Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic
Ted Rollison

Ted Rollison

Johannusberg

Summary

Organised [Job Title] equipped to monitor and evaluate ongoing business needs. Assesses KPIs to uncover areas of improvement. Superior communication and collaboration skills. Accomplished Senior Consultant offers proven record of superior client relationship management. Works to evaluate business needs and deliver actionable solutions. Excellent command of data analysis and modelling. Driven student equipped with resourceful approach to problem-solving. Leverages diplomatic and proactive communication to address challenges. Frequently commended for swift and strategic conflict resolution. Accomplished Senior Consultant competent at developing project and implementation plans. Gifted with strong analytical and project management skills. Successful history of adapting to new challenges and finding effective solutions for [Type] issues. Industrious Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff management, data modeling and proposal development. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Private online English tutor

self imployed
Johannesburg, Gauteng
07.2021 - Current
  • Delivered Key Stage [Number] curriculum sessions tailored to assessment schedule.
  • Adapted lesson plans to individual student needs, including different learning styles.
  • Accurately determined learning needs, conducting initial assessments and diagnostic tests to identify areas of improvement.
  • Introduced revision methods to embed key curriculum concepts and improve exam scores.
  • Tutored students in grammar, argumentation and essay writing, improving test scores by up to [Number]%.
  • Employed creativity and analysis to deliver innovative lesson plans, increasing student engagement by [Number]%.
  • Designed personalised study plans, preparing [Number] students for university entry.
  • Improved student reading comprehension through use of interactive whiteboards.
  • Facilitated day-to-day operations by maintaining accurate student records in Tutorially software.
  • Boosted academic achievement, communicating with parents to discuss progress and encourage parental involvement.
  • Drove student attainment by using progress tracking systems aligned with curriculum.
  • Coached students through exam anxiety with consultative style, applying motivational techniques to boost student confidence.
  • Monitored students' test and assessment marks to identify areas of improvement and build confidence.
  • Developed students' writing skills through [Technique] and [Technique] to improve overall English skills.
  • Helped students to persevere through academic challenges, building self-confidence through encouragement and achievement.
  • Built strong and trusting rapport with students to foster inclusive and welcoming learning environment.

Senior consultant

Capita
12.2019 - 05.2022
  • Established business opportunities with existing and new clients.
  • Provided consultancy expertise to other departments to encourage successful teamwork.
  • Participated in meetings with department administrators to improve operations.
  • Used outstanding networking and relationship-building abilities to secure new clients, increasing new-client revenue by £[Number].
  • Identified new clients and emerging business opportunities to boost revenue.
  • Wrote and customised proposals for new projects to deliver requests of clients.
  • Prepared business research and financial reports for executive meetings.

waiter

RAMASIBI
07.2018 - 12.2019
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Service Advisor

BritishGas Business
12.2017 - 05.2018
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Collaborated with service technicians to order parts for customers.
  • Responded to questions regarding service outcomes and resolved complaints.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
  • Notified customers about service changes or car pick-up schedules.
  • Upsold products and services to customers to complement orders.

Sr. Associate

Webhelp SA
01.2016 - 02.2017
  • Answered phones, sent email announcements and transferred calls to designated departments.
  • Collaborated with other departments to practise compliance with policies and guidelines of company.
  • Organised travel by scheduling flights, hotel accommodations and transportation needs for executives.
  • Addressed enquiries and directed complaints to management.
  • Registered information and updated records on database to determine accuracy.
  • Corresponded with team to fulfill projects and meet deadlines for department.
  • Tackled challenges creatively with can-do mindset, resolving issues independently or escalating appropriately.

Hotel Concierge

Radisson Blu Hotel V&A
11.2015 - 11.2016
  • Consistently maintained [Number]% positive customer feedback rate.
  • Assisted guests with luggage storage and transportation to maintain satisfaction.
  • Executed swift check-out procedures from [Task] to [Task] to avoid guest delays.
  • Maintained reception and waiting areas through [Task] and [Task] to ensure a clean, safe environment for staff and guests.
  • Ensured diligent hotel security through [Task] and [Task] for optimal establishment and guest care.

Education

matric - Tourism

Westridge high
Cape Town, Western Cape
01.2008 - 11.2011

Tourism

Northlink College
2014

Skills

  • Bedfort View 1401
  • Contact Number/s: 0847783016
  • Employee management
  • Team negotiation
  • Strategic consultancy
  • Business development
  • Data collection and analysis
  • Customer service
  • Sales data analysis
  • High-volume dining
  • Table service
  • In-depth food and wine knowledge
  • Interpersonal skills
  • Extensive hospitality background
  • Efficient under pressure

Additional Information

  • Capita: Shannon

Languages

English
Native

Timeline

Private online English tutor

self imployed
07.2021 - Current

Senior consultant

Capita
12.2019 - 05.2022

waiter

RAMASIBI
07.2018 - 12.2019

Service Advisor

BritishGas Business
12.2017 - 05.2018

Sr. Associate

Webhelp SA
01.2016 - 02.2017

Hotel Concierge

Radisson Blu Hotel V&A
11.2015 - 11.2016

matric - Tourism

Westridge high
01.2008 - 11.2011

Tourism

Northlink College
Ted Rollison