Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Teddy Ngaledzani

Teddy Ngaledzani

Manager
Johannesburg

Summary

Accomplished Bank Branch Manager with a proven track record at Capitec Bank, enhancing customer satisfaction and boosting branch revenue through effective staff management and relationship building. Expert in process implementation and loan processing, I led teams to exceed performance goals. Skilled in employee development, I drive results by fostering a strong, cohesive team.

Overview

17
17
years of professional experience

Work History

Bank Branch Manager

Capitec Bank
Johannesburg
08.2017 - Current
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
  • Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
  • Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
  • Driving a team of 12 service consultants to achieve company north objectives( Service, claims, sales, credit and etc)
  • Branch Maintenance (Look and feel, maintenance issues logging and follow ups, ATM issues logging and etc)
  • Team Development( Couching, Training, Performance discussions weekly and monthly with team members)
  • Complaints Management ( resolving clients complaints within 24hrs, resolving team conflicts timelessly)
  • Process management (oversight, approval of mandates)
  • Health and Safety (Monthly and weekly checks, evacuation drills, alarm test and etc)
  • Reports analysis (Completing monthly reports, providing team with weekly direction based on reports analysis)

Branch Manager

Old Mutual Finance
Johannesburg
08.2014 - 07.2017
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Engaged employees in business processes with positive motivational techniques.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Resolved various issues impacting sales management and business operations.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Assessed employee performance and developed improvement plans.
  • Boosted sales and customer loyalty through incentive programs.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Examined customer loan applications for loan approvals and denials.

Customer Service Consultant

Old Mutual Life Assurance
Johannesburg
07.2007 - 07.2014
  • Dealing with enquiries of policyholders.
  • Updating policyholders details
  • Processing Claims( funeral claims, withdrawals and cancellations)
  • Informing and adding value on new company products to clients.
  • Building relationships with other stakeholders (Group scheme, Personal financial advisers, Old Mutual Finance Team and Octogen consultants and etc)
  • Dealing with clients complaints (Second in charge in the Area as well)

Education

Certificate - Long Term Insurance

INTEC College
Johannesburg

Higher Certificate - Economics And Management Science

UNISA
Johannesburg

Matric - Maths, Science, Geography, Biology, English.

Vuwani Secondary School
Soweto
12.2005

Skills

Staff Management

Timeline

Bank Branch Manager

Capitec Bank
08.2017 - Current

Branch Manager

Old Mutual Finance
08.2014 - 07.2017

Customer Service Consultant

Old Mutual Life Assurance
07.2007 - 07.2014

Certificate - Long Term Insurance

INTEC College

Higher Certificate - Economics And Management Science

UNISA

Matric - Maths, Science, Geography, Biology, English.

Vuwani Secondary School

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