Tendani Thelma Tshivhase
Quality Assurance Auditor
Pretoria
Summary
Results-driven Quality Assurance Auditor with 6 years of experience standardizing compliance reviews and implementing corrective actions across various sectors. Skilled in identifying process improvements and ensuring adherence to industry standards, enhancing operational quality. Focused on fostering continuous improvement and collaboration within teams to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Quality Assurance Auditor
Discovery Invest
02.2020 - Current
- Auditing of both Admin and Call Centre Staff on a monthly basis.
- Provide Mid-month and month-end reports to management.
- Continuous review of opportunities to ensure that they are always in line with SOPs.
- Alert and inform management where gaps are identified to minimize risk exposure.
- Log disputes for financial errors for speedy resolutions.
- Assist Training Team with training of New starters.
- Conduct Internal audits twice a year.
- System Used: Compass, Paradigm, Frontline, SharePoint and Microsoft Office
Transfers and New Business Administrator
Discovery Invest
05.2015 - 01.2020
- Processing transfers from various Employer Funds into Discovery Invest
- Training new starters and keeping them motivated
- Manage my work and that of others on a daily basis
- Provide feedback to the Team leader/ management as and when required
- Contribute to process flow improvement.
- Handling queries and ensuring that they are resolved timeously.
- Assisting queries Team with handling of queries.
- System Used: Compass, Paradigm, Frontline, SharePoint and Microsoft Office
Sectional Transfers Legal Administrator and Team Leader
Silica
09.2011 - 02.2015
- Processing Sectional 14 Transfers Across different administration companies
- Processing Section 37 (D135) Transfers to and from other companies
- Processing Living Annuities that are underwritten by the same Insurer
- Ensure that my Team Leader role is fulfilled and that all reporting are done timorously
- Monitor team performance and ensure that the team is motivated.
- Compile procedure guides and ensure that legislation changes are documented.
- Manage queries and escalations and ensure that feedback is provided until resolved.
Administrator (Living Annuities and Pension Funds)
ABSA Investment Management Services (AIMS)
02.2008 - 09.2011
- Process transfers of Investments between companies in accordance to FSB Rules and Regulations
- Capture data on the system and create investor profile in order for other Team to process instructions.
- System Used: Query logger, Calibre, Talisman, Empower360 FYI, SAP and MS Office
- Skills acquired: Administration skills, Data capturing, Computer Skills, Communication skills and Teamwork
- Reason for leaving: I needed a new challenge and career growth and gaining more exposure within the administration industry.
Bookkeeping / Administrator
Danperc Business Advisors cc
12.2001 - 12.2006
- Recorded and summarized financial transactions for accurate reporting
- Conducted stock taking and auditing to ensure inventory accuracy
- Assisted small business with SARS registration for compliance
- Reason for leaving: This was a vocational work (Worked during school holidays and over weekends when required).
Education
Certificate in Business Management - Business Management
The Graduate Institute Of Management And Technology(GIMT)
Johannesburg 04.2001 -
Bachelors of Commerce -
University Of Venda
Thohoyandou, South Africa 04.2001 -
Senior Certificate -
Mphaphuli High School
Sibasa 04.2001 -
Skills
Team leadership
In-process inspection
Quality control processes
Documentation review
Quality control
Accomplishments
- Winner of IQS Campaign 2019 (Discovery).
- Awarded Exceptional Act – Team support (Discovery)
- I was promoted to a Team Leader Role - Silica.
PERSONALITY
- I am an open-minded person, target driven, fast-learner, enthusiastic, ambitious, flexible, confident, energetic and always ready for action.
- I believe that you can never know too much and that there is always room to learn new things. I am a person of integrity and who always eager to assist, whatever it takes.
Timeline
Quality Assurance Auditor
Discovery Invest
02.2020 - Current
Transfers and New Business Administrator
Discovery Invest
05.2015 - 01.2020
Sectional Transfers Legal Administrator and Team Leader
Silica
09.2011 - 02.2015
Administrator (Living Annuities and Pension Funds)
ABSA Investment Management Services (AIMS)
02.2008 - 09.2011
Bookkeeping / Administrator
Danperc Business Advisors cc
12.2001 - 12.2006
Certificate in Business Management - Business Management
The Graduate Institute Of Management And Technology(GIMT)
04.2001 -
Bachelors of Commerce -
University Of Venda
04.2001 -
Senior Certificate -
Mphaphuli High School
04.2001 -