Tennyson Madia
IT Support Technician
Tzaneen
Summary
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
7
7
years of professional experience
31
31
years of post-secondary education
5
5
Certifications
Work History
IT SUPPORT TECHNICIAN
The Maslow Hotel
08.2023 - Current
- Detect and respond to technical problems.
- Make recommendation on computer products or equipment to improve company productivity.
- Respond to incidents logged by end-users that cannot be resolved telephonically.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and other devices.
IT SUPPORT TECHNICIAN
Sun International
11.2022 - Current
- Detect and respond to technical problems.
- Maintain the business unit computers services and equipment ensuring the configuration of environment is in line with the best practice.
- Make recommendation on computer products or equipment to improve company productivity.
- Respond to incidents logged by end-users that cannot be resolved telephonically.
- Provide desktop support
IT SUPPORT TECHNICIAN
Sun International
03.2022 - 10.2022
- Detect and respond to technical problems.
- Maintain the business unit computers services and equipment ensuring the configuration of environment is in line with the best practice.
- Make recommendation on computer products or equipment to improve company productivity.
- Respond to incidents logged by end-users that cannot be resolved telephonically.
- Provide desktop support
IT SUPPORT TECHNICIAN
Sun International
12.2019 - 02.2022
- Detect and respond to technical problems.
- Maintain the business unit computers services and equipment ensuring the configuration of environment is in line with the best practice.
- Make recommendation on computer products or equipment to improve company productivity.
- Respond to incidents logged by end-users that cannot be resolved telephonically.
- Provide desktop support
INTERN: IT SYSTEM SUPPORT
Sun International
04.2018 - 10.2019
- Detect and respond to technical problems.
- Maintain the business unit computers services and equipment ensuring the configuration of environment is in line with the best practice.
- Make recommendation on computer products or equipment to improve company productivity.
- Respond to incidents logged by end-users that cannot be resolved telephonically.
- Provide desktop support
Education
Grade 12 -
Lefara Snr Secondary School
NQF Level4 - ICT
Ekurhuleni East College
Diploma - IT Network System
Boston City College
Sandton, South Africa 04.2001 -
CompTia - A+, N+, Security+
CompTia
International 04.2001 -
Skills
System configuration
Operating system support
Remote desktop support
Network administration
End-user training
Network diagnostics
LAN/WAN
Wireless networking
Certification
CompTIA A+ 1001 & 1002, 10/01/19
License
Driving License, 10
Disclaimer
I declare that the above-mentioned information is complete and accurate.
Timeline
IT SUPPORT TECHNICIAN
The Maslow Hotel
08.2023 - Current
IT SUPPORT TECHNICIAN
Sun International
11.2022 - Current
IT SUPPORT TECHNICIAN
Sun International
03.2022 - 10.2022
IT SUPPORT TECHNICIAN
Sun International
12.2019 - 02.2022
INTERN: IT SYSTEM SUPPORT
Sun International
04.2018 - 10.2019
Diploma - IT Network System
Boston City College
04.2001 -
CompTia - A+, N+, Security+
CompTia
04.2001 -
Grade 12 -
Lefara Snr Secondary School
NQF Level4 - ICT
Ekurhuleni East College
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