Teboho Percy Madibeng

With 14 store managers reporting directly and total of 78 people within North West and Northern Cape area

• Led targeted training programs to educate staff on product benefits and service capabilities.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Ability to take senior management instruction and ensure proper dissemination of business imperatives to store staff, ensuring their proper understanding and timeous execution of business plans and monthly targets.
• Improve store standards by ensuring to identify and recommend improved service practices and procedures to Headquarters.
• Ensure consistent engagement with all my retail stores.
• Ensure accurate and timely monthly reporting
• Minimizing Stock loss and drive culture within stores to align with values and mission of my organisation
• Ensure infrastructure integrity of store assets by ensuring accurate stock-taking on regular basis.
• Ensure controls are in place so that products delivered to stores correlate with stock type and numbers issued by warehouse department.
• Ensure there are proper security and risk aversion measures in place for cash handling at stores.
• Ensure accurate workforce planning of store staff for operational efficiencies during retail trading hours.
• Ensure all in-house retail displays are quality-controlled & brand aligned.
• Ensure consistent support for all in-house promotions, events, and campaigns by having understanding of promotions calendar and store activations issued by marketing department.
• Increase store revenue by driving exceptional customer service experience in-store.
• Ensure consistent product knowledge by retail staff by teaching them and ensuring they become subject matter experts.

• To effectively plan, manage and Increase sale while minimizing loss in accordance with the entire Pep strategic objectives
• Driving a low cost business according to company standards
• Ensure administrative duties within the store are according to company standards
• Increase sales
• Stock loss
• Management of a team
• Health and safety
• Managed retail store turning over R 16 500 000 per annum.
• Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.
• Created positive working environments by offering support and guidance to staff.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Assisted with hiring, training and mentoring new staff members.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.

• To effectively plan, manage and Increase sale while minimizing loss in accordance with the entire Jumbo strategic objectives:
• Assert Management
• Stock Control and Merchandising
• Delegated work based on sales targets and individual employee strengths.
• Evaluated team performance and handled disciplinary actions.
• Built store brand through successful advertising and visual merchandising strategies.
• Trained and supervised team to deliver on store sales targets.
• Marketing and sales
• Admin and cash
• Management of staff
• Security and Risk
• Customer service
• Health and safety

• Selling/Sales
• Providing customer service
• Promoting credit
• Handling of stock
• Maintaining housekeeping standards
• Maintaining safety and security standards
• Promote and manage turnover
• Manage store budget
• Ensure administration and control procedure are adhered
• Manage all aspects related to staffing
• Manage and develop staff