Teddy Lebelo
ICT Manager
Kempton Park,Gauteng
Summary
With more than 18 years of experience in ICT, including 11 years in leadership positions, I aim to drive digital transformation, optimise service delivery, and implement advanced technology solutions that support organisational objectives. My approach is rooted in a commitment to efficiency, security, sustainability, and the development of high-performing teams within robust governance frameworks.
I am an accomplished ICT professional specialising in the management of infrastructure and enterprise environments, team leadership, and the delivery of innovative public sector solutions. My expertise encompasses ICT governance, project management for the Gauteng Broadband Network, service delivery excellence, cybersecurity, digitalisation initiatives such as the E-Cabinet System, and effective vendor management. Results-oriented Desktop Support Engineer with 10 + years of experience providing quality and professional installation, configuration, and support of desktop and laptop computers, personal and network printers, and applications. Strong knowledge of TCP and IP, and well-versed in Windows 11 Enterprise, Apple MacOS + iOS, and Active Directory. Results-oriented Desktop Support Engineer with 10 + years of experience providing quality and professional installation, configuration, and support of desktop and laptop computers, personal and network printers, and applications.
Overview
2026
2026
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Deputy Director
Gauteng Department of e-Government
Johanessburg
2012 - Current
- Lead a team of engineers providing 24/7 ICT support to Gauteng Provincial Government Executives.
- Manage executive user applications and technology support services.
- Perform advanced problem resolution, hardware installation, configuration, and upgrades.
- Implement and monitor information security principles and compliance.
- Proactively manage executive ICT requirements and ensure system availability.
- Oversee staff management, development, and performance optimisation.
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, and documentation requirements.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Monitored key business risks and established risk management procedures.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Improved coordination and communications across organization to increase operational efficiency.
- Implemented technology solutions that improved workflow efficiency and reduced operational costs.
Desktop Support Engineer
Gauteng Shared Service Center
Johanessburg
08.2007 - 08.2012
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored system performance to maintain system integrity.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Configured and installed computer systems for other sub-organizations.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Education
BCom - Information Technology Management
MANCOSA
Johannesburg01.2025
Nyukela Public Service SMS
National School of Government
Johannesburg01.2023
Agile Project Management
APMG INTERNATIONAL
01.2021
Ethics in Public Service
National School of Government
01.2019
Apple OSX Support and Server Essentials
Torque IT
01.2015
MCTIP (Microsoft Certified IT Professional)
Torque IT
01.2009
ICT NQF Level 4–5
College Campus
01.2008
Senior Certificate
Allanridge Combined School
01.2003
Skills
ICT Technical Skills
People Management, Staff Development
Policy Drafting & Implementation
Process Management
Change Management
undefinedCertification
MCITP – Microsoft Certified IT Professional
References
- Dell, Modingwane, Director ICTSS Infrastructure: Operations, Dell.Modingwane@gauteng.gov.za, 081 010 5485, Department of e-Government
- Max, Ludwig, Chief Director ICTSS Infrastructure, Max.Ludwig@gauteng.gov.za, 082 805 0214, Department of e-Government
Accomplishments
- Spearheaded the modernisation of ICT infrastructure, improving uptime and performance.
- Implemented robust security protocols, ensuring compliance with government standards.
- Negotiated vendor contracts and streamlined procurement for measurable cost savings.
- Established a proactive 24/7 support model for executive services.
- Built and mentored a high-performing ICT team, enhancing responsiveness.
Additional Information
Married and blessed with three daughters
Timeline
Desktop Support Engineer
Gauteng Shared Service Center
08.2007 - 08.2012
Agile Project Management
APMG INTERNATIONAL
Ethics in Public Service
National School of Government
Apple OSX Support and Server Essentials
Torque IT
MCTIP (Microsoft Certified IT Professional)
Torque IT
ICT NQF Level 4–5
College Campus
Senior Certificate
Allanridge Combined School
Deputy Director
Gauteng Department of e-Government
2012 - Current
BCom - Information Technology Management
MANCOSA
Nyukela Public Service SMS
National School of Government