Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic
Tercia Pelston

Tercia Pelston

CAPE TOWN,South Africa

Summary

Highly skilled professional with extensive expertise in travel arrangements, customer service, and local geography. Demonstrates exceptional communication and leadership abilities, ensuring seamless tour logistics and client satisfaction. Proficient in handling difficult customers, complying with local laws, and managing special events. Adept at using travel software and reservation systems to enhance operational efficiency. Committed to delivering high-quality experiences through resourceful thinking, effective time management, and cultural awareness.


Career goal: To leverage skills in tourism development and team leadership to drive innovative travel solutions.

Personable individual who enjoys meeting new people. Strong presentation skills and desire to connect others with our beauty of South Africa and the Western Cape in general.

Pursuing tour guide position with growing travel company.

Energetic employee well-versed in strong communication and organization skills.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Tour Guide/Travel Consultant

Vern's Transport
Cape Town, South Africa
02.2022 - Current
  • Skilfully managed large groups whilst maintaining order and interest during tours.
  • Improved customer satisfaction by offering tailored tour guidance based on preferences.
  • Conducted walking tours, ensuring physical safety of all participants.
  • Shared fascinating tales about historical landmarks, enriching tourist's experiences.
  • Adapted quickly to sudden changes in schedules or routes, minimising disruption to the tour plan.
  • Prepared detailed itineraries for optimal tour experiences.
  • Demonstrated excellent communication skills to engage diverse audiences.
  • Received positive feedback from customers due to exceptional service delivery.
  • Performed First Aid when necessary, prioritising tourist's health and well-being.
  • Showcased in-depth knowledge of local history for tourists' education.
  • Promoted local businesses by recommending them to tourists during tours.
  • Ensured compliance with health and safety regulations throughout the tour duration.
  • Performed regular maintenance checks on tour vehicles, guaranteeing passenger safety.
  • Enhanced visitor experience by providing informative and engaging tours.
  • Fostered positive atmosphere with friendly and professional demeanour.
  • Coordinated effectively with travel agencies for successful group tours.
  • Assisted visitors, solving their queries promptly.
  • Maintained punctuality at all times, respecting the time constraints of tourists.
  • Offered translation services for foreign tourists, enhancing their tour experience.
  • Diligently researched local attractions to provide accurate information.
  • Entertained tour guests with fun props, stories and activities.
  • Addressed enquiries, issues and concerns of tourists.
  • Took photos and videos of tourists to preserve memorable experience.
  • Maintained guest safety by running professional, organised tours.
  • Shared unique stories about tour locations and shared unique stories.
  • Documented daily tour activities and prepared incident reports.
  • Developed special event tours for different times of years and tour groups.
  • Informed tourists regarding local currency and money changers.
  • Interpreted and translated languages for tourists to understand.
  • Delivered engaging tours in English and [Language].
  • Assessed weather and traffic condition to avoid conflict with tour.
  • Visited museums, ballet and operas to promote cultural arts.

