Tendayi Vincent Chipanga
Thabazimbi
Summary
Proven Bartender with a track record of enhancing customer satisfaction at Morgans Pub and Grill, adept in liquor, beer, and wine knowledge and exceptional customer service. Skillfully balanced high-volume orders, boosting sales through upselling while maintaining a clean, attractive bar area. Trained new staff, showcasing strong multitasking abilities and reliability, contributing to a loyal customer base and streamlined operations.
Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
14
14
years of professional experience
Work History
Bartender
Morgans Pub and Grill
10.2021 - 11.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
Chesanyama
04.2015 - 09.2020
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Completed requisitions to maintain required stock par levels.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender
Jolly Roger
01.2010 - 11.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
High School Diploma -
Seke 3 High School
Zimbabwe11-1997
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender
Morgans Pub and Grill
10.2021 - 11.2023
Bartender
Chesanyama
04.2015 - 09.2020
Bartender
Jolly Roger
01.2010 - 11.2014
High School Diploma -
Seke 3 High School
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