Tebogo Tiisetso Mapota

Job Discretion

Natis Specialist / administrator

The role Is to Safeguard and administrate the Natis or vehicle registration document while the vehicle is being financed and will only be released when the finance account is paid in full.

Duties

• Receive New Business Natis / vehicle registration certificate from Business Development officer for filing and safe keeping.

• Create a Natis filling Storage on Certack System for new and existing Business.

• File And store Natis for new and existing business in the security Room (Vault)

• Request a Natis Re-registration for Title holder Change with the Road Traffic Management Corporation (RTMC).

• Register a Natis request on Certack System for a Title holder and registered owner update on Natis Document

• Dispatch Natis Request by Taxi Mart, Customer service Centre, Legal, Forensic and insurance with the SLA

• Register a Natis Duplicate on Certack System for missing Natis document and Fraudulent Title and ownership change.

• Register Title Holder and Ownership Change on Certack System for repossessed vehicles.

• Register a Title holder an ownership on Certack for insurance vehicles. Claims

• Register Title Holder change on Certack for funding structure (Projects example Potpale to Transflow)

Other duties

• Dispatch Payout Document Metro file to the external security storage company for safe keeping

• Request Payout Metro file to retrieve the financed deals documents from the external Authorized security storage company for Audit and Fraud

purpose.

• Increased client satisfaction by providing specialized support and advice.
• Managed high-risk projects, ensuring safety compliance at all times.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Coordinated with other departments for seamless service delivery.
• Drafting Cross boarder Letter for Financed clients
• Requesting Passenger Liability for all clients
• Managed high-volume customer queries simultaneously through effective multitasking.
• Documented all customer interactions for reference and analysis.
• Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
• Liaised between customers and internal departments to address and resolve customer service concerns.
• Managed approximately 30 incoming calls, emails per day from customers.'