Teboho Bongani Nkwanyana
Entrepreneur
Standerton
Summary
Experienced Entrepreneur with over 8 years of experience in Hospitality, Food, and beverages. Excellent reputation for establishing and maintaining customer relations and resolving problems and improving customer satisfaction. Managing Director with excellent Sales operations and business management skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead, and increasing corporate value and profits. Highly communicative and experienced in sales operations and client services. Strengths in strategic planning, efficiency, and team building.
Detail-oriented business development manager with 3 years of experience. Expert in financial services industry protocols with a proven history of leading teams with excellent guidance and employee leadership. Trained in sales and marketing and committed to innovation and profitability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Managing Director
Ice Brands (Pty)Ltd.
Kemptonpark
03.2021 - Current
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Business Developpment Director
The Salad Lab (Pty)Ltd.
Standerton
09.2013 - Current
- Startup business development, applying design thinking and innovation to ensure that our products and services match and exceed client expectations.
- Increased efficiency and team productivity by promoting operational best practices.
- Improved operations through consistent hard work and dedication to ensure that our OTIIF (On Time and In Full delivery) objectives are met at all times.
- Day to day production planning and activity monitoring to ensure that production targets are met.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by participating in various enterprise development intitiatives i.e. Raizcorp CED Programmen, SAB Foundation, Investec supplier development programmes to enhance knowledge and growth.
- Managed team of 6 employees across 180 branches overseeing hiring, training , performance management and growth of employees aligned to set organisational set goals and objectives.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by consistent service delivery resolving issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintaining customer relations with respect and transparency.
Nk Squared Accommodation Services and Events (Pty)
Operations Director
Stabnderton
03.2013 - 01.2021
- Allocation and monitoring of staff/resources for day-to-day activities accurately and efficiently.
- Conducting research, and information gathering from multiple sources to increase client base and increase occupancy rate.
- Increased customer satisfaction by paying attention to detail, rendering exceptional customer service at all times and resolving problems efficiently.
- Continuous improvement to increase profitability.
- Improved efficiencies through consistent hard work and streamlined operations to enhance service delivery.
Product Specialist
First National Bank eWallet Services
johannesburg
11.2012 - 03.2013
- Developed business cases for proposed products and presented to project stakeholders.
- Reviewed product development budgets, expenditures and research.
- Distinguished product issues and gathered information on customer experiences.
- Assisted project team by scoping, scheduling and developing product roadmap.
- Reviewed product formulations for quality, cost-effectiveness and compliance with brand guidelines and category parameters.
- Integrated new technology such as PCI to enhance products and develop new products.
- Prepared detailed functional specification documents for product innovation and improvements.
- Studied emerging marketplace trends to determine demand for key product features.
- Supported future project development through drafting of marketing requirements materials.
- Liaised with internal and external stakeholders on international requirements and regulatory changes.
- Maintained internal product knowledge database.
- Directed concept design, feature definitions and production support.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Business Development Manager
First National Bank Transactional Banking
Johannesburg
06.2010 - 10.2012
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Collected data and performed customer needs analysis.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed research to uncover potential target areas, markets and industries.
- Consulted with product development teams to enhance products based on customer interest data.
- Created reports and presentations detailing business development activities.
- Kept meticulous client notes and updated account information in company databases.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Devised effective marketing, sales and other promotional initiatives.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Collaborated with sales and marketing departments to support project rollout.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Compiled product and customer data to generate informed profit projections.
- Worked with existing customers to increase purchases of products and services.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Generated new business with marketing initiatives and strategic plans.
- Hired, supervised and coached a team of 6 Business Development Officers across 5 Provinces (Mpumalanga. Limpopo, Northwest, Free State and Northern Cape) on sales strategies to optimize performance.
Business Development Officer
First National Bank Smart Product House
Johannesburg
04.2009 - 05.2010
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Worked independently with minimal supervision.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales targets.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Contributed to event marketing, sales and brand promotion.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales through effectively training employees, closely monitoring regional and local markets and managing targets.
Regional Sales Consultant
First National Bank Credit Card Division
Witbank
07.2008 - 03.2009
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Maintained routine communication with branch network to assess overall satisfaction, resolve complaints and promote new offerings.
- Achieved regional sales goal of R5, 000, 000.00 by resolving problems, training staff members, new business and completing action plans.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Managed projects through effective budgeting, scheduling and complex problem-solving.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Researched potential clients and markets to prepare for appointments.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Networked at events and by phone to expand business profits and revenues.
