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Teboho Penwell Mokonyane
Administrator
Summary
Dynamic professional with a strong work ethic and integrity, recognized for enhancing customer satisfaction at Chicken Jive. Proven ability to optimize operations and train staff effectively. Skilled in customer service and inventory management, consistently achieving high standards and fostering positive relationships to drive business success.
Overview
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Work History
Cashier
Clicks
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries and product selections, fostering positive interactions.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Worked flexible schedule and extra shifts to meet business needs.
- Educated customers on promotions and loyalty programs, increasing engagement and satisfaction.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Manager
Chicken Jive
- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Trained and mentored staff on operational procedures and best practices to enhance performance.
- Developed and implemented new workflow processes to optimize kitchen efficiency and reduce waste.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and minimize shortages.
- Coordinated staff schedules, aligning workforce needs with peak operational hours for maximum productivity.
- Analyzed customer feedback to identify service improvement opportunities and implement corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Driver
Riven Couriers
- Operated delivery vehicles safely, ensuring timely and efficient transportation of parcels.
- Maintained accurate inventory records and tracked deliveries using GPS systems.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
- Provided exceptional customer service, fostering positive relationships through reliable delivery performance.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Driver
Split Second Express
- Assisted in training new drivers on company policies and navigation protocols.
- Implemented route optimization strategies to enhance delivery efficiency.
- Collaborated with dispatch team to coordinate schedules and manage workload effectively.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Business Owner
Tebza Gas Stoves Hire
- Managed inventory levels to ensure availability of gas stoves for rental operations.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Oversaw customer service processes, resolving issues and enhancing client satisfaction.
- Coordinated logistics for stove deliveries and pickups, optimizing route efficiency.
- Implemented cost control measures to improve profitability of rental services.
- Analyzed market trends to identify growth opportunities within the gas stove rental industry.
- Built relationships with suppliers to secure favorable terms and maintain product quality.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
Butcher Owner
Ofepate Butchery
- Processed and cut various meat products to meet customer specifications.
- Maintained cleanliness and organization of workspaces and equipment.
- Assisted customers by providing product recommendations and cooking tips.
- Ensured compliance with health and safety standards in food handling.
- Implemented waste reduction strategies, improving overall operational efficiency.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Stocked, rotated and priced merchandise to meet store standards.
- Identified cuts of meat, grading and pricing accordingly.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Ensured quality control measures were consistently met throughout the butchering process.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, lamb, and fish.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
- Replenished butcher counter displays to maintain fresh, appealing produce.
Education
Matric - Public Administration And Management
Edu Collage
Pretoria Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Accomplishments
I've accomplished my business knowledge as a manager of Tebza Gas Stoves Hire and Ofepate Butchery and that's my business accomplishments
Affiliations
I'm affiliated at church as a chairperson of Caritas executive,we give the poor families groceries
Interests
Timeline
Cashier
Clicks
Manager
Chicken Jive
Driver
Riven Couriers
Driver
Split Second Express
Business Owner
Tebza Gas Stoves Hire
Butcher Owner
Ofepate Butchery
Matric - Public Administration And Management
Edu Collage