Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Teko File

IT Asset Management
Centurion

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

IT Asset Management

Startek South Africa
Gauteng
03.2019 - Current
  • Develop and maintain asset registers, acquisitions,
    Maintenance management.
  • Execute and monitor the implementation of the asset acquisition, maintenance and disposal plans.
  • Plan and execute asset verification.
  • Recommend control measures to safeguard assets and assist with implementation thereof.
  • Ensuring the utilization of assets are effectively evaluated in accordance with SOP IT Asset Management
  • Improve strategy and annual management plan developed to align the business strategy and budget and in compliance with relevant framework guidelines.
  • Assess the condition of assets to recommend impairments /disposal.

IT Service Desk Support

Startek South Africa
Gauteng
08.2013 - 03.2019
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.

Service Consultant

Startek South Africa
Gauteng
10.2012 - 08.2013
  • Developed empathetic client relationships and earned reputation for exceeding customer service goals.
  • Addressed customer service inquiries quickly and accurately.
  • Applied advanced troubleshooting skills and knowledge of Product on daily basis.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Documented payment details and personal information on customer accounts.

Education

Diploma - Information Technology

WSU University of Technology
East London
02.2001 - 11.2003

NQ5 - System Support MCSE2000

Prestige College
Cape Town
01.2005 - 11.2005

No Degree - ITIL V4

Torque IT
Johannesburg
04.2001 -

High School Diploma -

Amantinde High School
King William's Town
01.1996 - 12.1996

Skills

IT risk management

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Software

SAP/HANA

Certification

ITILV4

Timeline

IT Asset Management

Startek South Africa
03.2019 - Current

IT Service Desk Support

Startek South Africa
08.2013 - 03.2019

Service Consultant

Startek South Africa
10.2012 - 08.2013

NQ5 - System Support MCSE2000

Prestige College
01.2005 - 11.2005

No Degree - ITIL V4

Torque IT
04.2001 -

Diploma - Information Technology

WSU University of Technology
02.2001 - 11.2003

High School Diploma -

Amantinde High School
01.1996 - 12.1996
Teko FileIT Asset Management