TELAVUKOSI SONDLANI
Germiston,South Africa
Summary
Adaptable professional with genuine drive to excel in hospitality. Demonstrates strong organisational abilities and excellent communication skills, ensuring smooth operations and guest satisfaction. Committed to creating memorable guest experiences and enhancing hotel reputation through exceptional service.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Cluster Sales Executive
Mercure Hotels South Africa
Johannesburg
05.2025 - 08.2025
- Managed and expanded corporate client relationships to drive revenue growth.
- Promoted hotel offerings and secured bookings through effective sales strategies.
- Coordinated client requirements with operations to ensure satisfaction.
- Conducted market research to identify new business opportunities.
- Represented hotels at trade shows and networking events to enhance visibility.
- Delivered compelling sales presentations at industry events to attract customers and partners.
- Responded promptly to customer inquiries, ensuring swift resolution and maintaining satisfaction levels.
Assistant Front Office Manager
Mercure Hotel
Randburg, South Africa
03.2024 - 04.2025
- Oversaw front desk operations to ensure exceptional guest experiences.
- Trained and supervised front desk staff to enhance performance.
- Resolved guest concerns promptly and professionally, fostering satisfaction.
- Collaborated with departments to facilitate seamless hotel operations.
- Boosted employee morale and productivity by nurturing a positive work atmosphere.
- Increased operational efficiency through strategic scheduling of front office staff.
- Handled all front desk responsibilities to maintain professionalism and organisation.
- Ensured adherence to hotel policies for a secure environment.
Front Office Supervisor / Reservations
Mercure Hotel
Randburg, South Africa
05.2023 - 03.2024
- Supervised guest check-in/check-out and reservation processes to enhance operational efficiency.
- Managed daily front office duties and generated comprehensive reports.
- Trained and scheduled front office team to ensure effective service delivery.
- Addressed guest queries and complaints with professionalism, fostering positive experiences.
Receptionist
Mercure Hotel
Midrand, South Africa
06.2022 - 05.2023
- Delivered exceptional guest services and provided comprehensive front desk support.
- Managed calls, check-ins, and maintained accurate visitor logs.
- Coordinated conference room activities to enhance guest experiences.
Night Auditing Agent Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Company Overview: Four Seasons Hotel - Johannesburg
- Performed nightly audits, reconciliations, and guest services
- Four Seasons Hotel - Johannesburg
Reservation Agent Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Company Overview: Four Seasons Hotel - Johannesburg
- Handled booking inquiries and occupancy coordination
- Four Seasons Hotel - Johannesburg
F&B Server Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Company Overview: Four Seasons Hotel - Johannesburg
- Delivered excellent table service and product knowledge
- Four Seasons Hotel - Johannesburg
Housekeeping Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Company Overview: Four Seasons Hotel - Johannesburg
- Maintained room cleanliness and hygiene standards
- Four Seasons Hotel - Johannesburg
Housekeeping Intern
Hilton Hotel
Johannesburg
02.2020 - 03.2020
- Company Overview: Hilton Hotel - Johannesburg
- Maintained cleanliness, safety, and presentation of rooms
- Hilton Hotel - Johannesburg
Chef Intern
Premier Hotel
Kempton Park
09.2019 - 12.2019
- Company Overview: Premier Hotel - Kempton Park
- Assisted with food preparation and maintained hygiene standards
- Premier Hotel - Kempton Park
Waitress / Banquet Server Intern
Holiday Inn
Boksburg
04.2019 - 06.2019
- Company Overview: Holiday Inn - Boksburg
- Provided banquet service and ensured guest satisfaction
- Holiday Inn - Boksburg
Education
Diploma - Hospitality Management
International Hotel School
Sunninghill, Gauteng 02.2019 - 12.2021
Matric Certificate - Matric
Germiston High School
Germiston, Gauteng 01.2014 - 12.2018
Skills
- Corporate sales and client management
- Front office and reservation systems
- Guest experience and resolution
- Team leadership and supervision
- Time management and multitasking
- Professional communication and etiquette
- Reception coordination
- Guest relations management
- Crisis management expertise
- Hotel software proficiency
- Reservation management
- GDPR compliance understanding
- POS systems familiarity
- Guest satisfaction tracking
- Room inventory management
- Organizational leadership skills
- Digital marketing tools proficiency
Certification
[2024] Antitrust - [2024] Accor Compliance Trainings
[2024] Antibribery
References
- Prisca Hlatshwayo, General Manager - Mercure Hotels Randburg & Midrand, 0749386083
- Mwanga Illefo, Night Audit Manager - Four Seasons Hotel, 0824800710
- Oprah Bwanaisa, HR Generalist - Four Seasons Hotel, 0845595023
- Phumlani Zimane, Director of Sales & Marketing - Mercure Hotel South Africa, 0833572307
Timeline
Cluster Sales Executive
Mercure Hotels South Africa
05.2025 - 08.2025
Assistant Front Office Manager
Mercure Hotel
03.2024 - 04.2025
Front Office Supervisor / Reservations
Mercure Hotel
05.2023 - 03.2024
Receptionist
Mercure Hotel
06.2022 - 05.2023
Night Auditing Agent Intern
Four Seasons Hotel
08.2021 - 12.2021
Reservation Agent Intern
Four Seasons Hotel
08.2021 - 12.2021
F&B Server Intern
Four Seasons Hotel
08.2021 - 12.2021
Housekeeping Intern
Four Seasons Hotel
08.2021 - 12.2021
Housekeeping Intern
Hilton Hotel
02.2020 - 03.2020
Chef Intern
Premier Hotel
09.2019 - 12.2019
Waitress / Banquet Server Intern
Holiday Inn
04.2019 - 06.2019
Diploma - Hospitality Management
International Hotel School
02.2019 - 12.2021
Matric Certificate - Matric
Germiston High School
01.2014 - 12.2018
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