Tembisa Ludidi
Learning And Development Specialist And Corporate Account Manager
Johannesburg,GP
Summary
I am a profit-driven Corporate Account Manager with 23 years of work experience securing and growing major, complex contracts. Collaborated with sales groups to develop comprehensive business strategies, expanding territories and market share. Excels in competitive platforms, delivering attractive proposals in alignment with corporate needs. I am also Supportive facilitator with expertise in fostering effective partnerships with other employees and companies. Motivated client advocate proven to maximize customer satisfaction. Talented portfolio manager with capacity for maintaining financial budgets and success.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Corporate Account Manager
Virgin Active
8 2022 - 11.2023
- New business development and managing existing corporate international and national accounts (B2B&B2C), to contribute to customer growth.
- The main liaison between Virgin Active and corporate customers, ensuring customer success with a focus on the corporate Employee Value Proposition and Wellness Programs
- Implemented the set corporate strategy and leveraged existing success factors to achieve sales and revenue growth
- Coordinated with marketing teams to execute successful promotional campaigns tailored to specific client needs.
- Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
- Established profitable partnerships in private and government sectors to grow corporate account base.
- Negotiated profitable proposals with major companies, securing long-term accounts worth an average of a million rand annually.
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Partnered with product development teams to ensure client feedback was incorporated into future offerings for better market fit.
- Analyzed sales data to identify trends and areas for improvement, implementing targeted action plans for enhanced performance.
- Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
- Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
- Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
- Mentored junior team members on effective account management techniques, driving professional growth within the department.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Facilitated monthly sales meetings and quarterly sales trainings for my region.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Regional Sales Trainer
Virgin Active
01.2016 - 08.2022
- Enhanced team performance by providing ongoing coaching and support to sales staff.
- Reduced employee turnover by fostering a supportive and inclusive learning environment for new hires.
- Facilitated knowledge sharing among sales teams by creating user-friendly documentation, resource libraries, and communication platforms to encourage ongoing collaboration and professional growth.
- Optimized resource allocation across multiple territories through the strategic planning, scheduling, and execution of regional training events.
- Mentored high-potential employees with personalized coaching sessions aimed at accelerating their professional development and career advancement prospects.
- Boosted regional sales by developing and implementing effective training programs for sales representatives.
- Championed a culture of continuous improvement within the organization by promoting best practices in sales techniques, communication skills, and customer engagement strategies.
- Delivered high-quality training solutions on a consistent basis by staying current with emerging trends, best practices, and technological advancements in the field of sales enablement.
- Increased employee engagement levels by incorporating interactive elements, gamification techniques, and collaborative exercises within training sessions.
- Collaborated with management to identify skill gaps and develop targeted training interventions for underperforming team members.
- Streamlined the onboarding process by creating comprehensive training materials and resources for incoming employees.
- Improved product knowledge among sales staff by conducting regular workshops, presentations on company offerings.
- Encouraged a culture of feedback within the organization by soliciting input from trainees on course content, delivery methods, instructor performance, and overall learning experience for continuous improvement purposes.
- Contributed to recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored new personnel hired to fulfill various sales roles.
- Developed lesson plans, instructional materials and written practice tests for Sales training courses.
- Designed and delivered web-based, self-directed learning materials.
Sales Manager
Virgin Active
07.2006 - 01.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue implementing set sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded monthly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to explain sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Flight Attendant
Airlink
12.1999 - 12.2005
- - Ensuring the safety, comfort, and pleasant flight experience of customers - Collaborating with team to provide great customer service. - Facilitation of safety briefing with onboard customers and addressing any concerns
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
Bachelor of Arts - Language Arts Education
Walter Sisulu University
Mthatha, South Africa 04.2001 -
Skills
Key Account Management and Sales (B2B & B2C)
Strategy Management and Implementation
Managing Workplace and Employee Wellness
CRM Platforms for Account Management (Hubspot and LMS)
Microsoft Office Proficient
Sales Coaching
Training Content Design & Development
Training Management and Facilitation
Employee Assessment and Moderation
Revenue Generation
Client Relationship Building
Time Management
Qualificationscertifications
- ODETDP | Accreditation Training Services - In Progress
- Certificate Business Communications | UNISA - Dec 2002
- Bachelor of Arts: General | Walter Sisulu University - Dec 1998
Volunteeringcommunitywork
- St Michaels Anglican Church, Sunday School Teacher, 04/2016 - 11/2022
- Unitra Community Radio, News Reader, 04/1997 - 11/1998
Professional Highlights
- 2022, Top Regional Sales Trainer/Corporate Support in 2022
- 2013, Top Sales Manager for 3 months with an average of 110% achievement of overall budget in Tier 1 Sales
- 2015, Top Sales Manager for 8 months with a 117% achievement of overall allocated budget in Tier 2 Sales
Certification
ODETDP Training - 2019
Timeline
Regional Sales Trainer
Virgin Active
01.2016 - 08.2022
Sales Manager
Virgin Active
07.2006 - 01.2016
Bachelor of Arts - Language Arts Education
Walter Sisulu University
04.2001 -
Flight Attendant
Airlink
12.1999 - 12.2005
Corporate Account Manager
Virgin Active
8 2022 - 11.2023