Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tejesvini Sharma

Business Analyst
Johannesburg

Summary

Results-driven Business Analyst with a proven track record at ABSA Group Limited, excelling in financial data analysis and stakeholder communication. Adept at leveraging SQL and Power BI to deliver actionable insights, streamline workflows, and enhance project outcomes. Successfully led cross-functional teams to implement strategic solutions, significantly improving operational efficiency.

Overview

7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Business Analyst

ABSA Group Limited
08.2024 - Current
  • Collaborated closely with cross functional teams to translate business requirements into technical specifications.
  • Ensured compliance with industry regulations and standards in all business processes.
  • Supported information processing and analysis for reports, dashboards and BI tools.
  • Perform business analysis to understand stakeholder requirements.
  • Developed reports and dashboards to report on key business intelligence.
  • Led cross-functional teams in successful implementation of business solutions.
  • Verified BI data, checking correctness, validity and structure.
  • Provided expertise in process optimization, strategic planning and project management.
  • Advocated for adoption of agile methodologies to improve project flexibility and outcomes.
  • Documented technical specifications and requirements for data collection.
  • Created reports and dashboards, summarizing business data for management review and to track KPIs and measure project success.
  • Utilized data analytics tools to derive meaningful insights for strategic decision-making.

Delivery Analyst

Wipro Limited
05.2021 - 09.2023
  • Leveraged expertise in interpreting client plan provisions and product guidelines to consistently exceed SLA metrics through precise execution.
  • Adept at resolving complex benefits issues, applying plan provisions and industry best practices to ensure optimal outcomes.
  • Demonstrated efficiency in task resolution within deadlines, with comprehensive documentation for transparency and future reference.
  • Utilized SQL and Tableau to generate custom reports, enhancing client service with valuable insights and data-driven recommendations.
  • Engaged actively in daily huddles and status meetings to foster improved team communication and project alignment.
  • Proficient in data and business analysis, identifying trends and documenting requirements to align solutions with business needs.
  • Skilled in creating detailed user stories in Jira, facilitating clear stakeholder communication and development team alignment.
  • Collaborated with cross-shore client teams to effectively meet client needs and ensure seamless service delivery.
  • Initiated training and coaching for Business Office Associates to bridge skill gaps and enhance team performance.
  • Actively sought performance feedback to continuously refine knowledge and skills.
  • Developed thorough documentation and SOPs for smooth task transition between Operations and Shared Services.
  • Documented task workflows concisely and clearly, ensuring ease of comprehension for the team.
  • Practiced active listening to fully grasp stakeholder perspectives across communication channels.
  • Maintained accurate, up-to-date processing documentation, adapting to changes as necessary.
  • Proficient in Data Modeling, Tableau, Requirements Gathering, and User Acceptance Testing.

Solution Analyst

Accenture Solutions Private Limited
12.2019 - 01.2021
  • Achieved operational efficiency at Accenture by leveraging advanced analytics to enhance delivery performance and inform strategic management decisions, consistently meeting or exceeding delivery and customer satisfaction targets.
  • Streamlined workflows through the development of standard operating procedures, ensuring robust support during peak business periods and leading team efforts to optimize processes and train new staff.
  • Enhanced supply chain optimization by performing in-depth data analysis to identify and mitigate bottlenecks, creating performance dashboards, and ensuring compliance with safety regulations.
  • Developed, tested, and refined analytical models to improve financial data management, aligning performance metrics with project objectives and spearheading the strategic direction of the data analytics function.
  • Standardized reporting mechanisms and communication platforms, managing data exceptions and upholding data integrity to support high standards in data analytics.
  • Addressed stakeholder needs effectively by managing a portfolio of business MI, fulfilling ad-hoc information requests, and guaranteeing data accuracy.
  • Led system and process improvements to boost reporting capabilities and operational efficiency, conducting stress tests and scenario analyses to provide comprehensive analytics.
  • Demonstrated expertise in analytical and problem-solving skills, with a strong focus on effective communication and collaboration, fostering a culture of high performance and accountability at Accenture.

Corporate Sales Executive

Genesis Luxury
06.2018 - 06.2019
  • Demonstrated expertise in strategic sales planning and product range development.
  • Skilled in crafting effective layout plans for enhanced customer engagement and lead generation.
  • Proficient in retail management with a strong foundation in corporate sales and networking.
  • Excellent communication and presentation abilities, adept at creating persuasive sales pitches and materials.
  • Collaborated closely with the Director of Sales to devise and execute comprehensive marketing strategies.
  • Led and facilitated impactful sales meetings with clients, ensuring clear and consistent communication.
  • Developed tailored sales proposals, efficiently managed sales forecasts, and maintained CRM systems.
  • Vigilantly tracked sales metrics, taking proactive measures to align performance with company objectives.
  • Successfully expanded market share by scouting and securing new business prospects and partnerships.
  • Surpassed annual sales goals, making a notable impact on the company's revenue and growth trajectory.
  • Boosted corporate sales revenue through the design and execution of targeted strategic sales initiatives.

Education

M.B.A - Dual Specialization Marketing/HR

Swami Vivekanand Subharti University

B.B.A - undefined

Institute of Management Studies

XII - Board: D.M.A. CBSE

Dayawati Modi Academy

X - Science - Board: D.M.A. CBSE

Dayawati Modi Academy

Skills

  • Microsoft power BI
  • Microsoft Dynamics (APPS)
  • Financial data analysis
  • Data Mining
  • Predictive Modeling
  • Structured query language (SQL)
  • Python
  • Operations analysis
  • Statistical Analysis
  • Tableau
  • Stakeholder communication
  • Requirements gathering
  • Systems analysis
  • Business analysis
  • Agile methodologies
  • Project management
  • Strategic planning
  • Workflow optimization
  • Business requirements
  • Documentation
  • Database management

Certification

Data Analytics with Generative AI, NIIT

Timeline

Business Analyst

ABSA Group Limited
08.2024 - Current

Delivery Analyst

Wipro Limited
05.2021 - 09.2023

Solution Analyst

Accenture Solutions Private Limited
12.2019 - 01.2021

Corporate Sales Executive

Genesis Luxury
06.2018 - 06.2019

B.B.A - undefined

Institute of Management Studies

XII - Board: D.M.A. CBSE

Dayawati Modi Academy

X - Science - Board: D.M.A. CBSE

Dayawati Modi Academy

M.B.A - Dual Specialization Marketing/HR

Swami Vivekanand Subharti University

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Tejesvini SharmaBusiness Analyst