Telavukosi Sondlani
Receptionist
Germiston
Summary
Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Receptionist
Mercure Hotel
Midrand
06.2022 - Current
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Night Auditing Agent Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Checking in guests and handling their overnight requests
- Handling end-of-day bookkeeping, auditing and account reconciliation
- Help prepare for forecasts and audits
- Respond to guest complaints, requests and emergencies
- Check in guests, answer phones and take reservations
Reservation Agent Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Worked closely with front desk to achieve full occupancy of property
- Provided customers with information about availability and pricing.
Food and Beverage Server Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Cultivated warm relationships with regular customers.
Housekeeper Intern
Four Seasons Hotel
Johannesburg
08.2021 - 12.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Dusted picture frames and wall hangings with cloth
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeping Intern
Hilton Hotel
Johannesburg
02.2020 - 03.2020
- Utilized excellent organizational and multitasking skills
- Remained flexible, adaptable, and punctual
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Keeping bathrooms stocked with clean linens, toiletries, and other supplies
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Chef Intern
Premier Hotel
Kempton Park
09.2019 - 12.2019
- Maintain standards for food storage, rotation, quality, and appearance
- Establish maintenance and cleaning schedules for equipment, storage and work area
- Maintained a clean and organized kitchen environment
- Prepare and cook all foods in accordance to recipes
- Set up the buffet station for breakfast, lunch and dinner
- Presented quality food in a professional and timely manner
- Cleaned kitchen counters, refrigerators and freezers
- Checked expiration dates, rotated food and removed any items that were no longer usable.
Waitress/ Banquet Server Intern
Holiday Inn
Boksburg
04.2019 - 06.2019
- Utilized strong interpersonal and communications skills to serve customers
- Worked collaboratively in team environment
- Responsible for taking food and beverage orders
- Providing excellent wait service to ensure satisfaction
- Prepare tables by setting up linens, silverware and glasses
- Communicate order details to the Kitchen Staff
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials and took drink orders.
Education
Diploma - Hospitality Management
International Hotel
02.2019 - 12.2021
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Germiston High School
01.2014 - 12.2018
Skills
Operaundefined
Timeline
Receptionist
Mercure Hotel
06.2022 - Current
Night Auditing Agent Intern
Four Seasons Hotel
08.2021 - 12.2021
Reservation Agent Intern
Four Seasons Hotel
08.2021 - 12.2021
Food and Beverage Server Intern
Four Seasons Hotel
08.2021 - 12.2021
Housekeeper Intern
Four Seasons Hotel
08.2021 - 12.2021
Housekeeping Intern
Hilton Hotel
02.2020 - 03.2020
Chef Intern
Premier Hotel
09.2019 - 12.2019
Waitress/ Banquet Server Intern
Holiday Inn
04.2019 - 06.2019
Diploma - Hospitality Management
International Hotel
02.2019 - 12.2021
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Germiston High School
01.2014 - 12.2018
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