Sports
TEISI KHOTHATSO KEVIN
IT Support Specialist
Welkom
Summary
Professional support analyst with strong background in IT support and troubleshooting. Consistently ensures seamless operations through effective problem-solving and communication. Highly adaptable team player focused on delivering impactful results and fostering collaboration. Proficient in diagnosing technical issues, managing support tickets, and providing user training. Reliable and flexible in responding to evolving challenges.
Overview
4
4
years of professional experience
4
4
Languages
Work History
L1 Support Analyst
Construct Education
01.2023 - 10.2024
- Provides effective system support for current and new systems by supporting users on the use of the different systems telephonically.
- Designing a business flowchart blueprint with users to obtain clarity on what is required to enhance the performance of the business through utilizing the Confluence application collaboration tool.
- Assisting in the design of new systems and/or applications by liaising with users and organizing workshops to validate specifications.
- Trains all users on the use of current and new applications on Canvas LMS.
- Analyzing and evaluating requests for system modifications from users.
- Tests system applications prior to implementation using Jira.
- Allocate and control user access logged on the Jira ticketing system.
Systems Support Analyst
NEMISA
03.2022 - 11.2022
- Compiling IT support training materials for veterans and their families.
- Provide first-line IT support to users with installations, configurations, and upgrades of their computer software.
- Providing computer literacy training to communities willing to learn basic software.
- Conducting IT cybersecurity awareness sessions to users (veterans)
- Daily liaison between the IT service provider and the veteran’s organization to ensure an efficient flow of service, faults logged, and handling and updating to meet service level agreements.
- Advise users regarding available information.
- Set up and execution of computer runs according to specifications.
IT Lab Technician
Central University Of Technology Free State Bloemfontein
01.2021 - 04.2022
- Computer Lab Desktop Management, which involved connecting the computers to the network.
- Ensured that everything works well in the patch panel, troubleshooting, and attending to hardware and software problems. Imaging computers.
- Be able to set up a new PC or notebook for users if required.
- Hardware Upgrading
- Installation of printers.
- Preparing and installing computer hardware and software.
- Doing Backups.
Education
DIPLOMA - INFORMATION TECHNOLOGY
BFN CAMPUS
09.2023
Personal Information
- ID Number: 0005255225087
- Date of Birth: 25-MAY-2000
Awarded Qualifications
DIPLOMA IN INFORMATION TECHNOLOGY, 2023-08-01, 2023-09-01
Interests
Gaming
Cars
Movies
IT Trends
Timeline
L1 Support Analyst
Construct Education
01.2023 - 10.2024
Systems Support Analyst
NEMISA
03.2022 - 11.2022
IT Lab Technician
Central University Of Technology Free State Bloemfontein
01.2021 - 04.2022
DIPLOMA - INFORMATION TECHNOLOGY
BFN CAMPUS
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