Teboho Motloung

Johannesburg

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Cashier

Woolworths

Sasolburg

03.2023 - 01.2024

Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Worked flexible schedule and extra shifts to meet business needs.
Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business.
Streamlined checkout process for increased efficiency and reduced waiting times.

SWITCHBOARD OPERATOR

GROENPUNT CORRECTIONAL SERVICES

Sasolburg

01.2021 - 02.2022

Handling administrative tasks, taking phone calls, transferring calls, providing information, updating records and answering caller inquiries
Identified caller's needs and provided clarity in misunderstandings
Dealt with complex caller's complaints professionally and politely, resolving issues with favorable solutions.
Supported customers by managing 14 to 25 calls per day efficiently while maintaining professionalism and upbeat tone

Education

NATIONAL SENIOR CERTIFICATE -

L.E Notsi Secondary School

Deneysville, South Africa

01.2011 - 05.2016

Bachelor of Arts - FILM

AFDA Johanessburg

Johannesburg, South Africa

04.2020 - 05.2023

Skills

Teamwork: Easy to work with and able to collaborate effectively with colleagues to achieve common goal

Feedback acceptance: Open to feedback and continuously striving for improvement

Communication: Excellent listening and communication skills to understand customer needs

Empathy: Demonstrates empathy effectively, understanding and addressing customer concerns with compassion

Self-Direction: Self-directed and proactive Able to work independently and take initiative to achieve objectives

Strong problem-solving abilities

Attention to detail and accuracy in data entry

Ability to multitask and prioritize in fast-paced environment

Timeline