Tendai blasious Stabern
Durban
Summary
Dynamic, service-oriented professional with a strong background in hospitality. Dedicated to providing top-notch customer service. Proven track record in enhancing guest experiences and driving sales through exceptional communication and interpersonal skills. Thrives in fast-paced environments and welcomes challenges that require effective problem-solving and teamwork. Adaptable and committed to upholding industry standards, with a keen eye for detail. Extensive experience in the hospitality sector, delivering attentive and personalized service that consistently meets and exceeds guest expectations. Demonstrates a genuine passion for creating memorable dining experiences, supported by a robust ability to communicate effectively with diverse clientele.
Overview
4
4
years of professional experience
Work History
Assistant Waiter
Vapor cafe4*
01.2022 - Current
- Assisted senior waiters and sommeliers in efficiently serving patrons, ensuring timely delivery of food and beverages, and maintaining a high standard of service
- Collaborated with dining room staff to set up for events, ensuring tables were prepared with appropriate settings and decorations
- Supported wait staff in managing a high volume of guests during peak hours, contributing to a smooth and organized service flow
- Helped maintain cleanliness and organization in the dining area, adhering to food safety and hygiene standards at all times
- Assisted in the preparation and serving of specialty beverages, promoting new drinks and menu items to enhance the customer experience
- Monitored and promptly attended to guest needs, enhancing customer satisfaction and encouraging repeat patronage
- Provided exceptional customer service by actively engaging with guests and addressing their needs, resulting in positive experiences and repeat clientele
- Assisted in the preparation of dining area before service, including arranging seating, polishing cutlery, and ensuring the availability of menus
- Processed customer orders using the Point of Sale (POS) system, ensuring accurate billing and efficient transactions
- Assisted with setting up and serving in large-scale events, ensuring all aspects of service met the restaurant's quality standards
- Worked alongside senior waiters to effectively manage dining room operations during busy periods, providing support in all areas of service
- Engaged with guests to promote daily specials and seasonal items, contributing to an increase in customer satisfaction and sales
Assistant Waiter
Royal ushaka hotel5
01.2019 - 12.2021
- Assisted senior waiters and sommeliers in efficiently serving patrons, ensuring timely delivery of food and beverages
- Collaborated with dining room staff to set up for events, ensuring tables were prepared with appropriate settings and decorations
- Supported wait staff in managing a high volume of guests during peak hours, contributing to a smooth and organized service flow
- Helped maintain cleanliness and organization in the dining area, adhering to food safety and hygiene standards at all times
- Assisted in the preparation and serving of specialty beverages, promoting new drinks and menu items to enhance the customer experience
- Monitored and promptly attended to guest needs, enhancing customer satisfaction and encouraging repeat patronage
- Provided exceptional customer service by engaging with guests and addressing their needs, resulting in positive experiences and repeat clientele
- Assisted in the preparation of dining area before service, including arranging seating, polishing cutlery, and ensuring the availability of menus
- Processed customer orders using the Point of Sale (POS) system, ensuring accurate billing
- Provided exceptional customer service by engaging with guests and addressing their needs, resulting in positive experiences and repeat clientele
- Assisted in the preparation of dining area before service, including arranging seating, polishing cutlery, and ensuring the availability of menus
- Processed customer orders using Point of Sale (POS) system, ensuring accurate billing and efficient service
- Contributed to seamless dining experience by promptly refilling drinks and restocking service stations during shifts
- Actively promoted new menu items to guests, resulting in increased sales and customer engagement
- Refilled and restocked condiments, utensils, and other dining supplies to ensure consistent availability during service
- Facilitated communication between kitchen and dining staff to expedite orders and address any issues promptly
- Assisted in training new staff on standard operating procedures and customer service techniques
- Helped maintain cleanliness and organization in the dining area, adhering to food safety and hygiene standards at all times
- Monitored and promptly attended to guest needs, enhancing customer satisfaction and encouraging repeat patronage
- Collaborated with dining room staff to set up for events, ensuring tables were prepared with appropriate settings and decorations
- Assisted senior waiters in serving patrons, ensuring timely delivery of orders
- Supported event setups by preparing tables with appropriate settings and decorations
- Aided in the preparation and serving of specialty beverages to enhance customer experience
- Collaborated with kitchen staff to expedite orders, ensuring prompt and efficient service during busy periods
- Assisted in the preparation of dining area before service, including arranging seating, polishing cutlery, and restocking supplies
- Engaged with guests to promote new menu items, boosting sales and enhancing the dining experience
Education
High School Certificate (GCSE) -
Allan Wilson Boys High School
Harare07.2010
Skills
- Cleanliness standards
- Patience and empathy
- Strong multitasking
- Customer service focus
- Adaptability under pressure
- Quick decision making
- Team player mentality
- Reliability and punctuality
- Food safety
- Cash handling proficiency
- Order accuracy
- Efficient food delivery
- Table setting expertise
- Wine pairing
- Understanding dietary restrictions
- Menu design
- Quality control
- Guest relations management
- Customer service
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
Languages
English: Fluent
Shona: Fluent
References
References available upon request.
Timeline
Assistant Waiter
Vapor cafe4*
01.2022 - Current
Assistant Waiter
Royal ushaka hotel5
01.2019 - 12.2021
High School Certificate (GCSE) -
Allan Wilson Boys High School
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