Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teboho Setlofane

Client Service Officer-Postmasburg HR4/4/8/129
Postmansburg

Summary

Versatile Junior Analyst with a proven track record at Metex Ep, committed to his work and delivering excellent service in high-pressure environments. Having a sound knowledge of Unemployment Insurance Act, Unemployment Insurance Contributions Act, PFMA and regulations. I have good understanding of public administration.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Junior Analyst

Metex Ep
Postmansburg
03.2021 - Current
  • Participated in 3 major projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
  • Worked closely with IT teams to ensure seamless flow of data between systems, optimizing the efficiency of analytical processes.
  • Provided administrative support to senior analysts and department professionals.
  • Provided actionable insights by analyzing throughput trends and client behaviors, driving informed decision-making across laboratories.
  • Helped to plan, coordinate and oversee sampling and analysis projects.
  • Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were plotted and delivered in a timely manner.
  • Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
  • Managed at least 30 calls and emails from clients daily.

News Reporter

Health E News Service
Postmansburg
04.2017 - 11.2023
  • Established credibility as a news reporter by cultivating strong relationships with sources and maintaining ethical journalism standards.
  • Raised awareness about important issues by covering underreported stories affecting local communities.
  • Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
  • Generated, produced and delivered high profile special reports and communicated in community events behalf of station.
  • Improved public relations for the news outlet by attending community events and engaging with members of the public while gathering information for stories.

Cashier

Cosmetic Connection
Bloemfontein
11.2020 - 12.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Computer Training - Microsoft Office Applications

Motheo TVET College
Thaba Nchu, South Africa
04.2001 -

LLB - Law

Unisa
Kimberley, South Africa
04.2001 -

Senior Certificate - Grade 12

Moroka Secondary School
Bloemfontein, South Africa
04.2001 -

Skills

Exceptional verbal and written communicator

Customer relationship management

Good listener

Administrative support

Computer Literate

Documentation skills

Spreadsheet proficiency

Timeline

Junior Analyst

Metex Ep
03.2021 - Current

Cashier

Cosmetic Connection
11.2020 - 12.2020

News Reporter

Health E News Service
04.2017 - 11.2023

Computer Training - Microsoft Office Applications

Motheo TVET College
04.2001 -

LLB - Law

Unisa
04.2001 -

Senior Certificate - Grade 12

Moroka Secondary School
04.2001 -

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Teboho SetlofaneClient Service Officer-Postmasburg HR4/4/8/129