Teboho Mafisa
Field Service Engineer I Remote Support Engineer
Boksburg,Gauteng
Summary
Dedicated and focused man who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Seeking a role in which I can challenge myself and grow professionally.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
Gijima Holdings
01.2019 - Current
- Installation and configuration of new end point devices, i.,e. PCs, POS
- Reloading of software of PCs
- Installation and configuration of peripherals, i.e. printers
- Servicing of end point devices and peripherals
- Second Line telephonic user support
- Remote support by dialling into end point, i.e. desktop of Total fuel garage
- Backup and data recovery.
- Progress communications of site installations.
- Escalate unresolved issues.
- Meeting deadlines and resolving incidents within given SLA
Logistics Coordinator
Gijima Holdings
08.2017 - 01.2019
- Action of stock distribution – Receiving & Dispatching
- Conducting monthly stock takes
- Capturing RMA.
- Issuing and Allocating stock against SRS/INC for FSE's on SAP.
- Close SAP open requests
- Reports & Escalating problems, issues and quires.
System Support Engineer Intern
SITA (Gijima Matrix)
01.2016 - 12.2017
- Manage user accounts
- Configure and install various network devices e.g routers, switches
- Ability to create new network design
- Monitor network communication
- Provide 2nd line desktop support to users.
Education
Certificate - HCIA Cloud Computing (In-progress)
Huawei ICT Academy
04.2001 -
National Certificate - System Support NQF Level 5
Gijima ICT Training Centre
04.2001 -
Int. Certificates - CompTIA A+, CompTIA N+, CCNA R&S
Boston City Campus
04.2001 -
National Certificate - Matric
Mahareng Sec. School
04.2001 -
Skills
Microsoft 365 Suite
SAP
Strong work ethic
Communication
Troubleshooting
Teamwork
Virtualisation
Timeline
Field Service Engineer
Gijima Holdings
01.2019 - Current
Logistics Coordinator
Gijima Holdings
08.2017 - 01.2019
System Support Engineer Intern
SITA (Gijima Matrix)
01.2016 - 12.2017
Certificate - HCIA Cloud Computing (In-progress)
Huawei ICT Academy
04.2001 -
National Certificate - System Support NQF Level 5
Gijima ICT Training Centre
04.2001 -
Int. Certificates - CompTIA A+, CompTIA N+, CCNA R&S
Boston City Campus
04.2001 -
National Certificate - Matric
Mahareng Sec. School
04.2001 -