Tenielle Mills

Administrative tasks-

• Update companies internal databases:

- Consent forms

- Master files

- Pharmacy information

System management/support-

• Respond to customer/representative queries in a timely and accurate way, via phone and/or email.
• Identify customer needs and help customers use specific features
• Report technical issues to service provider and/or management
• Daily check whether data has been received from data sources
• Follow up with customers/representatives to ensure their support queries are resolved
• Manage, create and support system users/customers (e.g. send OTP’s, welcome mails, link accounts)

Reporting-

• Entry Level reporting e.g.
• Representative figures
• Incentive reporting
• Pharmacy reporting
• Ad-hoc Reporting

Sage Evolution-

• Invoicing
• Credit notes (including allocation of credit notes to invoices)

N.A.F / In Business-

• Create collection dockets for AssetFin and Daisy
• Update banking details, physical address, VAT number and other account related information for clients
• Add and stop component billings
• Cancel agreements
• Substitution of Goods (Add and amend serial numbers as requested)
• Settle deals
• Credit notes
• Journal Debit and Credit
• Termination and Evergreen settlement quotes
• Upgrade settlement quotes for Invoices
• Update information on new deals.

Administrative tasks-

• Assist with email and telephone enquiries
• Carry out administrative duties as requested by the Manager
• Prepare letters
• Process monthly reports

Reception-

• Meeting and greeting clients
• Serve refreshments
• Arrange couriers
• Keeping reception area, boardroom and kitchen tidy.
• Sorting and distributing post
• Answering calls and managing switchboard

Secretary-

• Preparing forms
• Take accurate minutes of meetings
• Ensuring office has essential supplies
• Typing and preparing reports
• Coordinate office procedures
• Write letters and emails on behalf of other office staff
• Carry out secretarial duties as requested by other staff / partners

Administrative Assistant-

• Research
• Develop and maintain electronic and manual filing system
• Data capturing
• Maintain service and repairs for printers
• Carry out administrative duties such as filing, typing, copying, scanning, etc.
• Reply to email and telephone enquiries
• Resolve administrative problems
• Provide polite and professional communication with clients
• Monthly processing of financial information using Pastel Partner / Sage
• Importing and Exporting of Excel spreadsheets
• Expense tracking
• Bank Reconciliation
• Inventory management
• Report generation
• Invoicing
• Credit Notes
• Monthly payroll using Intercode
• UIF & COIDA registrations
• Companies and Intellectual Properties Commission duties (CIPC)
• SARS

- Income Tax, VAT and PAYE returns

- Client Registrations on e-Filing

- Income Tax, VAT and PAYE registrations

- Queries

• Sell AA products and travel accessories
• Order stock + process Purchase Orders on Pastel
• Handle stock received + process Goods Receipt Notes (GRN's) on Pastel
• Process invoices on Pastel
• Manage visual merchandise for the store
• Stock Take for Centurion and Sandton branch
• Add new AA Members on the system and process AA membership payments.
• International Driving Permits
• Process daily cash up
• Manage cash floats

• General office duties
• Create, organize, amend and maintain documentation, e.g.

- Properties

- Tenants

- Maintenance / Repairs

• Coordinate tenant and manager requests, supply needs and maintenance schedules.
• Data Capturing

• Sell AA products and travel accessories

• Prepare drinks and meals
• Take orders
• Clean tables