Tendani Tshilongo

Supported the operations lead in managing all aspects of the Project HOYA, ensuring seamless execution of Rapp Up, FOD, PNR Finisher, and Online processes.
• Developed comprehensive test cases that enhanced project efficiency and accuracy, focusing on CWT-specific items.
• Provided operational expertise during project engagements, contributing to informed decision-making and strategic planning.

Manage a team on a daily basis

Training specialist on Sabre, Amadeus Agency manager (AGM)

Worked on a Jira Software, also worked on Ignite software and Genesys Cloud softwear.

I worked on various GDS systems that are namely Sabre, Galieo and Amadeus

I worked on different Online booking tools,Concur, Get there,Thomolax, Umbrella Faces,Cytric, My Market KDS and AETM

Improved system performance by implementing proactive monitoring and maintenance strategies.

Conducted regular audits of systems and processes to identify potential risks and vulnerabilities.

Spearheaded automation initiatives, streamlining routine tasks to reduce manual effort and human error.

Championed data-driven decision-making by utilizing system analytics to inform management strategies.

Enhanced customer satisfaction with prompt resolution of technical issues.

Fostered a collaborative environment within the support team, promoting knowledge sharing and problem-solving capabilities.

Implemented rigorous quality control measures, resulting in a significant reduction of recurring
incidents.

Conduct training for new products and new employees.

• Conducted comprehensive testing of the Sabre implementation solution, ensuring alignment with CWT-specific terms.
  • Developed detailed test cases in collaboration with various Subject Matter Experts (SMEs) to enhance accuracy.
  • Created and delivered effective training materials and plans, leading to improved user proficiency.
  • Successfully trained multiple teams, resulting in a smoother transition to the new system.

• Collaborated with clients to identify and fulfill their unique travel needs, enhancing overall satisfaction.
  • Exceeded customer service standards by anticipating and addressing client expectations effectively.
  • Maintained meticulous records of bookings and payments, ensuring seamless operations and future reference.
  • Monitored online bookings through various tools, including Concur and Cytric, Get there, My Market, KDS and AETM ensuring compliance with industry regulations.

• • Maintained accurate records and ensured timely completion of paperwork, enhancing operational efficiency.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues, contributing to client satisfaction.
  • Developed a comprehensive training program for processing staff, elevating team expertise and performance.
  • Monitored OBT queues daily, reducing errors through meticulous attention to detail and thorough documentation review.ess.