Teboho Hatlile
Customer Experience Consultant
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Professional consultant with deep expertise in driving customer experience improvements and delivering impactful solutions. Skilled in strategic planning, client engagement, and process optimization. Strong focus on collaboration and adaptability, ensuring seamless integration with team dynamics and evolving project demands. Known for reliability, critical thinking, and results-driven approach.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Customer Experience Consultant
Huawei Technologies South Africa
02.2023 - Current
- I generate in store sales
- I develop and implemented customer-centric strategies, increasing satisfaction rates
- I develop training programs to enhance staff skills and knowledge, contributing to a stronger workforce.
- I collaborate with cross-functional teams to address customer concerns and improve service
- I conduct surveys and analyzed feedback to identify and implement areas of improvement
Brand Ambassador
Huawei Technologies South Africa
02.2022 - 08.2022
- Provided product recommendations to customers, enhancing brand perception
- Created engaging social media content, driving customer engagement
- Represented the brand at events, generating in-store sales and customer interest
Customer Service Agent
Comair Limited
10.2018 - 07.2019
- Managed a high volume of customer inquiries, Resolving issues efficiently and professionally.
- Utilized effective communication skills to assist clients professionally
- Collaborated with team members to improve overall customer experience
Education
National Diploma - Tourism Management
University of Johannesburg
01.2013 - 12.2018
National Senior Certificate - undefined
Le-Reng Secondary School
01.2006 - 12.2010
Skills
- Sales Strategies & Techniques
- Customer Satisfaction & Retention
- Conflict Resolution
- Communication & Negotiation
- Time Management
- Solution Oriented
- Strategic thinking
- Strong verbal and written communication
Certifications
- Customer Service Certificate, 2018, Comair Limited, Ms Agnes Rahuja
- Certificate of Service, 2019, Comair Limited, Ms Gugulethu Gasela
References
Available upon request
Timeline
Customer Experience Consultant
Huawei Technologies South Africa
02.2023 - Current
Brand Ambassador
Huawei Technologies South Africa
02.2022 - 08.2022
Customer Service Agent
Comair Limited
10.2018 - 07.2019
National Diploma - Tourism Management
University of Johannesburg
01.2013 - 12.2018
National Senior Certificate - undefined
Le-Reng Secondary School
01.2006 - 12.2010
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