Summary
Overview
Work History
Education
Skills
Certification
Quote
Languages
Work Availability
Interests
Websites
Timeline
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Tendani Tshilongo

Tendani Tshilongo

System Support Manager
Doornkop,Soweto

Summary

Dynamic System Support Manager with a proven track record at CWT, enhancing system performance through proactive monitoring and automation. Skilled in incident management and effective communication, I drive data-driven decisions that elevate service delivery and client satisfaction. Recognized for streamlining processes, resulting in significant productivity improvements across teams.

Systems support professional with strong background in managing technical systems and ensuring operational efficiency. Skilled in troubleshooting, network management, and software support, with focus on team collaboration and delivering results. Known for adaptability and reliability, consistently meeting evolving business needs and driving impactful solutions.


Overview

13
13
years of professional experience
8
8
Certifications
1
1

Drivers license code 10

Work History

System Support Manager

CWT
01.2021 - Current
  • Improved system performance by implementing proactive monitoring and maintenance strategies.
  • Conducted regular audits of systems and processes to identify potential risks and vulnerabilities.
  • Spearheaded automation initiatives, streamlining routine tasks to reduce manual effort and human error.
  • Championed data-driven decision-making by utilizing system analytics to inform management strategies.

Functional Lead

Bidtravel
03.2020 - 11.2021
  • Streamlined workflow processes by identifying bottlenecks, resulting in improved productivity across the department.
  • Enhanced project efficiency by streamlining processes and implementing automation tools.
  • Facilitated meetings between technical teams and stakeholders to establish clear expectations and goals for each phase of the project.
  • Improved client satisfaction with timely delivery of high-quality project results.

E-Centre Travel Consultant

CWT
09.2015 - 02.2020
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Monitoring bookings done through online booking tools

Processor

CWT
08.2012 - 12.2014
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.

Education

Bachelor of Science - BCom in Information Technology

Mancosa
Johannesburg, South Africa
04.2001 -

No Degree -

Stellenbosch University
Cape Town, South Africa
04.2001 -

No Degree -

Cathseeta
Bidtravel
04.2001 -

High School Diploma -

Matseliso Secondary School
Johannesburg, South Africa
04.2001 -

Skills

Customer support

Certification

IT Principles ( A+ preparation )

Quote

Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Languages

English
Upper intermediate (B2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading, learning languages, research, puzzles

Travel, gaming, food and drink, nature

Timeline

First Aid Certificate

10-2023

System Support Manager

CWT
01.2021 - Current

Functional Lead

Bidtravel
03.2020 - 11.2021

Network Principles (N+ preparation)

06-2017

IT Principles ( A+ preparation )

12-2016

Fire Fighting Techniques

06-2016

E-Centre Travel Consultant

CWT
09.2015 - 02.2020

Basic Fares and ticketing

10-2014

Processor

CWT
08.2012 - 12.2014

Logiwiz

08-2012

Galileo

12-2011

Domestic Fares & Ticketing

12-2011

Bachelor of Science - BCom in Information Technology

Mancosa
04.2001 -

No Degree -

Stellenbosch University
04.2001 -

No Degree -

Cathseeta
04.2001 -

High School Diploma -

Matseliso Secondary School
04.2001 -
Tendani TshilongoSystem Support Manager