Teboho Senokoane
Retentions Specialist
Johannesburg,Gauteng
Summary
Dynamic Retention Specialist at 1Life Insurance with expertise in customer retention strategies and exceptional interpersonal skills. Successfully developed tailored retention marketing initiatives, enhancing customer loyalty and satisfaction. Proven ability to analyze data for client segmentation and implement effective upselling techniques, fostering long-term relationships and driving business growth.
Overview
3
3
Certifications
1
1
year of professional experience
Work History
Retention Specialist
1Life Insurance
07.2025 - Current
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Electoral Agent
Independent Electoral Commission
03.2025 - 05.2025
- Assisted in voter registration processes, ensuring compliance with electoral regulations.
- Facilitated training sessions for election volunteers, enhancing operational readiness.
- Managed logistics for polling stations, optimizing resource allocation and accessibility.
- Collaborated with team members to resolve voter inquiries and issues effectively.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
Education
Higher Certificate in Public Management - Business Accountancy
Sedibeng TVET College
Heidelberg 06.2026
Skills
Customer retention strategies
Customer relations
Cross-functional communication
Upselling and cross selling
Offer development
Persuasion techniques
Retention marketing
Client segmentation
Customer feedback analysis
Documentation
Data review
CRM software proficiency
Personnel conflict management
Interpersonal skills
Affiliations
Affiliated with the Mayoral office of the Lesedi Region for a youth commemoration event to support the LQBTQIA+ community and the celebration of the Youth Month
Certification
SRC INDUCTION
Timeline
Certificate of appreciation for living the 1Life DNA values
11-2025
Class of Businesss
11-2025
Retention Specialist
1Life Insurance
07.2025 - Current
Electoral Agent
Independent Electoral Commission
03.2025 - 05.2025
SRC INDUCTION
03-2024
Higher Certificate in Public Management - Business Accountancy
Sedibeng TVET College