Clinical Program coordinator-Training

METRO TB Complex
Cape Town, South africa
10.2023 - 03.2025
  • Managed conflict resolution amongst team members, fostering teamwork and cooperation.
  • Built strong relationships with stakeholders to secure ongoing support for programmes.
  • Conducted regular performance reviews for continuous improvement.
  • Facilitated cross-departmental collaboration, ensuring project success.
  • Streamlined data collection processes, improving accuracy in reporting.
  • Ensured timely completion of projects by monitoring progress regularly.
  • Improved programme efficiency by streamlining administrative processes.
  • Identified potential risks in advance to prevent project delays.
  • Fostered a positive work environment by organising team building activities.
  • Established a robust framework for tracking progress towards goals.
  • Worked closely with senior management to align programme objectives and strategies.
  • Explored new ideas and approaches by actively encouraging creativity within the team.
  • Coordinated team meetings to enhance project understanding.
  • Maintained documentation related to all aspects of the programme execution.
  • Developed detailed programme schedules with careful consideration of deadlines.
  • Handled budget allocation tasks, ensuring optimal resource use.
  • Provided regular updates on the status of projects to key stakeholders.
  • Collaborated with multiple departments to ensure project alignment.
  • Managed communication channels for streamlined information flow.
  • Led training sessions for staff development.
  • Reviewed programme needs and recruited qualified staff.
  • Directed improvement plans.
  • Oversaw day-to-day activities, including organisational leadership, recruitment, office maintenance and supply and inventory management.
  • Coordinated, tasked and supervised staff to sustain organisational operations and champion organisational mission.
  • Provided ancillary support to compile and prepare programme, financial and year-end reports.
  • Acted as liaison between organisations, partners, stakeholders and members to promote and improve services and communication.
  • Managed operations in accordance with budget requirements.
  • Formulated proposals and business plans within pre-determined area.
  • Maximised employee retention by creating positive work environment.
  • Facilitated conferences between organisation and community members or clients, and helped communicate concerns to managing leadership.
  • Identified areas of improvement aimed at business goal achievement.
  • Created and implemented policies designed to help evaluate new programmes.
  • Collaborated with [Job title] to establish programme curriculum and goals.
  • Maintained compliance with company and legal requirements.
  • Analysed programme effectiveness with standard metrics.
  • Conducted randomized feedback surveys.
  • Implemented activity planning to deliver smooth, successful event programmes.
  • Delivered projects to deadlines and within assigned budgets.
  • Monitored programme spending and budgets to meet forecasted goals.
  • Produced up-to-date progress reports, enabling improved project understanding.
  • Prepared accurate technical documentation, maintaining clear, correct records.
  • Organised and led progress meetings with stakeholders and partners.
  • Managed daily logistics and operations to facilitate smooth-running projects.
  • Updated policy and procedure documentation to reflect programme demands.
  • Collated current data to build accurate project appraisals.
  • Built partner relationships to enable growth towards programme development targets.
  • Supported senior teams in developing realistic, achievable project timescales.
  • Coordinated lifecycle project activity between internal and external stakeholders.
  • Identified and resolved potential issues quickly to minimise project disruption.
  • Maintained safety documentation and certifications for compliant practices.
  • Created and distributed programme updates with clear, accurate content.
  • Sourced external contractors to bridge gaps in workforce capabilities.
  • Facilitated staff training and development to meet project requirements.
  • Served as reliable and trustworthy team member to large teams spanning multiple disciplines.
  • Completed tasks on time to help team stay to schedule.
  • Attended rehearsals to practise precise execution of planned performances.
  • Used technical documentation to understand task requirements and specifications.
  • Organised time and resources for smooth and orderly workflow.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on programme details and milestones.
  • Evaluated quality of work, making tweaks, adjustments and modifications to refine output.
  • Collaborated with talented multidisciplinary teams to execute high-quality work.
  • Received and actioned feedback to improve contribution to overall performance.
  • Followed precautions to prevent risk of fire.
  • Set up personal work space, resources and materials.
  • Reacted to cues and signals to carry out tasks at precise timings for smooth performances.
  • Helped large teams execute high-quality performances to meet audience expectations.

Patient Workflow coordinator

Groote Schuur Hospital
Cape Town, South Africa
04.2022 - 12.2022
  • Handled administrative tasks, freeing up time for senior staff members.
  • Coordinated project tasks for successful and timely completion.
  • Conducted research to support decision-making processes.
  • Enhanced team productivity with efficient delegation of tasks.
  • Facilitated cross-departmental meetings for improved collaboration efforts.
  • Managed multiple projects, ensuring organisation and efficiency.
  • Explored new opportunities whilst maintaining focus on core responsibilities.
  • Coordinated staff training sessions to enhance skills and knowledge base.
  • Liaised with external parties to ensure seamless project execution.
  • Created detailed schedules to streamline work processes.
  • Improved workflow efficiency by developing process improvements.
  • Streamlined team communication by implementing effective coordination strategies.
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Collaborated across departments for strategic planning purposes.
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Trained and assigned tasks to team members.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Scheduled meetings to discuss progress of projects and tasks.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Fostered collaboration among cross-functional teams for project success.
  • Monitored health and safety measures for guaranteed compliance.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Streamlined processes to improve and optimise office operations.
  • Developed organisational policies for administrative oversight and internal controls.
  • Created classification systems to manage archives.

