Teniel Moodley
Market Research Account Director/ Customer Relationship Manager
Johannesburg,Gauteng
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Director of Customer Success
Peninsula Cost Consultants
07.2024 - Current
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
- Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
- Championed a customer-centric approach within the organization, driving culture shifts towards prioritizing client needs above all else.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
Trading and Investing
Self-Employed
01.2020 - Current
- Leveraging my skills and expertise learned during my time in research as well as my knowledge and background in Economics and Finance to start trading and investing on a personal capacity
- Understanding both macro and micro world events and how they affected currency fluctuations my go to was trading forex
- I specialized in trading the Dollar/Zar pairing
- Besides trading forex I also focused on building a diverse portfolio of shares which have performed very well during the period
- These include the likes of Tesla and Captitec which have performed very well
- To assist with trading I also completed a trading course with Phoenix Investment Analytics
Associate Director, RMS Client Service
The Nielsen Company
3 2010 - 3 2019
- Throughout my Nielsen career, I gained experience in revenue growth and have managed double-digit growth through all my clients while building strong diverse teams
- This revenue growth was made possible by ensuring on-time accurate data delivery with meaningful, actionable insights as well as making use of the skills I learned in Consultative Selling as well as Consultative Negotiating
- Led teams of up to 26 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Account Director (Short Term Contract)
Kantar
05.2019 - 08.2019
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Secured new business through targeted prospecting efforts, expanding the company''s client base and market share.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
Education
Bachelor of Commerce - Finance and Economics
University of Kwa-Zulu Natal
01.2006 - 01.2009
Skills
Consultative Selling
Achievements and awards
- Africa Top Talent Program
- Gold Award Africa Growth
- Individual Top Sales
- Simply Excellent Gold Award
- Junior Servicing Excellence
- Successfully launched the VMO tool in Africa which tracks client satisfaction
- Training Manager South Africa for junior employees within Client Service
References
References available upon request
Personal Information
ID Number: 8801035119083
Certification
Bachelor of Commerce
Timeline
Director of Customer Success
Peninsula Cost Consultants
07.2024 - Current
Trading and Investing
Self-Employed
01.2020 - Current
Account Director (Short Term Contract)
Kantar
05.2019 - 08.2019
Bachelor of Commerce
01-2011
Bachelor of Commerce - Finance and Economics
University of Kwa-Zulu Natal
01.2006 - 01.2009
Associate Director, RMS Client Service
The Nielsen Company
3 2010 - 3 2019
Similar Profiles
Megan DouglasMegan Douglas
Quantity Surveyor at RBB Cost ConsultantsQuantity Surveyor at RBB Cost Consultants
Danie Van RyneveldDanie Van Ryneveld
Senior Quantity Surveyor at Professional Cost ConsultantsSenior Quantity Surveyor at Professional Cost Consultants
Sabrina ParksSabrina Parks
3D Artist at Cost Of Wisconsin3D Artist at Cost Of Wisconsin