Tenele Lushaba
Nhlangano
Summary
Innovative and detail-oriented customer service professional with a strong understanding of service delivery and a proven track record of multitasking. Committed to building and maintaining professional relationships that drive business results and increase profitability. Dedicated to providing exceptional customer service and continuously seeking opportunities to enhance the customer experience.
Overview
6
6
years of professional experience
Work History
Universal Banker
Standard Bank Eswatini
06.2023 - Current
- Increased client satisfaction through seamless service
- Enhanced customer experience with digital banking support
- Managed accounts, achieving update/closure accuracy
- Enhanced customer digital banking experience
- Achieved efficiency in customer account operations
- Developed KYC strategies, driving sales growth effectively.
Consultant Customer Service
Standard Bank Eswatini
09.2019 - 05.2023
- Efficiently managed customer account operations
- Achieved high accuracy in account updates and closures
- Increased client satisfaction through seamless service
- Enhanced customer experience with digital banking support
ATM Distributor
Standard Bank Eswatini
04.2019 - 08.2019
- Enhanced digital banking support
- Improved service experience
- Resolved customer issues swiftly
- Increased transaction efficiency by assisting ATM deposits
Education
Diploma - Information Technology
Pc Training & Business College
High School -
Mankayane High School
Skills
- Optimized client support for superior customer satisfaction
- Utilized cloud computing for efficient problem-solving
- Leveraged MS Office to enhance digital banking strategies
- Team Work
Timeline
Universal Banker
Standard Bank Eswatini
06.2023 - Current
Consultant Customer Service
Standard Bank Eswatini
09.2019 - 05.2023
ATM Distributor
Standard Bank Eswatini
04.2019 - 08.2019
High School -
Mankayane High School
Diploma - Information Technology
Pc Training & Business College
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