Summary
Overview
Work History
Education
Skills
Timeline
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Teboho Mafisa

Field Service Engineer I Remote Support Engineer
Boksburg,Gauteng

Summary

Dedicated and focused man who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Seeking a role in which I can challenge myself and grow professionally.

Overview

8
8
years of professional experience

Work History

Field Service Engineer

Gijima Holdings
01.2019 - Current
  • Installation and configuration of new end point devices, i.,e. PCs, POS
  • Reloading of software of PCs
  • Installation and configuration of peripherals, i.e. printers
  • Servicing of end point devices and peripherals
  • Second Line telephonic user support
  • Remote support by dialling into end point, i.e. desktop of Total fuel garage
  • Backup and data recovery.
  • Progress communications of site installations.
  • Escalate unresolved issues.
  • Meeting deadlines and resolving incidents within given SLA

Logistics Coordinator

Gijima Holdings
08.2017 - 01.2019
  • Action of stock distribution – Receiving & Dispatching
  • Conducting monthly stock takes
  • Capturing RMA.
  • Issuing and Allocating stock against SRS/INC for FSE's on SAP.
  • Close SAP open requests
  • Reports & Escalating problems, issues and quires.

System Support Engineer Intern

SITA (Gijima Matrix)
01.2016 - 12.2017
  • Manage user accounts
  • Configure and install various network devices e.g routers, switches
  • Ability to create new network design
  • Monitor network communication
  • Provide 2nd line desktop support to users.

Education

Certificate - HCIA Cloud Computing (In-progress)

Huawei ICT Academy
04.2001 -

National Certificate - System Support NQF Level 5

Gijima ICT Training Centre
04.2001 -

Int. Certificates - CompTIA A+, CompTIA N+, CCNA R&S

Boston City Campus
04.2001 -

National Certificate - Matric

Mahareng Sec. School
04.2001 -

Skills

    Microsoft 365 Suite

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Timeline

Field Service Engineer

Gijima Holdings
01.2019 - Current

Logistics Coordinator

Gijima Holdings
08.2017 - 01.2019

System Support Engineer Intern

SITA (Gijima Matrix)
01.2016 - 12.2017

Certificate - HCIA Cloud Computing (In-progress)

Huawei ICT Academy
04.2001 -

National Certificate - System Support NQF Level 5

Gijima ICT Training Centre
04.2001 -

Int. Certificates - CompTIA A+, CompTIA N+, CCNA R&S

Boston City Campus
04.2001 -

National Certificate - Matric

Mahareng Sec. School
04.2001 -

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Teboho MafisaField Service Engineer I Remote Support Engineer