Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic

TENDANI CALVIN MAKHUVHA

Midrand

Summary

Dynamic professional with a robust background in team leadership and relationship management, dedicated to driving results through effective collaboration and adaptability. Expertise in communication, conflict resolution, and strategic planning ensures seamless team operations and achievement of organizational goals. Known for reliability and flexibility, consistently prepared to tackle evolving challenges with a proactive approach. Proven track record in leading team projects and enhancing dynamics to foster a productive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

TEAM MANAGER

Sun King
11.2024 - Current
  • Enhanced employee relations through targeted coaching and training.
  • Increased job satisfaction by providing constructive feedback.
  • Boosted team efficiency through strategic task allocation and effective time management.
  • Provided ongoing training to enhance team performance.
  • Led change initiatives by identifying inefficiencies and proposing solutions.
  • Increased client satisfaction with timely project delivery and consistent updates.
  • Monitored shift changes to enhance business success.
  • Drove business improvements through informed analysis of customer data.

CUSTOMER SERVICE EXECUTIVE

Sun King
01.2024 - 11.2024
  • Addressed customer inquiries promptly to enhance satisfaction.
  • Resolved discrepancies in customer accounts, correcting around 100 errors.
  • Worked alongside sales, marketing, and management teams to achieve common goals.
  • Maintained detailed records to support effective inventory management.
  • Implemented and developed customer service training processes.
  • Addressed issues related to associates, tools, and service delivery identified in statistical reports.
  • Collaborated with teams to streamline product support processes.

LIVE CHAT AGENT

DSD (DigitalMall)
11.2022 - 01.2024
  • Participate in multiple simultaneous conversations while maintaining a friendly demeanor
  • Product support specialist
  • Exceed daily quotas for chat engagements, achieving consistently high performance ratings
  • Demonstrated ability to provide exceptional customer service through live chat interactions
  • Provided timely customer responses, ensuring a positive experience with the company’s products or services
  • Developed exemplary writing skills through continued correspondence with upwards of 100-250 customers per day.

OMNI CHANNEL AGENT

Multichoice
11.2021 - 11.2022
  • Customer management, Digital Account management, informing customers of new products
  • Live chat with approximately 450-550 customers daily and assist with Help Desk queries
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Digni Financial Services
04.2021 - 11.2021
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met promptly.
  • Answered approximately 400 incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Assisted clients in filing approximately 200 claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Acted promptly to customer complaints, significantly reducing escalation rates.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.

ASSISTANT TEACHER

Department of Basic Education
12.2019 - 04.2020
  • Supported students’ physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch, and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Compiled detailed assessments of student progress, leading to customized mentorship plans; initiatives resulted in a 15% rise in student engagement and positively influenced the overall classroom environment.
  • Kept records of approximately 540 students’ progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

Education

Bachelor of Arts - International Relations

University Of Venda
Thohoyandou
11.2019

Skills

  • Client Relations: CRM
  • Microsoft Office: Outlook, Word, PowerPoint, and Excel
  • Problem-solving abilities
  • Multitasking Abilities
  • Team collaboration
  • Effective communication
  • Active Listening
  • Managing operations and efficiency
  • Administration and reporting
  • Product support specialist
  • Time management
  • Performance coach
  • Meeting facilitation
  • Customer service abilities
  • Adaptability and flexibility
  • Critical Thinking
  • Training and development

Certification

  • Yes, Youth Employment Service, November 2022
  • Computer Science Certificate March 2023
  • IT Management Certificate March 2023
  • Fiber Optics Cabling Certificate March 2023
  • Tableau Fundamentals: Visualizing Your Data, September 2023

LANGUAGES

English Fluent
Zulu Beginner
Tshivenda Fluent
Sepedi Beginner

References

  • Yishik, Singh, yishik187@gmail.com, 082 056 3681
  • Mpho, Nthangeni, nthangenim97@gmail.com, 083 855 5050
  • Talent, Mushwana, tmushwana93@gmail.com, 061 440 9848

Timeline

TEAM MANAGER

Sun King
11.2024 - Current

CUSTOMER SERVICE EXECUTIVE

Sun King
01.2024 - 11.2024

LIVE CHAT AGENT

DSD (DigitalMall)
11.2022 - 01.2024

OMNI CHANNEL AGENT

Multichoice
11.2021 - 11.2022

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Digni Financial Services
04.2021 - 11.2021

ASSISTANT TEACHER

Department of Basic Education
12.2019 - 04.2020

Bachelor of Arts - International Relations

University Of Venda

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TENDANI CALVIN MAKHUVHA