Tendani Sydney Matiba
Installation Supervisor
Polokwane
Summary
Diligent to this position with solid background in overseeing installation projects. Successfully managed teams to complete complex installations, ensuring high-quality outcomes and client satisfaction. Demonstrated leadership and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Language
Work History
Installation Supervisor
Tracker Connect
02.2025
- Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
- Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
- Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
- Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
- Supervise department resources as required to support customer demands and business needs.
- Drive the delivery and implementation of department Service Level Agreements through strict compliance.
- Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
- Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
- Ensure that new information regarding methods of installation is communicated to all team members.
- Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
- Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
- Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
- Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
- Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
- Ensure that the Technicians and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
- Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.
Quality Assurer (Installation Quality)
Tracker Connect
08.2020
- Perform regular and planned assessment in your area of responsibility
- Identifying shortfalls and providing solutions
- Interacting with technicians and having technical discussions
- Perform regular and planned assessments of fitment centre in your area
- Mentoring and educating technicians
- Ensure compliancy with regards to installations and OEM bulletin
- Ensuring compliancy in customer service ethics
- Ensuring bulletins are circulated to Technicians and FC
- Maintain strong Quality standards
- Ensure compliancy with regards to reporting to admin and Management
- Liaise between multiple departments
- Motivate techs to perform quality installations
- Provide reports and feedback
- Implement and evaluate quality procedures
- Evaluate and improve technical procedures
- Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
- Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
- Perform test requests
- Attending to PIC’s
- Attending to battery drainage complaints
- Assisting with project installations
- Assisting with afterhours standby
- Liaise with clients to solve technical issues and deliver service excellence
- Ensure compliancy with regards to reporting to Management
- Assisting with technical queries
Installation Technician
Tracker Connect
02.2018
- Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
- Perform the installations as per the set standard of quality.
- Perform the installations at a site convenient to the customer.
- Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
- Complete all relevant documentation associated with the installation.
- Provide customer service in accordance with a set standard.
- Be responsible to determine and request additional
Vehicle Installation Tech
Altech Netstar
08.2013 - 12.2017
- Hard wire installation of tracking units {SVR, fleet management}
- Programming of tracking units {Microsoft excel}
- Hard wire installation of MDVR Camera, Dash cam and maintenance.
- Mobitech usage.
Technician
AFS GROUP / FLEET DATA TECHNOLOGY / E FUEL
01.2009 - 07.2013
- New installation of ; On Board Computer [Hard wire installation]
- Tracking system [Telemetrics]
- E fuel system
- Hard wire installallation
- Replacement of chip
- Maintenance
- Conduct inspections for e-fuel government vehicle
- Skills:
- Ability to work with others
- Able to work under pressure and working shifts
- Good communicator
Education
National Diploma - Animal Science
Tshwane University of Technology
01.2002
Grade 12 - Tshivenda HG, Biology SG, Geography HG, English HG, Afrikaans HG, Agricultural Science SG and Economics HG
Guvhukuvhu Secondary School
01.2001
Skills
Computer skills: Word, excel, power point
AFS Certificate
Altech Netstar certificate
Tracker connect certificate
Interests
I like listening to a radio, watching movies, and reading and enjoy meeting people with different cultural backgrounds
Timeline
Installation Supervisor
Tracker Connect
02.2025
Quality Assurer (Installation Quality)
Tracker Connect
08.2020
Installation Technician
Tracker Connect
02.2018
Vehicle Installation Tech
Altech Netstar
08.2013 - 12.2017
Technician
AFS GROUP / FLEET DATA TECHNOLOGY / E FUEL
01.2009 - 07.2013
Grade 12 - Tshivenda HG, Biology SG, Geography HG, English HG, Afrikaans HG, Agricultural Science SG and Economics HG
Guvhukuvhu Secondary School
National Diploma - Animal Science
Tshwane University of Technology
Extra-Curricular Activities
Sport: Athletics Sport: Athletics
References
- M., Maphisa, Manager, 0828528404, 0118563600, Fleet Data Technology/ e fuel / AFS Group
- J., Jaarsveld, Manager, 015 292 8000, 083 291 7581, Altech Netstar
- J., Boorman, Branch Manager, 011 998 4029, 082 778 1579, Tracker
covering letter for a job application
- Tendani Matiba
- 35 Burger street
- Unit 32
- Polokwane
- 0700
- Good day
- I am excited to apply for the This job, as advertised on Job online web. I am confident that my skills and passion for this job make me an ideal candidate for this role.
- As a highly motivated and dedicated professional, I possess a unique blend of skills and experience that align with the job requirements. My most recent position at Tracker connect has provided me with a strong foundation in vehicle installation quality, which I believe would be a valuable asset to your team.
- I am excited about the opportunity to contribute to a team that shares my values and dedicated.
- I have attached my resume, which provides more details about my experience and qualifications. I would welcome the opportunity to discuss my application and how I can contribute to the success on your company. I would love to take my career to the next level by joining your company.
- Thank you for considering my application. I look forward to the opportunity to meet with you to discuss this further.
- Sincerely
- Tendani matiba
motor racing
i'm into fixing electronics and wiring for racing rides -usually get it done on weekends .its a solid side hustle and i'm pretty good at it .