Tendani Tshilongo
System Support Manager
Doornkop,Soweto
Summary
Dynamic System Support Manager with a proven track record at CWT, enhancing system performance through proactive monitoring and automation. Skilled in incident management and effective communication, I drive data-driven decisions that elevate service delivery and client satisfaction. Recognized for streamlining processes, resulting in significant productivity improvements across teams.
Systems support professional with strong background in managing technical systems and ensuring operational efficiency. Skilled in troubleshooting, network management, and software support, with focus on team collaboration and delivering results. Known for adaptability and reliability, consistently meeting evolving business needs and driving impactful solutions.
Overview
13
13
years of professional experience
8
8
Certifications
1
1
Drivers license code 10
Work History
System Support Manager
CWT
01.2021 - Current
- Improved system performance by implementing proactive monitoring and maintenance strategies.
- Conducted regular audits of systems and processes to identify potential risks and vulnerabilities.
- Spearheaded automation initiatives, streamlining routine tasks to reduce manual effort and human error.
- Championed data-driven decision-making by utilizing system analytics to inform management strategies.
Functional Lead
Bidtravel
03.2020 - 11.2021
- Streamlined workflow processes by identifying bottlenecks, resulting in improved productivity across the department.
- Enhanced project efficiency by streamlining processes and implementing automation tools.
- Facilitated meetings between technical teams and stakeholders to establish clear expectations and goals for each phase of the project.
- Improved client satisfaction with timely delivery of high-quality project results.
E-Centre Travel Consultant
CWT
09.2015 - 02.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Monitoring bookings done through online booking tools
Processor
CWT
08.2012 - 12.2014
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Contributed to the achievement of department goals through consistent high-quality work.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Education
Bachelor of Science - BCom in Information Technology
Mancosa
Johannesburg, South Africa 04.2001 -
No Degree -
Stellenbosch University
Cape Town, South Africa 04.2001 -
No Degree -
Cathseeta
Bidtravel 04.2001 -
High School Diploma -
Matseliso Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Customer support
Certification
IT Principles ( A+ preparation )
Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading, learning languages, research, puzzles
Travel, gaming, food and drink, nature
Timeline
First Aid Certificate
10-2023
System Support Manager
CWT
01.2021 - Current
Functional Lead
Bidtravel
03.2020 - 11.2021
Network Principles (N+ preparation)
06-2017
IT Principles ( A+ preparation )
12-2016
Fire Fighting Techniques
06-2016
E-Centre Travel Consultant
CWT
09.2015 - 02.2020
Basic Fares and ticketing
10-2014
Processor
CWT
08.2012 - 12.2014
Logiwiz
08-2012
Galileo
12-2011
Domestic Fares & Ticketing
12-2011
Bachelor of Science - BCom in Information Technology
Mancosa
04.2001 -
No Degree -
Stellenbosch University
04.2001 -
No Degree -
Cathseeta
04.2001 -
High School Diploma -
Matseliso Secondary School
04.2001 -
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