Teddy Ngaledzani
Manager
Johannesburg
Summary
Accomplished Bank Branch Manager with a proven track record at Capitec Bank, enhancing customer satisfaction and boosting branch revenue through effective staff management and relationship building. Expert in process implementation and loan processing, I led teams to exceed performance goals. Skilled in employee development, I drive results by fostering a strong, cohesive team.
Overview
17
17
years of professional experience
Work History
Bank Branch Manager
Capitec Bank
Johannesburg
08.2017 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Driving a team of 12 service consultants to achieve company north objectives( Service, claims, sales, credit and etc)
- Branch Maintenance (Look and feel, maintenance issues logging and follow ups, ATM issues logging and etc)
- Team Development( Couching, Training, Performance discussions weekly and monthly with team members)
- Complaints Management ( resolving clients complaints within 24hrs, resolving team conflicts timelessly)
- Process management (oversight, approval of mandates)
- Health and Safety (Monthly and weekly checks, evacuation drills, alarm test and etc)
- Reports analysis (Completing monthly reports, providing team with weekly direction based on reports analysis)
Branch Manager
Old Mutual Finance
Johannesburg
08.2014 - 07.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Resolved various issues impacting sales management and business operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assessed employee performance and developed improvement plans.
- Boosted sales and customer loyalty through incentive programs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
Customer Service Consultant
Old Mutual Life Assurance
Johannesburg
07.2007 - 07.2014
- Dealing with enquiries of policyholders.
- Updating policyholders details
- Processing Claims( funeral claims, withdrawals and cancellations)
- Informing and adding value on new company products to clients.
- Building relationships with other stakeholders (Group scheme, Personal financial advisers, Old Mutual Finance Team and Octogen consultants and etc)
- Dealing with clients complaints (Second in charge in the Area as well)
Education
Certificate - Long Term Insurance
INTEC College
JohannesburgHigher Certificate - Economics And Management Science
UNISA
JohannesburgMatric - Maths, Science, Geography, Biology, English.
Vuwani Secondary School
Soweto12.2005
Skills
Staff Management
loan process background
Documentation
Goals and performance
Banking
Relationship building and management
Employee Development
Strong team-builder
Staff Training
Process implementation
Timeline
Bank Branch Manager
Capitec Bank
08.2017 - Current
Branch Manager
Old Mutual Finance
08.2014 - 07.2017
Customer Service Consultant
Old Mutual Life Assurance
07.2007 - 07.2014
Certificate - Long Term Insurance
INTEC College
Higher Certificate - Economics And Management Science
UNISA
Matric - Maths, Science, Geography, Biology, English.
Vuwani Secondary School