Teboho Radebe
Lenasia,Gauteng
Summary
Charismatic retail leader versed in product placement and merchandising. Guides merchandising efforts with decisive leadership and strategic product placement. Supports sales growth and cultivates memorable shopping experiences.
Dynamic and accustomed to overseeing sales floor operations to foster productivity and customer service. Maintains accurate promotional signage and encourages teams to deliver top-quality service. Resolves escalated complaints to support customer retention.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
Floor and Admin manager
pick n pay
Johannesburg, Gauteng
05.2024 - Current
- Managed employee schedules to ensure smooth operations.
- Streamlined customer service to enhance shopping experience.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Addressed customer queries, improving overall satisfaction.
- Reduced inventory loss with diligent stock management.
- Managed daily store operations to increase efficiency.
- Implemented health and safety regulations for safer workspace.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Liaised with suppliers to ensure timely product delivery.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Alleviated workload pressures, delegating tasks appropriately amongst staff.
- Coordinated with other departments for seamless workflow integration.
- Liaised with external vendors negotiating favourable terms of service
- Improved customer satisfaction by streamlining floor operations.
Local store manager
pick n pay
Johannesburg, Gauteng
12.2022 - 04.2024
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Implemented promotional displays to increase product visibility and sales.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coached underperforming employees improving their job performance significantly.
- Oversaw business staffing and training, building successful, customer-focused team.
Trainee manager
pick pay
Johannesburg, Gauteng
12.2018 - 11.2022
Relieving Store ICU manager(Franchise Division)
pick pay
Johannesburg, Gauteng
08.2016 - 11.2018
- Managed budget forecasts to ensure financial stability.
- Identified growth opportunities to expand company reach.
- Implemented risk management strategies to minimise losses.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Planned revenue generation strategies designed for growth.
- Handled negotiations with outside vendors and service agencies to meet store needs.
- Investigated issues affecting store operations, prepared reports and helped correct problems.
- Oversaw financial management on the ICU store and maintaining fiscal responsibility whilst meeting growth targets.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls and pick n pay standards
Receiving manager
pick n pay
Johannesburg, Gauteng
04.2011 - 07.2016
- Verified accuracy of deliveries by comparing goods received with invoices.
- Managed stock levels for improved inventory control.
- Ensured timely distribution of goods to respective departments by coordinating with department managers.
- Maintained cleanliness in the receiving area, promoting a hygienic work environment.
- Prepared reports on received items, ensuring accurate record keeping.
- Facilitated smooth operations with effective communication between suppliers and warehouse staff.
- Improved supply chain efficiency by monitoring and reporting any delays or issues with deliveries.
- Organised storage areas to optimise space utilisation.
- Streamlined receiving processes for increased productivity.
- Coordinated returns of damaged goods to suppliers, maintaining stock integrity.
- Checked expiry dates on perishable items to ensure freshness.
- Safeguarded company assets by implementing loss prevention measures during receiving process.
- Investigated shipment shortages or overages, rectifying issues promptly.
- Received and signed for deliveries, accurately documenting paperwork.
- Promptly processed returns for incorrect and faulty products.
Education
Matric -
kgotso-uxolo secondary school
Skills
- Complaint management
- Customer relations
- Visual merchandising
- Order processing
- Point of sale system operation
- Store Management
- Store reporting analysis
- Shrink control
- Supplier relations
- Financial reporting
- Product ordering
- Merchandising expertise
- Performance monitoring
- Team building skills
- Sales driven
Timeline
Floor and Admin manager
pick n pay
05.2024 - Current
Local store manager
pick n pay
12.2022 - 04.2024
Trainee manager
pick pay
12.2018 - 11.2022
Relieving Store ICU manager(Franchise Division)
pick pay
08.2016 - 11.2018
Receiving manager
pick n pay
04.2011 - 07.2016
Matric -
kgotso-uxolo secondary school
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