Education

NVQ Level 4 - Tourism-culture site guide

Livingstone Tourism Academy
Cape Town, Western Cape
06.2024 - 09.2024

First aid - Medical emergencies

Medical Skills Training
Cape Town, Western Cape
08.2024 - 08.2027

Getting to know South African wines - Tourism

Wine speak
Cape town
10.2024 -

Higher National Diploma - Nursing-Registered Nurse

Nico Malan Nursing College
Cape Town, Western Cape
01.1988 - 03.1992

Skills

  • Topic research
  • Familiarity with travel software
  • Travel arrangements expertise
  • Excellent listening
  • Local geography expertise
  • Punctuality awareness
  • Language proficiency
  • Handling difficult customers
  • Local law compliance
  • Knowledge of relevant laws
  • High energy level
  • Food and beverage recommending
  • Resourceful thinking
  • Geographical navigation
  • Local history knowledge
  • Enthusiastic storytelling
  • City history knowledge
  • Communicating complex information
  • Reservation systems usage
  • Accommodation advising
  • First Aid
  • Cash handling
  • Customer Service
  • Calm under pressure
  • Public speaking
  • Entertainment
  • Strong leadership
  • Effective time management
  • Tour logistics support
  • CPR certification
  • Historical and cultural awareness
  • Driving license
  • Archaeology
  • Supply replenishment
  • Tour planning
  • Special events and celebrations
  • Creative solutions
  • Quick decision-making
  • Vehicle operation
  • Route planning
  • Transportation and travel
  • Baggage assistance
  • Outgoing personality
  • Restaurant recommendations
  • Customer service-oriented
  • Training and mentoring
  • Client behaviour management
  • Oral and written communication
  • Cultural understanding
  • Safety procedures
  • Exceptional communication
  • Friendly demeanour
  • Safeguarding
  • Group oversight
  • Team rapport
  • Networking
  • Tourism development
  • Social media savvy
  • Additional excursion selling
  • Reservation management
  • Special needs clients
  • Group management
  • Reports
  • Local history
  • First Aid trained
  • Hospitality standards awareness
  • Safety compliance
  • Cultural awareness
  • Team Leadership
  • Interpersonal communication
  • Product knowledge
  • Client communication
  • Resourcefulness
  • Conflict Resolution
  • Quality Assurance
  • Microsoft Office Suite
  • Regulatory compliance
  • Data analysis
  • Budget management
  • Database management
  • Stress tolerance
  • Extensive geographical knowledge
  • Multilingual communication

Languages

English
Fluent

Affiliations

  • Reading,Travelling and enjoying outdoor life.

Certification

Cultural Tour guide-Site Visits-Western Cape

basic Life Support

First Aid-Level 1

Wine Course-getting to know south African wines

References

References available upon request.

Timeline

Getting to know South African wines - Tourism

Wine speak
10.2024 -

First aid - Medical emergencies

Medical Skills Training
08.2024 - 08.2027

NVQ Level 4 - Tourism-culture site guide

Livingstone Tourism Academy
06.2024 - 09.2024

Clinical Program coordinator-Training

METRO TB Complex
10.2023 - 03.2025

Patient Workflow coordinator

Groote Schuur Hospital
04.2022 - 12.2022

Tour Guide/Travel Consultant

Vern's Transport
02.2022 - Current

Higher National Diploma - Nursing-Registered Nurse

Nico Malan Nursing College
01.1988 - 03.1992

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Tercia Pelston