Summary
Overview
Work History
Education
Skills
Timeline
Generic
Telanie Basson

Telanie Basson

Medical Practice Manager
Nelspruit

Summary

Highly communicative and energetic Practice Manager offering wealth of experience in patient relations (30 - 60 patients daily) and personnel management. Well-versed in inventory control and supply ordering (office and pharmacy) Background recommending methods to lower overhead costs and improve efficiency. Detail-oriented precessional with exemplary skills in alleviating customer issues with tact and handling insurance/medical aid company referrals, authorizations and disputes. Promoting great leadership and decision making skills

Overview

31
31
years of professional experience

Work History

Medical Practice Manager

Dr DW Basson Medical Practicce
01.2000 - Current
  • Ordered all office supplies and kept check on inventory levels.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Supervised team of 6 office personnel.
  • Oversaw accounting, budgeting, and financial reporting.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed 6 employees with various personalities and from different cultures for 1-physician practice, and locum
  • Consulted with healthcare professionals on business decisions.
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
  • Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
  • Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
  • Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
  • Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
  • Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
  • Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
  • Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
  • Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
  • Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
  • Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
  • Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
  • Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
  • Enhanced staff productivity through implementation of effective training programs and performance evaluations.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed policies and procedures for effective pharmacy management.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Receptionist

LTKV Tabaco Department
01.1995 - 12.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

No Degree - BCOM Accounting

UNISA
Pretoria
04.2001 -

No Degree - Diploma in Secretary

Nelspruit Technical Collage
Nelspruit
04.2001 -

Skills

Patient engagement

Office procedures

Quality improvement

Operations management

Timeline

No Degree - BCOM Accounting

UNISA
04.2001 -

No Degree - Diploma in Secretary

Nelspruit Technical Collage
04.2001 -

Medical Practice Manager

Dr DW Basson Medical Practicce
01.2000 - Current

Receptionist

LTKV Tabaco Department
01.1995 - 12.1999

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Telanie BassonMedical Practice Manager