- Demonstrated products and specific features at customer locations and special events.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Assisted with development of long-term company strategies to increase profitability.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Attended trade shows, conferences and seminars to promote credit cards and develop new business opportunities.
- Managed new business development in Mpumalanga region by building and maintaining customer relationships and identifying needs and challenges.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Developed and implemented sales strategies to increase revenue.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Administrative Manager
Fisrt National Bank Saveways Branch Witbank
Witnbank
04.2007 - 06.2008
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company objectives.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Kept operations in compliance with regulations by developing and directing effective internal systems.
- Delivered performance reviews, recommending additional training or advancements.
- Kept operations in compliance with regulations by developing and directing effective internal systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed 30 employees with continuous coaching and mentoring.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Assigned tasks and directed team of office clerks and achieved 100% audit score first attempt.
- Capacity planning and resource allocation management to ensure targets are achieved and exceeded.
Sales and Service Coordinator
First National Bank (Branch network Standerton)
Standerton
01.2005 - 03.2007
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Developed service procedures, policies and standards.
- Generated customer satisfaction surveys to analyze results into action plans.
- Collaborated with product houses to manage promotional activities and campaigns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved concerns with products or services to help with retention and drive sales.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
Customer Service Representative
First National Bank (Branch Network Standerton)
Standerton
06.2004 - 06.2005
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
- Effective liaison between customers and internal departments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross selling to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests for products, services and company information.
- Facilitated inter-departmental communication to effectively provide customer support.
- Surpassed sales goals through implementation of effective marketing strategies.
- Sought ways to improve processes and services provided.
Internal Sales Consultant
First National Bank (Branch Network Standerton)
Standerton
01.2004 - 03.2005
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Facilitated business by implementing practical networking techniques.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased sales volume and expanded product line to new and existing customers through cross selling and adhering to VSI.
- Collaborated cross-functionally with heaoffice, regional and other teams nationally to maintain consistent message and experience.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Bank Teller
First National Bank (Branch Network Standerton)
Standerton
06.2003 - 06.2004
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Removed mutilated currency from circulation.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Accounting Clerk
First National Bank (Branch Network Standerton)
Standerton
06.2002 - 06.2003
- Capturing high volume of daily transactions with consistent accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Balanced and submitted financial reports for review and approval.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained accounting records utilizing in-house and client systems.
- Generated comprehensive reports for senior management, covering key financial metrics.
Education
Diploma - Marketing
University of South Africa
Skills
Business Development
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
To be able to look back upon one’s life in satisfaction, is to live twice.
Kahlil Gibran
Timeline
Managing Director
Ice Brands (Pty)Ltd.
03.2021 - Current
Business Developpment Director
The Salad Lab (Pty)Ltd.
09.2013 - Current
Nk Squared Accommodation Services and Events (Pty)
Operations Director
03.2013 - 01.2021
Product Specialist
First National Bank eWallet Services
11.2012 - 03.2013
Business Development Manager
First National Bank Transactional Banking
06.2010 - 10.2012
Business Development Officer
First National Bank Smart Product House
04.2009 - 05.2010
Regional Sales Consultant
First National Bank Credit Card Division
07.2008 - 03.2009
Administrative Manager
Fisrt National Bank Saveways Branch Witbank
04.2007 - 06.2008
Sales and Service Coordinator
First National Bank (Branch network Standerton)
01.2005 - 03.2007
Customer Service Representative
First National Bank (Branch Network Standerton)
06.2004 - 06.2005
Internal Sales Consultant
First National Bank (Branch Network Standerton)
01.2004 - 03.2005
Bank Teller
First National Bank (Branch Network Standerton)
06.2003 - 06.2004
Accounting Clerk
First National Bank (Branch Network Standerton)
06.2002 - 06.2003
Diploma - Marketing
University of South Africa
Similar Profiles
Delon PillayDelon Pillay
Senior Procurement Manager at Freys Food Brands (Pty) LtdSenior Procurement Manager at Freys Food Brands (Pty) Ltd
Negin CheginiNegin Chegini
Counter Manager at COTY PRESTIGE BRANDS PTY LTDCounter Manager at COTY PRESTIGE BRANDS PTY LTD
John FormenteraJohn Formentera
Perfume Specialist at Cosmax Prestige Brands PTY LTDPerfume Specialist at Cosmax Prestige Brands PTY LTD