Tebogo Hlophe
Pretoria
Summary
I am an enthusiastic, hands-on IT Support Technician and experienced SAP Technician Consultant with proven abilities in software solutions. Productive team member and maintains an in-depth understanding of the latest SAP offerings, updates, and market developments to promote business innovation and relevance. Recruits qualified candidates and provides extensive technical skills training, I am experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics skills. I adopt a meticulous approach to ensure the smooth running of business operations. Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to my duties wherever relevant. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Tebogo Trace Hlophe
Overview
10
10
years of professional experience
Work History
IT and SAP Technician Consultant
Italtile Ceramics (Pty) Ltd
07.2022 - Current
- Maintained quality assurance and customer satisfaction objectives
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Organized work to meet demanding production goals
- Completed job reports and logs immediately following service calls
- Applied critical thinking and research to address complex issues
- Tracked and recorded parts and labour costs related to each service call
- Inspected equipment to identify areas of wear or causes of malfunctions
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Tested components and systems to evaluate performance and identify concerns
- Observed equipment operation to diagnose and troubleshoot reported issues
- Addressed routine equipment maintenance according to established schedule
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
- Designed and evaluated WAN and LAN connectivity technologies
- Analysed network traffic and performance metrics to optimize system performance
- Led server infrastructure development, quality assurance, staging and production systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Performed network security design and integration duties
- Implemented and maintained virtual private networks
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT and SAP Technician Consultant
Vectra Business Technologies
08.2020 - 06.2022
- Maintained quality assurance and customer satisfaction objectives
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Organized work to meet demanding production goals
- Completed job reports and logs immediately following service calls
- Applied critical thinking and research to address complex issues
- Tracked and recorded parts and labour costs related to each service call
- Inspected equipment to identify areas of wear or causes of malfunctions
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Tested components and systems to evaluate performance and identify concerns
- Observed equipment operation to diagnose and troubleshoot reported issues
- Addressed routine equipment maintenance according to established schedule
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
- Designed and evaluated WAN and LAN connectivity technologies
- Analysed network traffic and performance metrics to optimize system performance
- Led server infrastructure development, quality assurance, staging and production systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Performed network security design and integration duties
- Implemented and maintained virtual private networks
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Support Engineer
United Furniture Outlets
04.2015 - 07.2020
- Demonstrated strong organizational and time management skills
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Maintained office PCs, networks, and mobile devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Configured systems according to prescribed software and hardware frameworks
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Monitored systems in operation and quickly troubleshot errors
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Configured and tested new software and hardware
- Maintained servers and systems to keep networks fully operational during peak periods
- Tested new software and hardware prior to deployment
- Developed and implemented preventive maintenance procedures
- Monitored system performance to identify potential issues
- Installed, configured, and maintained computer systems and network connections
- Generated reports to track performance and analyze trends.
IT Support Technician
Revos Consulting
09.2013 - 03.2015
- Helped migrate services from Windows Server 2003 to Windows Server 2008 R2
- Managed SQL Server 2005 & Exchange 2007, and over 300 user accounts in Active Directory
- Managed and Administered Windows XP, Windows 7 and Windows 8 workstations and laptops
- Supported and maintained servers and backups
- Supported Microsoft Office 2003/2007/2010/365
- Hardware repairing
- Computers and Laptops repair
- Software installation
- Setting up emails and Printers
- Troubleshooting
- Shared knowledge with new recruits
- Added, maintained, and removed objects within Active Directory
- TCP/IP configuration and administration of IIS for Intranet
- Giving remote Support to Customers outside the business
- Technical Support
- VOIP
- Supporting computer user on Pastel Evolution
- Maintaining all network connections
- Connecting Computers to the UPS.
Skills
- Performance Testing
- Software Testing and Validation
- Teamwork and Collaboration
- Project Management
- Microcontroller Skills
- Creative and Innovative
- Security Planning
- Tools Customization
- Software Applications
- Customer Relationship Management
- System Administration
- JIRA
- Testing and Deployment
- Hardware Configuration
- Dashboard Creation
- Helped migrate services from Windows Server 2003 to Windows Server 2008 R2
- Managed SQL Server 2005 & Exchange 2007, and over 300 user accounts in Active Directory
- Managed and Administered Windows XP, Windows 7 to 11 workstations and laptops
- Supported and maintained servers and backups
- Supported Microsoft Office 2003/2007/2010/365
- Hardware repairing
- Computers and Laptops repair
- Software installation
- Setting up emails and Printers
- Troubleshooting
- Shared knowledge with new recruits
- Added, maintained, and removed objects within Active Directory
- TCP/IP configuration and administration of IIS for Intranet
- Giving remote Support to Customers outside the business
- Technical Support
- VOIP
- Supporting computer user on Pastel Evolution
- Maintaining all network connections
- Connecting Computers to the UPS
Timeline
IT and SAP Technician Consultant
Italtile Ceramics (Pty) Ltd
07.2022 - Current
IT and SAP Technician Consultant
Vectra Business Technologies
08.2020 - 06.2022
IT Support Engineer
United Furniture Outlets
04.2015 - 07.2020
IT Support Technician
Revos Consulting
09.2013 - 03.2015
Curriculum Vitae
Matric (National Senior Certificate), Mahhushe Agric High School, 2009, IT Academy, Certificate CompTIA A+ 2009 Essentials., Founders Placements Consultancy, Call Centre Certificate, CTU Training Solutions, CompTIA +A, Google., Foundations of Cybersecurity, Google., Technical Support Fundamentals, SAP., Becoming An SAP Professional
Full Names
Tebogo
Physical Address
163 Knight Street, Danville, Pretoria, 0183
Employment
Employed
Transportation
Own
Known As
Trace
Personal Information
- ID Number: 9010196001085
- Ethnicity: African
- Health Status: Excellent
- Criminal Record: None
- Title: Mr
- Date of Birth: 10/19/90
- Gender: Male
- Nationality: South African
- Driving License: Yes
- Marital Status: Single
- Religion: Christian
References
- Khutso Hercules Phahlane, Former work colleague, 074 974 5281
- Adrie Crawford, Former site manager, 082 826 3939
- Welcome Mashigo, Church Mate, 084338 4210
Languages
English, Zulu, Tswana, and Sotho
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