Terracine Hilda Brights
Sales Consultant/ Admin
Eldorado Park
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2023
2023
years of professional experience
Work History
RECEPTIONIST
BLINDS MART
- Temporary position
- Doing filing and standing for a lady who went on maternity leave
- Taking orders and ensuring that orders are processed to customers requirements
- Debtors – calling daily on customers/ suppliers where payments are overdue and arranging for payments to be made so that the accounts can be cleared
- FILLING
Cashier
Oxford Fresh Market
- Cashier – making sure the till balances at the end of every shift and taking my cash bag to the store manager at the end of every day
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Sales Executive
Real Estate Agent @ KWV
- Contacting and keeping contact with clients who are disposing of their properties
- Negotiating deals to suite the needs of clients with affordable rates
- Speaking with the banks and liaising with clients to come to a mutual understanding between all parties concerning property purchases
- Directing clients to the different banks where they need to sign property purchase contracts
- Contract ended when manger passed on
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
Technical admin
Edcon
- Call Centre – receiving and taking calls
- Speaking with customers and resolving customer complaints daily to ensure customer satisfaction
- Calling cold and hot leads to generate sales and reaching required targets
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Sales assistant
Cori Craft
- Selling furniture and assisting customers with the different questions they have about the products which were sold and the quality of each product
- Being trained to sell the type of upmarket products produced and received from suppliers
- Ensuring the store floor is in a order of attracting sales and to generate an income for the store
- Speaking with customers telephonically and personally about their needs and specific requirements about the products they are acquiring
- Keeping store and customer satisfaction reputation
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Developed loyal customer base by providing consistent, high-quality service.
Sales assistant
Wilkinson design
- Selling furniture and assisting customers with the different questions they have about the products which were sold and the quality of each product
- Being trained to sell the type of upmarket products produced and received from suppliers
- Ensuring the store floor is in a order of attracting sales and to generate an income for the store
- Speaking with customers telephonically and personally about their needs and specific requirements about the products they are acquiring
- Keeping store and customer satisfaction reputation
- Receptionist at the woodwork shop
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Conducted product demonstrations, significantly boosting daily sales figures.
sales assistant
inspire Lifestyle
- Selling furniture and assisting customers with the different questions they have about the products which were sold and the quality of each product
- Being trained to sell the type of upmarket products produced and received from suppliers
- Ensuring the store floor is in a order of attracting sales and to generate an income for the store
- Speaking with customers telephonically and personally about their needs and specific requirements about the products they are acquiring
- Keeping store and customer satisfaction reputation
- Receptionist at the woodwork shop
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Sales consultant
Woolworths
01.2019 - 01.2023
- Cashier – making sure that the cash in the till which I am assigned balances at the end of every shift and handing my end of day cash bag to the store manager
- Refund Department – assisting customers with satisfactory refunds and exchanges
- Dressing manikins with new in season apparel to draw more customers to the store
- All rounder
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
Sales consultant
S.A Roadlink
01.2014 - 01.2018
- Bus hostess – serving customers on busses and ensuring smooth travels while customers transition to their destinies
- Booking manual bookings for customers onboarding the busses
- Working in the administration office and booking tickets online
- Liaising with customers who booked emergency tickets and ensuring customers tickets are booked for the time they have requested for their destinies
- Reasons for leaving contract expired company closed down, Year 2014 to 2018
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maximized customer retention by resolving issues quickly.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Provided sales and customer service assistance to walk-in traffic
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Cashier
SPAR
01.2009 - 01.2013
- Involved with Bakery, food production (baking, frying, taking orders, serving customers)
- Supervisor (temporarily) – collecting cash and handing over to the shop manager
- Stock taking and ensuring that it balances with end of day stock and reporting any discrepancies to the shop manager
- Dealing with customer complaints and enquiries and helping with solutions for customer satisfaction
- Reasons for leaving contract end from 2009 to 2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Grade 12 -
Kliptown Highschool
01.2008
Skills
Data entry
Telephone skills
File management
Office management
Customer/Client relations
Customer and client relations
Administrative support
Clerical support
Organization skills
Verbal and written communication
Greeting and seating clients
Office administration
Documentation and reporting
Staff management
Office equipment operations
Spreadsheet tracking
Supply management
Phone etiquette
Call redirection
Meticulous and organized
Reception desk management
Timeline
Sales consultant
Woolworths
01.2019 - 01.2023
Sales consultant
S.A Roadlink
01.2014 - 01.2018
Cashier
SPAR
01.2009 - 01.2013
RECEPTIONIST
BLINDS MART
Cashier
Oxford Fresh Market
Sales Executive
Real Estate Agent @ KWV
Technical admin
Edcon
Sales assistant
Cori Craft
Sales assistant
Wilkinson design
sales assistant
inspire Lifestyle
Grade 12 -
Kliptown Highschool