.
• Negotiated contracts with vendors on behalf of clients, securing favorable terms while maintaining strong partnerships.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.

Reason for leaving - Promotion.

• Strategic consulting.
• Staff leadership and management (14 employees direct report).
• Servicing and day-to-day running of the client.
• Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Assisted with new hire processing and existing training programs.
• Trained employees on industry products and assigned duties.
• Increased team productivity by streamlining communication and implementing effective project management strategies.
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated staff performance and provided coaching to address inefficiencies.

Reason for living - Head hunted.

• Strategic consulting
• Staff leadership and management (10 employees direct report).
• Servicing and day-to-day running of the client.
• Built strong relationships with clients, fostering long-term partnerships and repeat business.
• Delivered exceptional presentations for C-level executives, showcasing project progress and results.
• Oversaw project teams and maintained quality-minded schedules.
• Streamlined internal processes for improved efficiency and increased team productivity.
• Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
• Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
• Conducted workshops and training sessions to improve employee knowledge of best practices.
• Generated significant revenue by securing new business opportunities through effective networking efforts.
• Served as a trusted advisor for clients navigating complex industry landscapes.
• Participated in industry conferences, staying up-to-date on current trends and emerging technologies.
• Implemented innovative solutions to address challenges and enhance business performance.
• Negotiated contracts with vendors, securing optimal terms and conditions while reducing costs.
• Mentored junior consultants, providing guidance and support for professional development.
• Conducted in-depth data analysis to identify areas of improvement and opportunities for growth.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Helped meet changing demands by recommending improvements to business systems or procedures.

Reason for leaving - Acquisition.

• Strategic consulting.
• Staff leadership and management.
• Servicing and day-to-day running of the client.

Reason for leaving - Promotion.

• Strategic and member consulting.
• Day-to-day running of the client.

Reason for leaving - Head hunted.

• Onsite consultant.

Reason for leaving - Promotion.

• Onsite consultant.

Reason for leaving - Head hunted.

• Underwrite short term insurance policies.

Reason for leaving - Growth opportunity.

• Selling short term insurance policies.

Reason for leaving - Promotion.

• Assisting members telephonically with medical aid queries.

Reason for leaving - Growth opportunity.

• Ensure activation of membership.

Reason for leaving - Growth opportunity.