Summary
Overview
Work History
Education
Skills
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Affiliations
Certification
References
Timeline
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Tendi Mukhodobwane

Tendi Mukhodobwane

M365 Power Platform Dev | Aspiring AZ Admin
Cape Town ,South Africa

Summary

Certified Back Office Engineer with a strong foundation in computer hardware, software, server administration, and LAN connectivity. Currently engaged in M365 Power Platform development, while actively advancing expertise in Azure to facilitate a transition into a cloud-focused role as an Azure Administrator. Skilled in diagnosing and resolving technical issues efficiently, ensuring high-quality, precise, and timely solutions.

Proficient in a diverse range of technologies, including but not limited to Ninja RMM, Dataverse, Mimecast, AAD, IAM, SharePoint, M365, on-prem AD, and virtualization platforms such as Hyper-V and VMware, alongside communication systems like 3CX. Experienced in delivering Tier 2 support and collaborating with Tier 3 teams to effectively resolve complex technical challenges.

Holds multiple industry-recognized certifications, including:

  • CompTIA A+, N+, CIOS-IT Operations Specialist
  • MCP, MCITP, MCSD, MCSA (Windows Server 2008 & 2012)
  • MCSE Cloud Platform and Infrastructure
  • MCTS (Windows 7 Configuration, Windows Server 2008 Active Directory & Network Infrastructure Configuration)
  • MS-Programming in HTML5 with JavaScript and CSS3
  • MS-Windows 7 Configuration, MTA Database Fundamentals
  • NSE1
  • NSE2
  • Microsoft 365 Administrator

Overview

7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

M365 Power Apps Developer

EXL | Ardagh
Cape Town, Western Cape
09.2024 - Current
  • Develop applications using Microsoft Power Apps to streamline business processes.
  • Collaborate with stakeholders to gather, analyze, and translate requirements into functional solutions.
  • Design, test, and deploy applications incorporating user interfaces, workflows, and data integrations.
  • Ensure applications are efficient, scalable, and user-friendly.
  • Provide training and support to end-users.
  • Maintain, update, and support Power Apps applications for optimal performance.
  • Troubleshoot and resolve technical issues related to Power Apps applications and integrations.
  • Document application development processes, including design specifications and user guides.
  • Stay updated with th latest features and best practices for Microsoft Power Apps to continuously improve application quality.

Server administrator

Dimension Data
Cape Town, Western Cape
11.2023 - 11.2024
  • Deploy, configure, and maintain server infrastructure.
  • Manage operating systems and resources on physical and virtual platforms.
  • Oversee system performance and troubleshoot issues.
  • Perform system upgrades following new releases.
  • Ensure server compliance with security standards.
  • Deploy, configure, and maintain Windows features.
  • Sustain network integrity, server deployment, and security.
  • Conduct proactive health checks and monitoring of server environments.
  • Identify and resolve issues within server operating systems and features.
  • Manage and maintain shared drives and printers on File and Print Servers.
  • Maintain RDS servers and execute backup operations (VEEAM).
  • Investigate incidents, identify root causes, and resolve technical problems.
  • Execute approved maintenance activities, including patching and configuration changes.
  • Provide Active Directory support and maintenance.
  • Develop PowerShell scripts for automation and efficiency.
  • Contribute to project tasks and architecture designs.
  • Optimize work processes and propose improvements for system efficiency.

Senior Desktop Support Engineer

InfyStrat Software Services
Pretoria, Gauteng
05.2022 - 11.2023
  • Managed user access, document libraries, PowerApps, and SharePoint permissions.
  • Installed, maintained, and repaired network hardware and software.
  • Provided detailed hardware and software inventory records.
  • Interacted with end users to optimize IT resource utilization, logging and resolving helpdesk tickets.
  • Maintained daily domain health checks and reporting.
  • Administered Active Directory user accounts, DNS, and DHCP servers.
  • Assisted with server implementations and general infrastructure maintenance.
  • Conducted regular housekeeping tasks to maintain clean OU hierarchy.
  • Managed creation, deletion, and maintenance of organizational objects like users, groups, workstations, and servers.
  • Monitored changes to OU hierarchy to prevent unauthorized modifications.
  • Maintained security access through group policies and BitLocker recovery.
  • Executed monthly patch management for domain controllers.
  • Investigated domain-related vulnerabilities and reduced bad login attempts.
  • Managed password reset systems and user authentication protocols.
  • Administered O365 account creation, package deployment, and licensing.
  • Generated reports on domain and access services as requested by clients.
  • Ensured high availability of IT infrastructure and participated in root cause analysis.

Global Support Analyst

Worley
Melrose Arch , Gauteng
11.2021 - 04.2022
  • Served as primary point of contact for user support and customer service, ensuring availability to assist clients with technical issues.
  • Managed and monitored assigned ticket queue, reinforcing SLAs to align end-user expectations effectively.
  • Escalated complex issues beyond the scope of a Support Analyst to Level 2 team members or appropriate Tier 2 and 3 support.
  • Categorized and dispatched tickets based on issue type, such as network, server, data loss, or application-related incidents.
  • Ensured thorough documentation of problems in Cherwell work notes while providing relevant feedback to users.
  • Contributed to Knowledge Base as a centralized information source and actively participated in required training sessions.
  • Adhered to standard Service Desk operating procedures, accurately logging all service requests using designated tracking software.

