TENDANI CALVIN MAKHUVHA
Johannesburg
Summary
I am a professional with a strong background in team leadership and relationship management. Proven ability to drive results through effective collaboration and adaptability. Expertise in communication, conflict resolution, and strategic planning, ensuring seamless team operations and goal achievement. Reliable and flexible, always prepared to meet evolving challenges head-on.
Experienced with leading team projects and enhancing team dynamics. Utilizes strong communication to foster collaboration, knowledge of conflict resolution, and effective problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Manager
Sun King
Rivonia
11.2024 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Enhanced team productivity by implementing agile project management methodologies.
- Increased client satisfaction with timely project delivery and consistent updates.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics of approximately 1000 customers to make informed decisions and drive business improvements.
CUSTOMER SERVICE EXECUTIVE
Sun King
Rivonia
01.2024 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified and resolved discrepancies and approximately 100 errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
LIVE CHAT AGENT
DSD (DigitalMall)
11.2022 - 08.2023
- Multiple simultaneous conversations while maintaining a friendly demeanor
- Exceeded daily quotas for chat engagements, achieving consistently high-performance ratings
- Demonstrated ability to provide exceptional customer service through live chat interactions
- Provided timely customer responses, ensuring a positive experience with the company's products or services
- Developed exemplary writing skills through continued correspondence with upwards of 100-250 customers per day.
OMNI CHANNEL AGENT
Multichoice
Randburg
11.2021 - 11.2022
- Customer management, Digital Account management, informing customers of new products
- LiveChat chat with approximately 450-550 customers daily and assisting with Help-Desk queries
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Inform clients of policies and procedures.
Insurance Customer Service Representative
Digni Financial Services
Rivonia
06.2021 - 11.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answer approximately 400 incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted clients in filing approximately 200 claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Acted promptly to customer complaints, significantly reducing escalation rates.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Assistant Teacher
Department Of Basic Education
Thohoyandou
11.2019 - 04.2020
- Supported students' physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch, and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of approximately 540 students' progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Education
Bachelor of Arts - International Relations
University Of Venda
Thohoyandou, South Africa11.2019
Skills
- Problem-solving abilities
- Attention to detail
- Effective communication
- Active listening
- Team collaboration
- Onboarding and orientation
- Managing operations and efficiency
- Multitasking
- Administration and reporting
- Customer focus
- Performance coaching
- Meeting facilitation
- Training and development
- Teamwork
- Adaptability and flexibility
- Emergency response
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Data analyst by completing Tableau fundamentals: Visualizing your data course with accuracy and efficiency.
Certification
- Yes youth employment service, 11/01/22
- Yes4youth
- Computer Science Certificate, 03/01/23
- Udemy
- IT Management Certificate, 03/01/23
- Fibre Optics cabling certificate, 03/01/23
Languages
English
Sepedi
Zulu
Timeline
Team Manager
Sun King
11.2024 - Current
CUSTOMER SERVICE EXECUTIVE
Sun King
01.2024 - 11.2024
LIVE CHAT AGENT
DSD (DigitalMall)
11.2022 - 08.2023
OMNI CHANNEL AGENT
Multichoice
11.2021 - 11.2022
Insurance Customer Service Representative
Digni Financial Services
06.2021 - 11.2021
Assistant Teacher
Department Of Basic Education
11.2019 - 04.2020
Bachelor of Arts - International Relations
University Of Venda
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