Teniel Moodley
Market Research Account Director/ Customer Relationship Manager
Johannesburg,Gauteng
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Director of Customer Success
Peninsula Cost Consultants
07.2024 - Current
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
- Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
- Championed a customer-centric approach within the organization, driving culture shifts towards prioritizing client needs above all else.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
Trading and Investing
Self-Employed
01.2020 - Current
- Leveraging my skills and expertise learned during my time in research as well as my knowledge and background in Economics and Finance to start trading and investing on a personal capacity
- Understanding both macro and micro world events and how they affected currency fluctuations my go to was trading forex
- I specialized in trading the Dollar/Zar pairing
- Besides trading forex I also focused on building a diverse portfolio of shares which have performed very well during the period
- These include the likes of Tesla and Captitec which have performed very well
- To assist with trading I also completed a trading course with Phoenix Investment Analytics
Associate Director, RMS Client Service
The Nielsen Company
3 2010 - 3 2019
- Throughout my Nielsen career, I gained experience in revenue growth and have managed double-digit growth through all my clients while building strong diverse teams
- This revenue growth was made possible by ensuring on-time accurate data delivery with meaningful, actionable insights as well as making use of the skills I learned in Consultative Selling as well as Consultative Negotiating
- Led teams of up to 26 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Account Director (Short Term Contract)
Kantar
05.2019 - 08.2019
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Secured new business through targeted prospecting efforts, expanding the company''s client base and market share.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
Education
Bachelor of Commerce - Finance and Economics
University of Kwa-Zulu Natal
01.2006 - 01.2009
Skills
Consultative Selling
Consultative Negotiating
Quantitative Research
Qualitative Research
Microsoft Office
Client Relationship Management
Customer onboarding
Data-driven decision making
Salesforce proficiency
CRM integration
Customer retention strategies
Team leadership
Achievements and awards
- Africa Top Talent Program
- Gold Award Africa Growth
- Individual Top Sales
- Simply Excellent Gold Award
- Junior Servicing Excellence
- Successfully launched the VMO tool in Africa which tracks client satisfaction
- Training Manager South Africa for junior employees within Client Service
References
References available upon request
Personal Information
ID Number: 8801035119083
Certification
Bachelor of Commerce
Timeline
Director of Customer Success
Peninsula Cost Consultants
07.2024 - Current
Trading and Investing
Self-Employed
01.2020 - Current
Account Director (Short Term Contract)
Kantar
05.2019 - 08.2019
Bachelor of Commerce
01-2011
Bachelor of Commerce - Finance and Economics
University of Kwa-Zulu Natal
01.2006 - 01.2009
Associate Director, RMS Client Service
The Nielsen Company
3 2010 - 3 2019