Junior Field Services Engineer

Gijima Technology People
Johannesburg, Gauteng
04.2018 - 05.2019
  • Diagnosing and Resolving APN Connectivity Issues Responsible for troubleshooting 3G data cards and diagnosing corporate APN connectivity issues, ensuring seamless mobile data access and optimized network performance for business operations.
  • Comprehensive Hardware Maintenance Conduct regular maintenance and support for PCs, notebooks, printers, and peripheral devices, ensuring optimal functionality, reducing downtime, and enhancing overall efficiency of IT assets.
  • Incident and Request Management Efficiently handle incident resolutions and service requests in strict adherence to contracted Service Level Agreement (SLA), while proactively initiating third-party repair processes when required to ensure timely service delivery.
  • Timely Incident Resolution Within Defined Parameters Address and resolve technical incidents and requests within framework of SLAs and predefined Key Performance Indicators (KPIs), maintaining service excellence and adherence to operational targets.
  • Systematic Ticket Management Ensure daily tracking and management of technical issues through relevant ticketing system, including updates, resolutions, and incident closures, fostering transparency and accountability in service delivery.
  • Project Support and Execution Participate in execution of project-related activities and tasks, contributing to successful implementation of IT initiatives within organization’s infrastructure.
  • Effective Communication and Stakeholder Engagement Provide clear and professional updates, feedback, and technical insights to key stakeholders, ensuring alignment with business expectations and fostering a collaborative approach to IT service management.
  • On-Site Service Provision Deliver comprehensive IT support directly at customer premises, ensuring swift resolution of technical issues and alignment with organizational requirements.
  • Domain Name Service Configuration Perform DNS configuration on client computers and workstations, optimizing domain resolution and ensuring efficient network connectivity for business operations.
  • Network Cabling and Infrastructure Setup Conduct structured cabling, trunking, ethernet cable crimping, and network point creation, establishing reliable and high-performance connectivity for IT environments.

Education

3 Year IT - Technology

Boston City Campus & Business College
Pretoria, Gauteng
02.2010 - 11.2014

High School Diploma - National Senior Certificate

Nngweni Secondary Shool
Polokwane, Limpopo
01.2005 - 12.2009

Technology

Gijima ICT Training Centre
Midrand, Gauteng
/2018 - /2018

NQF Level 5 Systems Support - Technology

Torque IT
Rivonia, Gauteng
/2017 - /2017

Skills

  • Low-Code/No-Code Application Development
  • Canvas & Model-Driven App Design
  • Security & Role-Based Access Control (RBAC)
  • Azure Active Directory (AAD) & Identity Management
  • Virtual Machines (VMs) & Resource Management
  • Licensing, User Provisioning & Access Management
  • Exchange Online & Email Security Configuration
  • SharePoint Online & OneDrive for Business Management
  • Networking: Virtual Networks (VNET), VPN, NSG
  • Storage Solutions (Blob, File, Disk) & Encryption
  • Azure Monitor & Security Center Configuration
  • On-Premises Active Directory (AD) administration AD users, groups, and organizational units (OUs)
  • Windows Server Deployment & Maintenance (2016/2019/2022)
  • DNS, DHCP, and TCP/IP Network Configuration
  • Virtualization (Hyper-V, VMware) & Storage Management
  • Server Security & Patch Management

Languages

English
Fluent

Affiliations

  • Home Lab Experimentation (Cloud) Setting up Azure services in a personal cloud lab to test configurations and deployments.
  • Beyond gaming, enjoy thrill-seeking outdoor activities such as go-karting and quad biking, appreciating the combination of speed, precision, and technical aspects involved.
  • Actively engage in technical discussions, forums, and knowledge-sharing initiatives, contributing to the collective growth of peers and professionals in IT and cloud computing. Participate in mentorship programs, webinars, and community-driven events, providing insights on Azure administration, Power Platform development, and IT infrastructure.

Certification

CompTIA A+ 220-901

220-902

CompTIA A+ 220-801

220-802

CompTIA N+ N10-007

CompTIA N+ N10-005

Microsoft Azure 70-532

70-533

CompTIA CIOS-IT Operations Specialist

MCP-Microsoft Certified professional

MCITP-Microsoft Certified IT Professional

MCSD-Microsoft Certified Solutions Developer

MCSA Windows Server 2008

MCSA Windows Server 2012

MCSE Cloud Platform and Infrastructure

MCTS-Windows 7 Configuration

MCTS-Windows Server 2008 Active Directory Configuration

MCTS-Windows Server 2008 Network Infrastructure Configuration

MS-Programming in HTML5 with JavaScript and CSS3

MTA Database Fundamentals 98-364

MS-Windows 7 Configuration

NSE1 Network Security Associate

NSE2 Network Security Associate

Microsoft 365 Administrator


References

References available upon request.

Timeline

M365 Power Apps Developer

EXL | Ardagh
09.2024 - Current

Server administrator

Dimension Data
11.2023 - 11.2024

Senior Desktop Support Engineer

InfyStrat Software Services
05.2022 - 11.2023

Global Support Analyst

Worley
11.2021 - 04.2022

Junior Field Services Engineer

Gijima Technology People
04.2018 - 05.2019

3 Year IT - Technology

Boston City Campus & Business College
02.2010 - 11.2014

High School Diploma - National Senior Certificate

Nngweni Secondary Shool
01.2005 - 12.2009

Technology

Gijima ICT Training Centre
/2018 - /2018

NQF Level 5 Systems Support - Technology

Torque IT
/2017 - /2017

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Tendi MukhodobwaneM365 Power Platform Dev | Aspiring AZ Admin