Tembisa Dlova
School Support Team Leader
Germiston
Summary
Dynamic professional with a proven track record at Bongani Rainmaker Logistics, excelling in team leadership and client relations. Adept at problem-solving and project management, I successfully enhanced e-learning project delivery while fostering strong communication. Committed to achieving objectives and adapting to evolving needs, I ensure client satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
School Support Agent Team Leader
Bongani Rainmaker Logistics
07.2018 - Current
- Lead and manage a team of school support agents in delivering e-learning projects.
- Oversee the resolution of client queries and ensure timely client invoicing and credit control.
- Maintain and update the client database accurately and promptly.
- Manage e-profiling and requisitioning processes, including resolving, updating, and uploading/importing School/Learner/Teacher data to RMS.
- Capture and upload Certificates of Completion (COCs) to RMS.
- Respond to all queries telephonically and via email promptly and efficiently.
- Develop and maintain outstanding client relations.
- Ensure adherence to systems and processes.
- Coordinate with project managers to ensure project milestones are met.
Outsourcing Business Development Consultant
NBS Group
11.2017 - 03.2018
- Communicate with potential clients to generate face-to-face appointments.
- Identify opportunities, produce leads, and book appointments for Recruitment Business Partners.
- Adopt and internalize scripts containing company value propositions.
- Ask probing questions to understand client requirements.
- Proactively follow up and close off all client calls within the sales cycle.
- Manage the database to ensure targeted marketing activity.
- Schedule client meetings into RBP’s Outlook diaries.
- Work closely with Recruitment Business Partner Teams and Management to achieve sales objectives.
- Prepare and submit weekly reports to the Sales Manager.
Financial Advisor
Old Mutual South Africa
09.2014 - 07.2016
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Monitor financial market trends.
- Devise debt liquidation plans.
Education
High School Diploma -
Pretoria Technikon
Pretoria 04.2001 -
High School Diploma -
Pretoria Technikon
Pretoria 04.2001 -
High School Diploma -
Durban University of Technology (DUT)
Durban 04.2001 -
High School Diploma -
Palmridge Seconary School
Germiston, South Africa 04.2001 -
Skills
- Communication: Strong verbal and written communication skills
- Organizational: Excellent organizational and multitasking abilities
- Technical Proficiency: Proficient in project management tools and software
- Problem-Solving: Strong problem-solving skills
- Team Collaboration: Ability to work effectively within a team
- Adaptability: Flexible and able to adjust to changing project requirements
Timeline
School Support Agent Team Leader
Bongani Rainmaker Logistics
07.2018 - Current
Outsourcing Business Development Consultant
NBS Group
11.2017 - 03.2018
Financial Advisor
Old Mutual South Africa
09.2014 - 07.2016
High School Diploma -
Pretoria Technikon
04.2001 -
High School Diploma -
Pretoria Technikon
04.2001 -
High School Diploma -
Durban University of Technology (DUT)
04.2001 -
High School Diploma -
Palmridge Seconary School
04.2001 -
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